Horrible customer experience

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supersuzie50 wrote: »

If it had been assault, the mark would not have disappeared.

It's hard to believe someone could misunderstand the law to such an extent, but well done on such an achievement.

cassidy0111

supersuzie50 wrote: »

Shoplifting is the reason why prices are so high in stores. He was only doing his job. If it had been assault, the mark would not have disappeared. Why do people always think they have a compensation claim? Why do people always encourage them?

I have not mentioned any attempt to claim compensation. Usual bad attitude from certain posters here!

SpammyTheSpammer

I wanted COMPENSATION
or I would have if it had happened to me
which it did not
more is the pity

shaun_from_Africa

supersuzie50 wrote: »

Shoplifting is the reason why prices are so high in stores.

So why are items that are sold by online retailers such as Amazon.co.uk (for whom, shoplifting losses don't affect them)very often far higher in price than identical items sold by Amazon.com?
One of my most recent purchases from Amazon.com:
http://www.amazon.com/Fluke-115-Compact-True-RMS-Multimeter/dp/B000OCFFMW/ref=sr_1_1?s=hi&ie=UTF8&qid=1366043586&sr=1-1&keywords=fluke+115

and if I had bought it from Amazon in the UK:
http://www.amazon.co.uk/s/ref=nb_sb_sabc?url=search-alias%3Ddiy&pageMinusResults=1&suo=1366043566753#/ref=sr_nr_p_76_0?rh=n%3A79903031%2Ck%3Afluke+117%2Cp_76%3A419158031&bbn=79903031&keywords=fluke+117&ie=UTF8&qid=1366043570&rnid=419157031

Shoplifting may cost retailers some money, but it is far from the only reason why goods are so expensive in the UK as there are many other factors to consider.

Scudlink

shaun_from_Africa wrote: »

So why are items that are sold by online retailers such as Amazon.co.uk (for whom, shoplifting losses don't affect them)very often far higher in price than identical items sold by Amazon.com?
One of my most recent purchases from Amazon.com:
http://www.amazon.com/Fluke-115-Compact-True-RMS-Multimeter/dp/B000OCFFMW/ref=sr_1_1?s=hi&ie=UTF8&qid=1366043586&sr=1-1&keywords=fluke+115

and if I had bought it from Amazon in the UK:
http://www.amazon.co.uk/s/ref=nb_sb_sabc?url=search-alias%3Ddiy&pageMinusResults=1&suo=1366043566753#/ref=sr_nr_p_76_0?rh=n%3A79903031%2Ck%3Afluke+117%2Cp_76%3A419158031&bbn=79903031&keywords=fluke+117&ie=UTF8&qid=1366043570&rnid=419157031

Shoplifting may cost retailers some money, but it is far from the only reason why goods are so expensive in the UK as there are many other factors to consider.

Not a fair comparison. The first multimeter is sold by Amazon, the second by a different company.

shaun_from_Africa

Scudlink wrote: »

Not a fair comparison. The first multimeter is sold by Amazon, the second by a different company.

Both items in stock, sold by and delivered by Amazon. (if you log in to an Amazon account, this is what will show).


Price:$124.95 & FREE Shipping. Details Deal Price: You Save:$35.00 (22%)
In Stock.
Ships from and sold by Amazon.com. Gift-wrap available.


Price:£183.59 & Free Delivery with Amazon Prime Deal Price: o
In stock but may require up to 2 additional days to deliver.
Dispatched from and sold by Amazon.co.uk. Gift-wrap available.

This is only one example of dozens of items I've purchased from Amazon.com, and they are always vastly cheaper then from Amazon.co.uk.

System

shaun_from_Africa wrote: »

Both items in stock, sold by and delivered by Amazon. (if you log in to an Amazon account, this is what will show).


Price:$124.95 & FREE Shipping. Details Deal Price: You Save:$35.00 (22%)
In Stock.
Ships from and sold by Amazon.com. Gift-wrap available.


Price:£183.59 & Free Delivery with Amazon Prime Deal Price: o
In stock but may require up to 2 additional days to deliver.
Dispatched from and sold by Amazon.co.uk. Gift-wrap available.

This is only one example of dozens of items I've purchased from Amazon.com, and they are always vastly cheaper then from Amazon.co.uk.

So your point is that goods are cheaper to buy from American companies? Isn't that pretty obvious.

It seems an unfair comparison to compare a uk based company with a us based one (even though they both have the same parent company)

shaun_from_Africa

So your point is that goods are cheaper to buy from American companies? Isn't that pretty obvious.

My point was that the reason for high prices in high street stores isn't only down to shoplifting as stated by by supersuzie50

Shoplifting is the reason why prices are so high in stores.

There are many other reasons, reasons such as taxes, higher rent, higher wage bills etc.
I simply gave the online examples to show that UK prices are higher than many places and that for the items I linked to, shoplifting couldn't possibly be to blame in any way.

queenxkat

Just because the badge said Pharmacist doesn't mean she wasn't also the manager. A lot of pharmacists are also store managers, however the pharmacist title 'outranks' manager so their badge will say pharmacist.

Having worked in a pharmacy before, probably the same chain as I assume you are discussing, the problem with shoplifting is absolutely ridiculous, we would get whole displays emptied at least twice a week and we had no powers to stop them. Yes the guard should have approached it differently, yes they should have apologised to you for stopping you unnecessarily, however most shoplifters will either attack the guard or leg it if the guard approaches them.

Those claiming the guards should never be able to touch a potential thief how would you feel if it was potentially harmful medication they were stealing? Or prescriptions with your personal data on them? Or even your own stuff? Then would you consider it 'worthy' of grabbing the thief?

At worst you had a small mark on your arm and your pride took a hit, let it go, I doubt the CEO will do anything as they do not even directly employ the guards, it is done through a security company. You may get a small voucher as a token gesture, but it won't be because they feel bad it will be because they just want you to go away.

bod1467

@Shaun - you would have to (legally) add VAT and customs import duty to the $ price. But even so it's still way cheaper than the UK price.

@OP - is this company the one whose name is an item of footwear? Which store was it? (You say Glasgow, but it's a big place and you could even mean one of the outlying towns).

PS - I'm just being nosy.