Shell loyalty card - £20 of Fuel for £10

TheDancingBanana

!!!!!!_here wrote: »

It wasn't Shell who promised me that the voucher would arrive at a certain time, it was MD.

The points are on my account and I'm sure I'll therefore get them at Shell's appropriate time.

Let me repeat for the hard of thinking, it is MD who have misled us.

Is your rudeness really necessary?

We all have our own ideas of who we blame here which is entirely up to the individual. There's really no need for the childish name-calling. I respect your opinion, do me the courtesy of respecting mine, even if you don't agree with it.

MightyDeals_representative

Hello Everyone,

The statement you got in the post is the quarterly statement from Shell. This won't include your Fuel Voucher, or any other selected Reward Type. Everyone will have their fuel Voucher by 13th September. We have emailed customers and I have posted an official response from Shell and Mighty Deals on this forum as well.

All delivery information we posted on the deal when we launched it was signed off and agreed by Shell. We also supported the deal with a TV Advertising campaign, which all had to be approved. I can assure you delivery information was double checked by ourselves.

We were of the understanding customers would receive their voucher in August. We apologise that this is now being delivered by 13th September. As soon as we were informed of this, we sent out an official communication from Shell and ourselves as quickly as possible.

I appreciate the confusion caused by the delay in the Fuel Voucher being sent out. I have personally logged onto this forum on a daily basis and tried to respond where I believe I can be helpful. I have also personally responded to any emails sent to customerfeedback@mightydeals.co.uk

Once everyone received their fuel voucher, there shouldn't be anymore confusion and you can all enjoy cashing it in.

Kind Regards,

Neil Campbell
Director
MightyDeals

oldagetraveller

"The statement you got in the post is the quarterly statement from Shell."
What statement? No statement received here.
This looks to be an almighty c ock up by both Shell and MD.
Stupid profanity filter!

pinkcalculator

I think he's referring got the email not snail mail post

MightyDeals_representative

oldagetraveller wrote: »

"The statement you got in the post is the quarterly statement from Shell."
What statement? No statement received here.
This looks to be an almighty c ock up by both Shell and MD.
Stupid profanity filter!

Hello,

I have read comments on this thread and people have commented on receiving a shell statement. I personally have as well. To not have any confusion I responded.

The Fuel Voucher has been sent out late, I am not denying this and there was confusion when we listed the deal when the voucher would be received. I am not trying to justify anything on here and I am not aiming to point the finger. I am simply responding to threads and trying to help where I can.

We made the deal as simple as possible. Customers purchased the deal, we automatically sent out the Driver Club Card pre-loaded with 4000 points and with details on 'How to Register' and Shell then post out the Fuel Voucher.

The understandable confusion has come from the expected delivery date of the Fuel Voucher. We were told August which we passed on, but unfortunately the voucher will be received by September 13th.

Regards,

Neil Campbell
MightyDeals

pinkcalculator

Neil I think also compounding the issue is this stat,want that was emailed ( yesterday to me ) with points showing up to 22/8 which has clearly passed. I gather the vouchers are in processing which is fine but shell need to update the points to show the real number as of now rather than over a week ago. If we could have live points as at today I'm sure it would be minus the voucher ones.

MightyDeals_representative

Pinkcalculator,

This would need to be taken up with Shell Drivers Club directly. We have no control over how they show points.

I understand what you are saying however and I can see the confusion here as you don't know if they have been processed, or not. Unfortunately we do not have access to this information.

Kind Regards,

Neil

pinkcalculator

Well that seems to be the problem as that's what people are being sent by email I'm not overly worried until the 13th after which I would be taking further action along no doubt with the others.

gjs1701

pinkcalculator wrote: »

. If we could have live points as at today I'm sure it would be minus the voucher ones.

I checked my points online just now. They don't reflect any deductions for vouchers.

Dick_here

gjs1701 wrote: »

I checked my points online just now. They don't reflect any deductions for vouchers.

Same here, I've heard nothing from Shell. MD are an absolute disgrace.