Please urgent help with 'illegal' car sold by garage

KTF

What are the 'fees'? I would ask for the refund in cash otherwise that gives them more wiggle room plus the option to bounce the cheque, etc.

Or you could hold back the V5, keys, etc. until you actually have the money in the account.

rigsby1967

Thanks for the reply Joe Horner See post above your one please.

rigsby1967

Thanks KTF. they haven't said what the fees are. she's just text them back saying she wants the cash as she needs another car for work.

vaio

rigsby1967 wrote: »

Daughter called Vosa
nothing they can do, they told her to call trading standards as the car is unfit for use/sale........

She needs to phone them again and tell them she wants to appeal against the result of an MOT test...not witter on about the garage/car and their faults

rigsby1967

Vaio.
It looks like shes getting a refund minus fees of £250.
As they need car back, i'm thinking for her to take it straight to the garage when it gets picked up and leave it outside?

mad_rich

Phone Vosa again, as Joe Horner suggests.

Here are the details about appealing an MoT, from gov.uk

If you think your car has passed incorrectly

Contact your local VOSA office as soon as possible - you can find the address from your MOT test station or by calling 0300 123 9000.

If your complaint is accepted, you’ll get an appointment within 5 working days to recheck your vehicle for free as long as:

• no more than 3 months has passed since the MOT test if it’s a corrosion-related problem
• no more than 28 days has passed for other defects

You’ll get an inspection report listing any vehicle defects and advisory items.

mad_rich

rigsby1967 wrote: »

Vaio.
It looks like shes getting a refund minus fees of £250.
As they need car back, i'm thinking for her to take it straight to the garage when it gets picked up and leave it outside?

Why is she accepting this? And what are the fees?

Unless the garage is offering 100% of everything she has paid out, right now, in cash (not within 7 days) she should say no.

rigsby1967

She's accepting it as they are not and will not stand down about the £250, even when i said about trading standards and phoned them while i was thier they were not at all bothered and said TS would also say £250 is normal.
I think she really needs to take this and run for the hills.

diesel_dog

£250 isn't normal at all. It's probably what they paid for the pile of junk in the first place ....

mad_rich

rigsby1967 wrote: »

I think she really needs to take this and run for the hills.

No she doesn't!

Ignore everything the garage says, unless it is 'Here is a refund of everything you've paid in cash'. They will tell you all sorts of rubbish.