Horrible customer experience

shammyjack

I once got stopped by a store detective and security.

Asked what I was being accused of , no reply just please accompany us to the office , I refused.#

I stated that they could search me there and then in front of the checkouts in full view of everyone and that I would pay £100 on top of the price for every item they found on me that I should not have if they agreed to pay me £100 if they found nothing .

They umm'd and arr'd and I walked out with no search and all the customers at checkout peeing themselves laughing at the red faced staff !

cassidy0111

mattyprice4004 wrote: »

You're telling people to stand up for their rights without knowing their location - they're more than likely in England.... therefore the legislation quoted above applies.

Not really, The guard should not have grabbed anyone without initially introducing himself for very good reasons relating to both my safety and his own safety. He CHOSE to grab and pull my arm. He had no more legal right to do that than any other member of the public. Get your facts right!

cassidy0111

eskimo26 wrote: »

Citizens arrest still has rules you can't just go grabbing people and leaving a mark on there arm and get away scot free with the excuse it was a citizen's arrest!

If this is permissible under British Law then I would go down the root of civil litigation.

If you assault someone or falsely imprison them for any reason there should be consequences. Otherwise it won't be long before we are sleepwalking into a Police state where anybody with any perceived authority can do as they please.

Time for people to wake up, an apology doesn't forgive an assault especially by someone who is trained to know better.



OP did he declare the citizen's arrest? Sounds to me like this wasn't a citizens arrest so much as an overzealous guard.

The security guard said nothing to me and simply assaulted me by grabbing and pulling my arm. He had no right to do this but many sheep would allow this as they may have been conditioned into ignoring their rights and sleepwalking into a police state as you say. The guard should have either entered into dialogue or waited for the assistance of the police (followed me etc). He has no more rights than any other member of the public to place his hands on my or pull me into any office with the assistance of two others.

redpete

cassidy0111 wrote: »

It is when you drag someone by the arm in to a small office.

Earlier it was "I was led into a small side room", now you were dragged - which was it?

cassidy0111

shammyjack wrote: »

I once got stopped by a store detective and security.

Asked what I was being accused of , no reply just please accompany us to the office , I refused.#

I stated that they could search me there and then in front of the checkouts in full view of everyone and that I would pay £100 on top of the price for every item they found on me that I should not have if they agreed to pay me £100 if they found nothing .

They umm'd and arr'd and I walked out with no search and all the customers at checkout peeing themselves laughing at the red faced staff !

At least he acted within the law and stopped you rather than grabbing and pulling you, which is completely outwith their rights.

cassidy0111

redpete wrote: »

Earlier it was "I was led into a small side room", now you were dragged - which was it?

As I said in my first post, my arm was left with a grab mark as his hand did not leave my arm until I was sat in a seat in his office. Re-read the first post please.

redpete

cassidy0111 wrote: »

As I said in my first post, my arm was left with a grab mark as his hand did not leave my arm until I was sat in a seat in his office. Re-read the first post please.

Nope, can't see it there that they dragged you - you did use the term "frog-march" at some point in the thread but I assumed they didn't hold you face down and carry you with a person holding each limb.

NiallB

Let's cut to the chase - how much compo will make it alright again?

cassidy0111

redpete wrote: »

Nope, can't see it there that they dragged you - you did use the term "frog-march" at some point in the thread but I assumed they didn't hold you face down and carry you with a person holding each limb.

Typical MSE! This place has gone down-hill over the years with this sort of attitude.

cassidy0111

NiallB wrote: »

Let's cut to the chase - how much compo will make it alright again?

Well the retailer in question bills 14yo children £140 for testing a nail polish in their store according to CAG website. I may use my own made up matrix of charges to bill them!!