Horrible customer experience

Valli

cassidy0111 wrote: »

sent you a little message

No fair
*stamps foot*
we ALL want to know!

Well I do - But then I am pathologically [STRIKE]nosey[/STRIKE] interested in the goings on of the world

cassidy0111

Full written apology.
A small sum of money to demonstrate that their apology is genuine.
Also a promise to take appropriate action at store level.

cassidy0111

eskimo26 wrote: »

I was hoping this thread would persuade me to go your route but without knowing exactly how they resolved it i would still take it straight to the Police.

I'm not convinced all they offered was money either because you could have got a lot more dragging it out if that was the only motivation.

The police did not seem too interested when they dealt with the issue at the time. I guess I could have pushed it but I am satisfied with the response from the company.

getzls

Takeaway_Addict wrote: »

Glad it was resolved but I would love to know how much hush money they gave you.

Are we talking

a) 3 figures
b) low 4 figures (less than 5k)
c) high 4 figures

Tell us all Takeaway, go on, spill the beans.

We deserve to know after putting up with all this.

cassidy0111

getzls wrote: »

Tell us all Takeaway, go on, spill the beans.

We deserve to know after putting up with all this.

No-one forced you to read the thread!

zaax

It was assault pure and simple. The guard picked on you as he felt you would not defend yourself.

If anyone touches you without your permission (other than law enforcement) its an assault and you can stop that assault, because for all you know he might have been a mugger.

RuthnJasper

157 (and now 158) posts on THIS?!? Seriously?!

There are earthquakes, genuine suffering, terrorism, floods, extreme weather, etc... in the world.

A sense of perspective, please. The store detective in the original post is a human. Humans make mistakes. So chalk it down to experience and let it go!

cassidy0111

RuthnJasper wrote: »

157 (and now 158) posts on THIS?!? Seriously?!

There are earthquakes, genuine suffering, terrorism, floods, extreme weather, etc... in the world.

A sense of perspective, please. The store detective in the original post is a human. Humans make mistakes. So chalk it down to experience and let it go!

All forgotten about now!

RuthnJasper

cassidy0111 wrote: »

All forgotten about now!

Happy days! Thanks. xx :beer:

MamaMoo_2

RuthnJasper wrote: »

157 (and now 158) posts on THIS?!? Seriously?!

There are earthquakes, genuine suffering, terrorism, floods, extreme weather, etc... in the world.

A sense of perspective, please. The store detective in the original post is a human. Humans make mistakes. So chalk it down to experience and let it go!

Hello and welcome to the "Praise, Vents and Warnings" board. We come here to praise, vent and warn.

Warning: as we are fortunate to live in a developed country, some vents demonstrate what are known as "first world problems". If you don't like it, thanks to your freedom you can ignore the thread or the board as a whole.

I've been quite interested in this thread as a similar thing happened to myself and a friend. We'd been looking at hair dyes in boots, couldn't find the one we were after (although we picked up many a box to look at the colour charts). We went to leave and each got grabbed by a seperate security guard. We were froarched down to their office, ha our bags taken and searched, and when nothing was found we were let go, although we were accused a lot first.

As two teenage girls, we had make-up in our bags. Despite us not having been near the make-up section, and the fact it was mostly Superdrug's Miss Sporty make-up, we were still made to explain where we bought it. We had to point out that a) Boots didn't sell this brand of make-up and b) it was all used, worn down stuff, definitely not just nicked.

No apology, nothing, just a lot of accusations including we knew we were going to be stopped so we ditched the goods (despite CCTV showing us looking at boxes then replacing them) and that we "looked like shoplifters" (Two 16 year old girls in dresses, tiaras and fairy wings on our way to a party later that night...)

Even when we were finally let go, we were escorted out like criminals...

We never made a complaint as we were both a little shaken up, but having read your thread I wish we had, just to see those arrogant gits apologise!