Nooks £29 @ Argos, Sainsburys, Currys, Very

weenireeni

so my Nook finally came today (ordered 4 weeks ago from Very!). I've charged it, turned it on, connected to wifi and before i can register etc i'm getting 'error sorry we're having trouble setting up your nook'. and i cant get any further!

anyone else had this? hubby is saying i need to update firmware and do technical things, but surely if you buy something brand new you dont need to update straight away??

help!

d123

weenireeni wrote: »

anyone else had this? hubby is saying i need to update firmware and do technical things, but surely if you buy something brand new you dont need to update straight away??

help!

I doubt it would need an update out the box, even if it was on an earlier firmware it would still work, have you tried a reset?

If your NOOK Tablet becomes catatonic, you can perform a Vulcan mind meld — or as Barnes & Noble puts it, a reset. Resets come in two flavors. One is simple and benign (and can be done any time you’d like without concern). One is much more significant. Barnes & Noble customer support may tell you to perform a soft reset or a hard reset if your tablet is acting oddly or if the battery isn’t properly recharging.

How to soft reset the NOOK
A soft reset tells the device to forget any recent commands or data. It doesn’t erase any of your books, documents, or configuration settings. To soft reset, do this:

Press and hold the power button for 20 seconds, then release the power button.

That’s a fairly long time. About the length of most television commercials for annoying cellphone deals.

Press the power button again for 2 seconds to turn on your tablet.

A hard reset of your tablet is drastic
Performing a hard reset is significant; it forces the NOOK Tablet to clears all temporary settings. It takes the tablet all the way back to factory default settings, and it erases all content. The only time you’ll do a hard reset is when someone in customer service tells you to, or you want to erase your tablet before giving or reselling it to someone else.

To do a hard reset — wait, stop. Really? You sure?

Press the ∩ button to display the quick nav bar.

In the quick nav bar, tap the Settings icon.

In the Device Settings section, tap Device Info.

Tap Erase & Deregister Device.

Stop. Think. Think again.

If you really, really want to do this, go to Step 7. If not, tap the Back button.

Tap the Erase & Deregister Device button.

weenireeni

i have done the soft reset , bit scared to do the hard reset??

RachRubyD

weenireeni wrote: »

so my Nook finally came today (ordered 4 weeks ago from Very!). I've charged it, turned it on, connected to wifi and before i can register etc i'm getting 'error sorry we're having trouble setting up your nook'. and i cant get any further!

anyone else had this? hubby is saying i need to update firmware and do technical things, but surely if you buy something brand new you dont need to update straight away??

help!

Just picked mine up from John Lewis today and mine having same issues. All fine to when I try and set up internet and keep getting that error. I reset the phone but still not working. Hoping its not a fault with a batch of nooks sent out. Like the US ones. No wonder selling them cheap never seem to get it right first time around lol

d123

weenireeni wrote: »

i have done the soft reset , bit scared to do the hard reset??

Why? If you've only got it today you have nothing to lose.

weenireeni

my nook doesnt have the options mentioned above to do the hard reset - i have the simple touch £29 one, not a tablet.

i am scared to tamper with it too much in case i can't get a refund/exchange from Very.

weenireeni

RachRubyD wrote: »

Just picked mine up from John Lewis today and mine having same issues. All fine to when I try and set up internet and keep getting that error. I reset the phone but still not working. Hoping its not a fault with a batch of nooks sent out. Like the US ones. No wonder selling them cheap never seem to get it right first time around lol

ooh thats interesting! is yours from Very too? from googling it looks like its a problem you get when you sell your nook on to someone else, so maybe ours are refurbs?????

RachRubyD

No it was from John Lewis and shouldn't be a refurb. I think it may need charging to full amount first as it says to do this in book. When I plugged charger in it started to set up so thats why I put my internet details in.

d123

weenireeni wrote: »

my nook doesnt have the options mentioned above to do the hard reset - i have the simple touch £29 one, not a tablet.

i am scared to tamper with it too much in case i can't get a refund/exchange from Very.

Doing a reset does t tamper with anything, it's just a factory reset to make sure there are no rogue settings (and the hard reset just wipes all user content and settings).

Simple Touch instructions

Nook Simple Touch restore to stock

How do I do a hard reset (system restore)?


Note: This could[1] remove all your content and should be a last resort when your nook will not work properly. Use this reset procedure at your own risk.

There are a lot of "ideas" on how to do this. I think these are the two reliable ways:

Method #1. Use this if you haven't rooted your nook.

Press Settings on the touch pad, then Device, then "Unregister your Nook"
Below that press "reset to factory settings" & Confirm
It should reboot and be restored to the latest firmware you had installed.


Method #2. Use this to go back to the firmware the nook was shipped with (use this if rooted)

This will actually restore it to the same exact way you got it from the store. It's the equivalent of restoring your computer with your installations disks.

Turn off your nook completely.
If you are at the "home" screen then hold power button for 3 seconds and choose "Power off" when prompted.
If you are in the screen-saver mode then hold power button for 10 seconds until screen will freeze or go blank, or text "Your nook is switched off" will appear.
With it off, hold the power button until the screen flickers black for a moment THEN CONTINUE to hold it for another 15 seconds. You won't see anything happen at this point - but the animated arrows will stop typically.
Repeat the above step 6 times in a row. YES, Six is the magic number that tells the nook to do a restore. At the six time screen will get half white- half black and it's a good sign!
Now press the Power Button once to turn on the nook.
The touch screen will go black with a description of what it's doing (restoring). This may take several minutes - do NOT stop it.


Method #3. Note that this absolutely destroys your shelves, notes, and other information, and you will be asked to register your Nook with BN again.

Turn off your N2E completely.
Turn it on again by holding down power, and then,
as soon as the screen flashes, begin holding down the bottom page turn keys on the left and right of the device until the screen flashes with a message asking if you want to do a factory reset.

Click the home key twice, and you should be on your way.
To update to the latest software version, press the "My Library" button. While in the "My B&N Library" area tap "Check for new B&N content". It will get the new firmware and start updating the latest software. Again, this will take a while like above steps.

↑ Although it didn't delete my side loaded epubs when i restored from 1.1.0 firmware to 1.0.0, but it would be a good idea to back up your content before restoring.
Category: Nook Simple Touch


Read more: http://nookdevs.com/Nook_Simple_Touch_restore_to_stock#ixzz2Uud4AOc2
Under Creative Commons License: Attribution Non-Commercial Share Alike

weenireeni

thanks for those reset suggestions, but none seem to be viable? i dont have the option to unregister as per method 1.

method 2 - i dont have any flashing arrows?!

method 3 - what page down buttons?!

seting up my kindle was nowhere near this difficult, wish that hadnt died on me!