Very.co.uk - Sent Incorrect Laptop (Misleading Item Description) - Help!

preecey

Hi everyone.

I've recently purchased a new laptop from Very.co.uk, a Lenovo Z580 with a Core i5-3210m processor, 8GB of RAM, a 1TB hard drive and 1GB of dedicated graphics.

The product page is here: http://www.very.co.uk/lenovo-z580-intelreg-coretrade-i5-processor-8gb-ram-1tb-hard-drive-156-inch-laptop-with-1gb-dedicated-graphics---gloss-red/1236946763.prd?cm!!!!!o&_requestid=229162&prdToken=/p/prod14520207-sku24901189-AI&browseToken=/q/3jenr&totalResults=1

I purchased this laptop on Sunday evening and had it delivered this morning (by Yodel...). One of the main reasons why I purchased it was due to the 1GB dedicated nVidia graphics card. I am an amateur photographer and require dedicated rather than integrated graphics, so this laptop seemed highly suited to my needs.

Or so it seems. Upon examining the laptop I noticed no reference to it having any kind of dedicated graphics, either on the box or on the laptop itself.

I promptly switched it on, followed all setup instructions and decided to examine the system specifications via the Windows Control Panel. The laptop does NOT have any dedicated graphics of any kind, instead it merely has an integrated Intel HD 4000 chip, which is vastly inferior to the nVidia GeForce GT 630m which it should have had. I also downloaded a program called Speccy to further confirm this.

Unimpressed, I phoned Very and explained to them that I was highly unsatisfied that their listing was misleading and that I had received a technically inferior laptop. Their response was that 'once set-up and installed, their laptops cannot be refunded or exchanged'. They also said they won't accept a return as my reason for return was 'because it is unwanted'. I reiterated that the specifications of the laptop differed to what was mentioned on their product page, but he denied any wrongdoing.

Where do I stand? It's a lovely-looking, well-built laptop - but I have received something technically inferior to what was advertised and they are not budging at all. I thought that any item, bought from either a bricks-and-mortar retail store, or an online retailer, has to abide by the MSE SAD FART rules, and this laptop certainly does not. It is not the laptop I ordered.

Many thanks to anyone who can help me with this.

P.S. The Lenovo model number of the laptop I ordered is M81GDUK. The model number of the laptop I received is M81K9UK.

preecey

closed wrote: »

If they sent you the wrong model - ie your invoice or order said one thing, they delivered another, then they should either send you the correct model, or refund. Factory restore will put it to like new condition.

but don't see the need for dedicated graphics for photo editing or general use.

Thanks. I forgot to mention I also do a bit of video editing, too (Blender, Lightworks, etc). I usually use Linux for these tasks though, and my existing PC is getting a little too slow.

MamaMoo_2

DSR's... You have a right to cancel the contract and return the item for a full refund. you have 7 working days, starting the day after delivery, in which to notify them that you wish to cancel. They cannot deny you these rights because you've switched the laptop on. You have a right to inspect the goods as you would in a shop.

Chickabiddybex

It might not be something the op needs but it doesn't matter. You should get what you paid for!

fozmcfc

Agree with the others, it's not as advertised, so send back and ask for the correct model.

It is possible that they may not have the M81GDUK version, but have posted up the spec for that version.

Here's the version you wanted on another site.

http://www.saveonlaptops.co.uk/Lenovo_Z580_1292737.html

and as you say it comes with the GT 630M 1gb graphics.

There was another post about an incorrect product description on a laptop from Very.co.uk, pretty recently.

bod1467

FWIW I've heard that the HD4000 onboard graphics has quite a bit of grunt behind it - it's no slouch.

But as already said, Very are WRONG and they MUST offer a remedy - replace with correct model or refund IN FULL.

timbstoke

Call them back, insist on a return and refund. It isn't "unwanted", it's "not as described" which is a perfectly valid reason to return goods which are usually excluded from the approval policy, and in fact has an checkbox on the standard Very return form.

neilmcl

Agree, the HD 4000 is quite a capable chip and not far off the performance of the dedicated GT 630M, you can find lots of details and benchmark test results on https://www.notebookcheck.net.

Having said that, the laptop you've bought is not "as advertised", as the HD 4000 is indeed an integrated chip. and it's this approach you need to take with Very to get a full refund, via SOGA. Hopefully, the Very rep will be on here shortly.

ThumbRemote

Agree with the above, just state that you are rejecting it as per your rights under the sale of goods act.

If they claim that you cannot return because you've set up the laptop, remind them that their policies cannot override your statutory rights, and they are comitting an offence by trying so.

If they are refusing over the phone, you might need to write. Alternatively I think they have an approved poster on these boards.

Al_Ross

You have 7 days to send them in writing you are rejecting under DSR email will do .

shaun_from_Africa

BUt by returning under the DSR's, the OP could be liable for the return postage/delivery costs.

When returning under the SOGA for goods not as ordered, the retailer is the one who must cover this expense.