Horrible customer experience

fazer_2

I reckon we should all take our mums out with us so if anything bad happens thay can give us a cuddle and rub our arm if it hurts:p

Slowhand

fazer wrote: »

I reckon we should all take our mums out with us so if anything bad happens thay can give us a cuddle and rub our arm if it hurts:p

A picture of the OP's 'injury' would good perhaps? The story IMHO has been somewhat embellished.

geoffky

The fact remains that someone has used force to restrain a person until the police arrive..
Is that legal? Yes..The law allows every citizen the right to detain a person using reasonable force until a police officer is on scene..What has to be decided was the force reasonable given the situation?

likelyfran

cassidy0111 wrote: »

The manager did nothing bar make a phone call in another language, look anxious and mutter. She took no control over the situation.

Was she really the manager though, or was she just saying she was and meaning 'acting manager'?
And why is 'phone call' in your OP a weird link?

likelyfran

queenxkat wrote: »

Just because the badge said Pharmacist doesn't mean she wasn't also the manager. A lot of pharmacists are also store managers, however the pharmacist title 'outranks' manager so their badge will say pharmacist.

Having worked in a pharmacy before, probably the same chain as I assume you are discussing, the problem with shoplifting is absolutely ridiculous, we would get whole displays emptied at least twice a week and we had no powers to stop them. Yes the guard should have approached it differently, yes they should have apologised to you for stopping you unnecessarily, however most shoplifters will either attack the guard or leg it if the guard approaches them.

Those claiming the guards should never be able to touch a potential thief how would you feel if it was potentially harmful medication they were stealing? Or prescriptions with your personal data on them? Or even your own stuff? Then would you consider it 'worthy' of grabbing the thief?

At worst you had a small mark on your arm and your pride took a hit, let it go, I doubt the CEO will do anything as they do not even directly employ the guards, it is done through a security company. You may get a small voucher as a token gesture, but it won't be because they feel bad it will be because they just want you to go away.

Nice! Customer care is alive and well!
The OP should have had an immediate apology on the spot - at the very least! I should think more than a 'small voucher' would now be in order - a decent sized one perhaps? £50?

getzls

cassidy0111 wrote: »

Think my conversation with the Police Officer at the time suggests your strong suspicion may be wrong. A security guard has NO legal right to place his hand on anyone. Stand up for your rights Olias!

Yes he has.

As has any member of the public.

eskimo26

getzls wrote: »

Yes he has.

As has any member of the public.

We've already established that it wasn't a citizen's arrest and even if it was we have also established a wrongful citizen's arrest as this would have been still comes with consequences such as charges for wrongful arrest.

Not sure why people keep bringing it up? It's a complete nonsense defense.

Any update OP?

System

geoffky wrote: »

The fact remains that someone has used force to restrain a person until the police arrive..
Is that legal? Yes..The law allows every citizen the right to detain a person using reasonable force until a police officer is on scene..What has to be decided was the force reasonable given the situation?

Does this law allow a person to be physically forced into a back room of a shop and then searched by a security guard and manager?

Saying this was a citizens arrest is ridiculous!

For one thing it was the OP who called the police!

pmduk

geoffky wrote: »

Is that legal? Yes..The law allows every citizen the right to detain a person using reasonable force until a police officer is on scene.

There is no right for any citizen to detain another unless an offence has been committed. Suspicion is not enough.

cassidy0111

Update!! Update!!

Have spoken to a senior customer service manager of the company in question at length on Wednesday. They are aware that I have sought advice both here and with a lawyer. All I can say is that I am really happy with the way the company has dealt with this issue and that the matter is now resolved to my satisfaction.