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eBay seller concert ticket refund...
bhzmac1
Posts: 62 Forumite
A friend purchased PINK tickets from a eBay power seller advertised in a standard auction listing with a buy it now option. The seller was contacted to confirm the tickets were legit, which she provided a copy of the confirmation email from the NEC, they negotiated a price over ebay mail. The seller instructed the payment to be made straight via paypal and completed the transaction outside of the listing.
Tickets arrived no problems but the dates have been cancelled. NEC have refunded tickets purchasers in full.
eBay seller contacted for a refund, various lies from her, she has taken the ebay account over from a friend of a friend to she purchased the tickets from a 3rd party seatwave so wont get a refund etc, all of which we have proved to her as lies / not correct, we have confirmation she purchased the tickets and she has been refunded.
She has now given up with the lies and agreed to refund the Face value of the tickets only, meaning my friend is out of pocket for £120 and the seller is up £120. We have tried to point out to her this is completely dishonest and offered a £20 pound discount to cover her so called fees event though she avoided the ebay ones and she gets the paypal ones back on a refund, but she is not playing ball.
ebay dont want to know, paypal are not interested either. So what next small claims court? Do we have a case. Its getting more about the point than the money now...
Tickets arrived no problems but the dates have been cancelled. NEC have refunded tickets purchasers in full.
eBay seller contacted for a refund, various lies from her, she has taken the ebay account over from a friend of a friend to she purchased the tickets from a 3rd party seatwave so wont get a refund etc, all of which we have proved to her as lies / not correct, we have confirmation she purchased the tickets and she has been refunded.
She has now given up with the lies and agreed to refund the Face value of the tickets only, meaning my friend is out of pocket for £120 and the seller is up £120. We have tried to point out to her this is completely dishonest and offered a £20 pound discount to cover her so called fees event though she avoided the ebay ones and she gets the paypal ones back on a refund, but she is not playing ball.
ebay dont want to know, paypal are not interested either. So what next small claims court? Do we have a case. Its getting more about the point than the money now...
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Comments
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And that's why you shouldn't buy from ticket touts!0
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And that's why you shouldn't buy from ticket touts!
Yes sure we are aware of this...but people do buy and sell tickets and this ebay seller is using the Power Seller status to provoke a feeling of trust and honestly and bending the rules...A transaction has been completed and receipted, but the product has not been delivered and someone is out of pocket...is this a case?0 -
Yes sure we are aware of this...but people do buy and sell tickets and this ebay seller is using the Power Seller status to provoke a feeling of trust and honestly and bending the rules...A transaction has been completed and receipted, but the product has not been delivered and someone is out of pocket...is this a case?
They promote trust and honesty through the platform you chose not to use.
It's a personal transaction between two people. Yes you could sue them, but you're unlikely to ever see the money.
I would be significantly tempted to take the face value offer (as this is all they would be refunded I guess this is why it's offered)
Ask for it as a gift PayPal payment so you aren't charged any fees by PayPal though...0 -
Yes you purchased outside of the ebay listing0
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They promote trust and honesty through the platform you chose not to use.
It's a personal transaction between two people. Yes you could sue them, but you're unlikely to ever see the money.
I would be significantly tempted to take the face value offer (as this is all they would be refunded I guess this is why it's offered)
Ask for it as a gift PayPal payment so you aren't charged any fees by PayPal though...
Whatever the platform the buyer used the seller instructed the sale completion.
As said its not the point of the money, too many people give in a roll over, if someone acts dishonestly then there should be accountable for their actions, no one agree with this?0 -
Whatever the platform the buyer used the seller instructed the sale completion.
As said its not the point of the money, too many people give in a roll over, if someone acts dishonestly then there should be accountable for their actions, no one agree with this?
I agree but its your own fault for doing outside of ebay, you took a risk and unfortunatly it has back fired.0 -
Oh I agree people should be accountable, but you also have to be realistic. You can cut off your nose to spite your face as It were and take them to court, you could win, but that still doesn't mean they will pay. Then you need to get a debt collector to get the money which you will then need to pay for too.
As a matter of Interest what terms did you agree with the people you bought off as to what would happen if the concert was cancelled?
As had you done this through eBay you would have had refund terms agreed, so curious what you agreed for offline?
To be honest I'm more surprised the seller responded to you in the first place...0 -
Whatever the platform the buyer used the seller instructed the sale completion.
As said its not the point of the money, too many people give in a roll over, if someone acts dishonestly then there should be accountable for their actions, no one agree with this?
The seller is being fair by refunding the face value, as this is all they got back.
Unfortunately, buying tickets from an unauthorised reseller will always be a risk. If you do buy tickets online, always buy from a seller who offers full refunds in the event of a cancellation, and do so through a trusted medium (like eBay & PayPal)
It's actually against the Ticket Factory's (LG Arena's ticket agent) T&Cs to resell the tickets, and buying them is a risk in itself as the tickets could be voided.
From their T&CsTickets are not transferable and their resale for profit or commercial gain ( except by us or our authorised sub-agents) or use in promotions or packages without the express permission of the Promoter / Organiser is prohibited and may render them void
The fact is, every time you buy from a tout you're taking a big risk. This time it didn't pay off.0 -
battleborn wrote: »I agree but its your own fault for doing outside of ebay, you took a risk and unfortunatly it has back fired.
forget the eBay arrangement for a moment, I think a case for complaint to eBay for breach of listing its listing policy may stand to notch away at getting the power seller status removed or a least a warning.
Is there a case for the Small Claims Court?0
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