Horrible customer experience

cassidy0111

fazer wrote: »

I reckon we should all take our mums out with us so if anything bad happens thay can give us a cuddle and rub our arm if it hurts:p

I wish I could take my mum shopping!

cassidy0111

geoffky wrote: »

The fact remains that someone has used force to restrain a person until the police arrive..
Is that legal? Yes..The law allows every citizen the right to detain a person using reasonable force until a police officer is on scene..What has to be decided was the force reasonable given the situation?

Go back to Law School Geoff!

cassidy0111

likelyfran wrote: »

Was she really the manager though, or was she just saying she was and meaning 'acting manager'?
And why is 'phone call' in your OP a weird link?

likelyfran wrote: »

Nice! Customer care is alive and well!
The OP should have had an immediate apology on the spot - at the very least! I should think more than a 'small voucher' would now be in order - a decent sized one perhaps? £50?

She is a duty manager- the store manager on a day off. The lack of immediate apology was put down to her being "left speechless". Clearly only speechless in English I might add.

cassidy0111

getzls wrote: »

Yes he has.

As has any member of the public.

Go back to Law School getz

cassidy0111

goater78 wrote: »

Does this law allow a person to be physically forced into a back room of a shop and then searched by a security guard and manager?

Saying this was a citizens arrest is ridiculous!

For one thing it was the OP who called the police!

The company in question has made no attempt to justify the actions of the staff involved after reviewing the CCTV. I have defended the actions of the young male employee, as I feel he has no real responsibility for decision making here.

cassidy0111

pmduk wrote: »

There is no right for any citizen to detain another unless an offence has been committed. Suspicion is not enough.

Apparently the CCTV of the actual "theft" is "sketchy".

Valli

cassidy0111 wrote: »

Update!! Update!!

Have spoken to a senior customer service manager of the company in question at length on Wednesday. They are aware that I have sought advice both here and with a lawyer. All I can say is that I am really happy with the way the company has dealt with this issue and that the matter is now resolved to my satisfaction.

Kerching?:T

Azari

pmduk wrote: »

There is no right for any citizen to detain another unless an offence has been committed. Suspicion is not enough.

That does not really make a lot of sense since only a court of law can decide if an offence has been committed and it would be a little late by then.

I suspect that it is sufficient for the citizen to have very significant proof (which they clearly did not have in this case).

We have heard from security guards here about the various conditions that have to be satisfied before they can accost someone.

getzls

cassidy0111 wrote: »

Go back to Law School getz

No.:p

Re-read that post, 127. Yes, i should have put a qualifier with my answer, just couldn't be arsed:D

Well how much did you get?

olias

Don't worry, the shop will cover the cost of this and other 'compensation' claims by putting up their prices...........

Olias