Halifax/BofScotland Insider Hints

lswither

I sent off for my partners halifax charges (£1300). It took the full 40 days for the statements and the full 8 weeks before they send a letter saying they are standing by the charges and are not offering any compensation. He called them yesterday (different number 01977 627280) to be told that they will put him through for a stage 2 complaint which takes a further 4 weeks. I mean, this is just ridiculous!!! Especially strange when they settled my claim on my account in full at the end of 8 weeks!!!!

barnishroader

sjn1982 wrote: »

After ringing on friday to say that I wanted my claim to be re-evaluated and being told to try ringing again 2 days after they recieved my letter threatening court action they put £187.35 into my account on sat and after ringing them again today a further £262.65 went in today!!

I have put this on the sucsess thread but I wanted people to know to keep ringing Halifax. They seem to be giving in!

halifax received my letter threatening court action on 14/05/07 where i stated i would like a reply within 14 days of them receiving it.
even allowing this to be 14 working days this would have passed on 31/05/07 so i called them on 01/06/07 and asked to be reinvestigated.

i then called on 04/06/07 to see when this may be done by and was told that it would take 8 weeks from my initial claim on which is 21/06/07.

i take it from what you said that they have only received your court letter so i was wondering if they gave you any reason why they dealt with your case so quickly.
I am claiming about the same amount as what you have been paid so hopefully they can resolve mine quicker than they have said.

dave9118

Hi guys i have many numbers for these guys they are:
Customer Relations that never answer the phone - 01977 627487
a so called direct line that does not work - 01422 326500
another one that does not work - 01244 1241330 ( long!?)

any way does any one have any other number that may get me through..
im at the revies stage and gave them 2 weeks on the 21/05/07 now chassing up if i can get through to someone!

cheers all
Dave:mad:

zoelou30

dave9118 wrote: »

Hi guys i have many numbers for these guys they are:
Customer Relations that never answer the phone - 01977 627487
a so called direct line that does not work - 01422 326500
another one that does not work - 01244 1241330 ( long!?)

any way does any one have any other number that may get me through..
im at the revies stage and gave them 2 weeks on the 21/05/07 now chassing up if i can get through to someone!

cheers all
Dave:mad:

Hi Dave try this number 0845 124 1330, thats the one i used to get through, they are now re evaluating my case and i should hear within 2 weeks

denim.demon

sjn1982 wrote: »

After ringing on friday to say that I wanted my claim to be re-evaluated and being told to try ringing again 2 days after they recieved my letter threatening court action they put £187.35 into my account on sat and after ringing them again today a further £262.65 went in today!!

I have put this on the sucsess thread but I wanted people to know to keep ringing Halifax. They seem to be giving in!

Thanks for that I was going to ring them again on friday but may ring them tomorrow to see what is happening. If not I have a complaint lined up with the FSO as I cannot afford MCOL fees what with having a daughter to look after and a new house to fill up with rubbish

chris-thomas_2

dave9118 wrote: »

Hi guys i have many numbers for these guys they are:
Customer Relations that never answer the phone - 01977 627487
a so called direct line that does not work - 01422 326500
another one that does not work - 01244 1241330 ( long!?)

any way does any one have any other number that may get me through..
im at the revies stage and gave them 2 weeks on the 21/05/07 now chassing up if i can get through to someone!

cheers all
Dave:mad:

hi try 01244 694695 may take a while but keep trying or try 8.00 in the morning i got straight throu today

75scruffy

Hi guy's
I'm new to this, and i have just got the bank to send me my copies and the charges i have occured in the last 6yrs is £6409 without the interest.:eek:
As i live in scotland the small claims court is only £750 according to this site. So my question is where do i go from here to claim this back??????
All help welcome
Many thanks

lswither

Hi

I believe you would need to raise an "ordinary cause" at your local sheriff court. you can check this out on https://www.scotcourts.gov.uk. Hope this helps.

IZZY01

Hi 75 scruffy,
You can also go through the Financial Ombudsman Services. Their service is free of charge, but you need to write to bank to request a refund first and allow them 8 weeks to give you a satisfactory reply. after that, you hand your case over to the FOS

suki43

75scruffy wrote: »

Hi guy's
I'm new to this, and i have just got the bank to send me my copies and the charges i have occured in the last 6yrs is £6409 without the interest.:eek:
As i live in scotland the small claims court is only £750 according to this site. So my question is where do i go from here to claim this back??????
All help welcome
Many thanks

Yet the Halifax is based in england (check the address on he bottom of your statements), so you could use MCOL if you like.