Very.co.uk - Sent Incorrect Laptop (Misleading Item Description) - Help!

Fosterdog

I don't know if they've changed the description or if it's maybe because I'm viewing the mobile version but I can't see where in the description it claims to have an nvidia graphics card. The product title says 1gb dedicated graphics but then the actual spec list and description makes no mention of it at all.

Where did it originally say that it comes with the gt630m?

joee_91

I can't see that either FosterDog. I'm sure a google search of the model number would give us the information needed. However, the OP still didn't receive the same model as what they ordered, and I know I'd be pretty annoyed if it happened to me.

*edited* it actually states "with Nvidia Geforce Graphics" on the video on littlewoods site.

wealdroam

Fosterdog wrote: »

I don't know if they've changed the description or if it's maybe because I'm viewing the mobile version but I can't see where in the description it claims to have an nvidia graphics card. The product title says 1gb dedicated graphics but then the actual spec list and description makes no mention of it at all.

Where did it originally say that it comes with the gt630m?

Certainly the webpage linked to in the original post now does not mention 1gb dedicated graphics in the text.

A google cached version of that page from 19 April does show 1Gb Dedicated graphics on the spec list.
Here's a pic...


It looks to me like they have amended the page recently but overlooked the heading.
Expect the heading to now change very quickly.

neilmcl

The OP didn't say the advert specifically mentioned the GT630M, merely that the dedicated graphics version of this laptop (which is what's advertised) comes with this card, as he rightly expected.

Bottom line is, the laptop is advertised as having dedicated graphics and the OP was sent a laptop with integrated graphics. Regardless of what card there should or should not be, the laptop the OP received was not as advertised.

Very.co.uk_company_representative

preecey wrote: »

Hi everyone.

I've recently purchased a new laptop from Very.co.uk, a Lenovo Z580 with a Core i5-3210m processor, 8GB of RAM, a 1TB hard drive and 1GB of dedicated graphics.

The product page is here: http://www.very.co.uk/lenovo-z580-intelreg-coretrade-i5-processor-8gb-ram-1tb-hard-drive-156-inch-laptop-with-1gb-dedicated-graphics---gloss-red/1236946763.prd?cm!!!!!o&_requestid=229162&prdToken=/p/prod14520207-sku24901189-AI&browseToken=/q/3jenr&totalResults=1

I purchased this laptop on Sunday evening and had it delivered this morning (by Yodel...). One of the main reasons why I purchased it was due to the 1GB dedicated nVidia graphics card. I am an amateur photographer and require dedicated rather than integrated graphics, so this laptop seemed highly suited to my needs.

Or so it seems. Upon examining the laptop I noticed no reference to it having any kind of dedicated graphics, either on the box or on the laptop itself.

I promptly switched it on, followed all setup instructions and decided to examine the system specifications via the Windows Control Panel. The laptop does NOT have any dedicated graphics of any kind, instead it merely has an integrated Intel HD 4000 chip, which is vastly inferior to the nVidia GeForce GT 630m which it should have had. I also downloaded a program called Speccy to further confirm this.

Unimpressed, I phoned Very and explained to them that I was highly unsatisfied that their listing was misleading and that I had received a technically inferior laptop. Their response was that 'once set-up and installed, their laptops cannot be refunded or exchanged'. They also said they won't accept a return as my reason for return was 'because it is unwanted'. I reiterated that the specifications of the laptop differed to what was mentioned on their product page, but he denied any wrongdoing.

Where do I stand? It's a lovely-looking, well-built laptop - but I have received something technically inferior to what was advertised and they are not budging at all. I thought that any item, bought from either a bricks-and-mortar retail store, or an online retailer, has to abide by the MSE SAD FART rules, and this laptop certainly does not. It is not the laptop I ordered.

Many thanks to anyone who can help me with this.

P.S. The Lenovo model number of the laptop I ordered is M81GDUK. The model number of the laptop I received is M81K9UK.

Hi Preecey,

We're really sorry to hear this.

If you would like to email us at Network@VeryHQ.co.uk and we'd be happy to look into this further for you.

Many Thanks

Lizzie
Very Network Team x

preecey

GOOD NEWS!

On Fri, Apr 26, 2013 at 4:35 PM, Network@VeryHQ.co.uk wrote:
Hi Nathan,

Thanks for your email.

We have had a response from a member of our Quality Assurance Team who has confirmed that this was a web error. The red version doesn’t have the dedicated graphics card, as it’s only the metal version. As this is the case, we can arrange a return for the Laptop. Could you please advise us of a suitable date in which this can be collected?

The only laptop that we have currently in stock with a similar specification is 3JEN9 but it has a blue ray and a 2 GB dedicated graphics card, but it’s £599. Here is the link; http://www.very.co.uk/lenovo-z580-intelreg-coretrade-i5-processor-8gb-ram-1tb-hard-drive-156-inch-blu-ray-laptop-with-2gb-dedicated-graphics---gloss-red/1236946684.prd?cm!!!!!o&_requestid=120263&prdToken=/p/prod14520205-sku24901186-AI&browseToken=/q/3jen9&totalResults=1

If you were to purchase the above Laptop, we would be able to honour £100.00 discount, which would bring the price down to £499.00 which is what you would have paid for the original order.

If you would like to purchase the above Laptop, and accept the discount, we can only apply this to the order once it has been received. So we would ask that you get back to us once it has been received.

We would like to sincerely apologise for any inconvenience you may have been caused, whilst you were trying to get this rectified.

Many Thanks
Ellie
Very Network Team x


Naturally, I have accepted their offer and have advised them of suitable collection dates for the existing laptop.

Thanks to everyone who has supported me with this.

halibut2209

A fantastic resolution from Very. Credit where it's due

George_Michael

Credit may have been due if the exchange was offered when the OP first made contact with Very, but for it to take a post on a consumer rights board before a company decides to honour their legal obligations is IMO, a different matter.

The email that the OP received shows that there was an error in the original advert so why did the person spoken to on the phone deny this?

Codger4U

George_Michael wrote: »

Credit may have been due if the exchange was offered when the OP first made contact with Very, but for it to take a post on a consumer rights board before a company decides to honour their legal obligations is IMO, a different matter.

The email that the OP received shows that there was an error in the original advert so why did the person spoken to on the phone deny this?

Could not agree more with you.

fozmcfc

Very good service from very.co.uk.