Horrible customer experience

cassidy0111

gb12345 wrote: »

Store detective = wannabe policeman (but too thick to make the grade - i.e. the IQ of an amoeba).

Make a full complaint and make sure the muppet realises what an idiot he is.

He did look upset after but he needs to know how to behave in future.

Takeaway_Addict

cassidy0111 wrote: »

It is in NO way different. We are talking about the interaction between store detective/loss prevention and suspected shoplifters. I am sure that store detectives will attempt to prosecute/Civil Recovery for even the most minor of thefts. Why should a store detective have anything but the same standard in his interactions? Would you rather they have free rein to do as the please?

Not all do (and no I am not one), ti really depends on the store.

And of course not free reign but I think you are now making more out of it than needed to be done. But thats just my opinion and we will obviously disagree so I shall bow out.

I would be interested to hear the ending though whenever that may come.

thanks.

cassidy0111

Takeaway_Addict wrote: »

Not all do (and no I am not one), ti really depends on the store.

And of course not free reign but I think you are now making more out of it than needed to be done. But thats just my opinion and we will obviously disagree so I shall bow out.

I would be interested to hear the ending though whenever that may come.

thanks.

So, what would you do in this situation??

Takeaway_Addict

cassidy0111 wrote: »

So, what would you do in this situation??

Write a letter complaing to HO and then leave it at that and move on with my life.

cassidy0111

Takeaway_Addict wrote: »

Write a letter complaing to HO and then leave it at that and move on with my life.

Well I have emailed the CEO already.

shaun_from_Africa

Takeaway_Addict wrote: »

But thats just my opinion and we will obviously disagree so I shall bow out.

I would be interested to hear the ending though whenever that may come.

thanks.

There's no need to stop posting, as a good % of posts on this particular forum are to do with opinions rather than actual legally defined rights.
Your opinion is as valid as that of anyone else, and you have just as much right to keep stating it on here as people such as me who think that the security guard was way out of order.

Opinions are never right or wrong. (but I must admit, I have gotten into a few good bar "discussions" with people who can't or won't understand this.)

eskimo26

cassidy0111 wrote: »

Well I have emailed the CEO already.

What will the CEO do? At the end of the day an assault is hardly a customer service issue. :rotfl:

Steve059

eskimo26 wrote: »

What will the CEO do? At the end of the day an assault is hardly a customer service issue. :rotfl:

If assaulting a customer isn't poor customer service, I don't know what is.

cassidy0111

eskimo26 wrote: »

What will the CEO do? At the end of the day an assault is hardly a customer service issue. :rotfl:

Well, from my experience during my student job, the CEO of large retailer will have a team who deal with complaints and whom the staff at store level take seriously.

eskimo26

Steve059 wrote: »

If assaulting a customer isn't poor customer service, I don't know what is.

I just feel like anything they can do will belittle the assault. At the end of the day if it happened to me i would be pursuing with the Police too.

Do you trust the CEO to change anything? Often they will just tell you what you want to hear.