eBay seller concert ticket refund...

Kanny

I had the same problem did you get anywhere

keyser666

Would be interestng for the OP and Kanny to say who the ebay seller was to see if t s the same seller

the_lunatic_is_in_my_head

Kanny wrote: »

Hi to the person who had problems with the ebay pink ticket refunds, we have had the same problem. My boyfriend paid 150.00 for two tickets as a surprise for me. The ebay seller has our money but we have not had the concert!! I keep getting lame excuses that he doesn't know if the tickets have been refunded yet etc.. I have now taken this out of my partners hands as he was so stressed with it all...he had to give it up but like you I feel like it is more of the point of the whole thing it seems so unfair.

How did you get on any further forward? It's going to kill me to let this go! And yes I do know it comes with its own risks buying tickets off ebay.

If you purchased on eBay then buyer protection might cover you (eBay recently moved tickets to stubhub and I can't see them mentioned in the buyer protection terms but I'm sure it used to say you could open a dispute "if the item is an event ticket in the Tickets category, up to 7 days after the date of the event." so worth a try.

If you purchased outside of eBay and funded with a credit card then try a chargeback, if it was a Visa card you might also have some protection, if you didn't use a card then you'll need to seek advice as well, the local council consumer protection dept or CAB is a good place to start.

MamaMoo_2

the_lunatic_is_in_my_head wrote: »

If you purchased on eBay then buyer protection might cover you (eBay recently moved tickets to stubhub and I can't see them mentioned in the buyer protection terms but I'm sure it used to say you could open a dispute "if the item is an event ticket in the Tickets category, up to 7 days after the date of the event." so worth a try.

If you purchased outside of eBay and funded with a credit card then try a chargeback, if it was a Visa card you might also have some protection, if you didn't use a card then you'll need to seek advice as well, the local council consumer protection dept or CAB is a good place to start.

Main problem here re buyer protection is that the original event was on 22nd April. It was cancelled on the day, and expected to be rescheduled. It was then cancelled completely, with no hopes of rescheduling, on 3rd May. Unfortunately, even if eBay were fair and used the latter date as the marker, it's still past 7 days. No harm in trying a PayPal dispute though?

fred7777

bhzmac1 wrote: »

Do we have a case. Its getting more about the point than the money now...

No you probably don't have a case.

If you had bought a physical item and it didn't work as described you would have recourse to the small claims court regardless of whether or not the seller was a business or how you purchased them or whether or not ebay or paypal was involved.

But it appears tickets are treated differently:
http://www.which.co.uk/consumer-rights/problem/can-i-get-a-refund-on-my-ticket-/

The best you can hope for is a refund of the face value of the ticket. It seems that legally a ticket with a £120 face value is viewed as a ticket to get you into an event or a ticket to get a £120 refund if the event is cancelled and as you have got the face value refunded it has worked as it should.

the_lunatic_is_in_my_head

fred7777 wrote: »

No you probably don't have a case.

If you had bought a physical item and it didn't work as described you would have recourse to the small claims court regardless of whether or not the seller was a business or how you purchased them or whether or not ebay or paypal was involved.

But it appears tickets are treated differently:
http://www.which.co.uk/consumer-rights/problem/can-i-get-a-refund-on-my-ticket-/

The best you can hope for is a refund of the face value of the ticket. It seems that legally a ticket with a £120 face value is viewed as a ticket to get you into an event or a ticket to get a £120 refund if the event is cancelled and as you have got the face value refunded it has worked as it should.

That appears to refer to the organisers or proper ticket sellers (who would sell at face value) and also appears to be implying that a booking fee or card surcharge, for example, wouldn't be refunded perhaps because it's a separate service which has been received regardless.

A seller who has simply charged more than the face value of the ticket to make their profit is very different to a seller who adds extras in order to make their profit.

OlliesDad

To the people who claim that if the sale does not go through on Ebay it means that it is not a business transaction.

I currently sell a particular type of product on eBay with the intention of making a profit. Occasionally people will contact me after an auction to ask if I have more of the product, which I do, and they pay me via paypal outside of ebay.

Are you saying that this sale and profit does not need to be declared to HMRC?