Horrible customer experience

eskimo26

NiallB wrote: »

Let's cut to the chase - how much compo will make it alright again?

How much compo will it take for the company to retrain relevant staff and/or initiate suitable disciplinary measures?

You might SNEER at compo but ultimately these companies only start to take notice and make changes when you hit their profits otherwise its business as usual and we'll sweep that under the carpet thank you for getting in touch.

Money-Saving-King

eskimo26 wrote: »

OP did he declare the citizen's arrest? Sounds to me like this wasn't a citizens arrest so much as an overzealous guard.

If security guards did a citizens arrest every time they wanted to see in someones pockets can you imagine the fuss people would make then?

There's always 2 sides to a story and I think this particular thread that seems very much so. An issue is only as big as the person affected makes it. There's 2 routes you can go down, cooperate to help things run smoothly and then hours later you forget it even happened or make as much fuss as you can so you get yourself worked up and remember something for years. People make their own choices in how situations turn out.

eskimo26

Money-Saving-King wrote: »

If security guards did a citizens arrest every time they wanted to see in someones pockets can you imagine the fuss people would make then?

There's always 2 sides to a story and I think this particular thread that seems very much so.

But the fact remains they need to follow the law no? Your basically saying oh cut them some slack because it's to hard for them to do their job in line with the law.

The reason i keep replying to this thread is the constant barrage of misinformation and character assassinations the naysayers seem to be indulging in.

1. The security guard did nothing wrong as he made a citizen's arrest despite the fact the OP tells us he neither declared nor initiated one.

2. Even if the security guard had made a citizen's arrest HE WAS WRONG. Which now leaves him open to a civil law suite and/or false arrest/ imprisonment charges as detailed in the Police's own literature that i posted.

3. Mentioning compensation to make the OP look tawdry and cheapen his position when he has never mentioned it. [I did because it was in the Police literature].

4. Saying get over it the security guard was just trying to do their job when they are specifically given training in what they can and cannot do in this situation.

4. The ultimate in stupidity the 'there are two sides to every story' defense. If the OP is exaggerating or lying they won't get very far with any angle at all with their complaint will they?
This is another cheap way to make the OP look less then honest, you are basically questioning how truthful the OP really is to make them look bad.

So the naysayers haven't brought anything to the table except character assassination, straw man arguments and misinformation to try and muddy the waters.

If i was OP i would just keep updating the thread and stop wasting my time arguing with people that are happy to be assaulted if it makes that person's job easier.

Money-Saving-King

Like I said there's 2 types of ways to react to situations where things didn't go as expected, I can see which type of way to react you prefer to do!

eskimo26

Money-Saving-King wrote: »

Like I said there's 2 types of ways to react to situations where things didn't go as expected, I can see which type of way to react you prefer to do!

I would refuse to be escorted to a private room and tell them i'm willing to cooperate with whatever they want to do right there.

After all why should i be treated like a criminal and marched to the back in shame when the solution could take seconds and be as simple as turning my pockets and bags out.

Respect works both ways- i'm willing to cooperate but don't start getting verbally aggressive and treating me as guilty before you've seen real evidence of your suspicions.

The truth is shoplifters are not nice to be dealing with and this makes these people jaded but that is no excuse to behave unprofessionally and take it out on all customers they suspect of shoplifting.

The irony is you don't realize your post is pointless anyway as the OP wasn't given a choice to cooperate he was grabbed and marched to the back period.

You make out like he caused a fuss when the simple truth is he was assaulted before he could cooperate.

Admit it this was an overzealous guard who went to far and realized it the moment his allegations gurgled down the plughole, why else would he look mortified?

This is how he was use to treating suspected shoplifters day in day out and would be vindicated when they were shown to have stolen something, except this time the guard was wrong and there was no vindication for his behavior.

The look on his face was the realization he could be in trouble.

Either way people seem to be conveniently ignoring or downplaying the assault.

So again I would say, since these guards have no more powers then a member of the public, imagine a complete stranger came up behind you and grabbed your wrist hard enough to leave a mark.
Acceptable?
No and it is no more acceptable to assault someone because you have a tough job!

Jeff_Bridges_hair

Watch out in your post box for a 'Civil recovery letter' it seems they send them out even when no offence has been comitted.

cassidy0111

Jeff_Bridges_hair wrote: »

Watch out in your post box for a 'Civil recovery letter' it seems they send them out even when no offence has been comitted.

I know from reading the CAG forum that this company are a Civil Recovery lover. They do not have my address and I doubt they would be brave enough to try!

cassidy0111

eskimo26 wrote: »

I would refuse to be escorted to a private room and tell them i'm willing to cooperate with whatever they want to do right there.

After all why should i be treated like a criminal and marched to the back in shame when the solution could take seconds and be as simple as turning my pockets and bags out.

Respect works both ways- i'm willing to cooperate but don't start getting verbally aggressive and treating me as guilty before you've seen real evidence of your suspicions.

The truth is shoplifters are not nice to be dealing with and this makes these people jaded but that is no excuse to behave unprofessionally and take it out on all customers they suspect of shoplifting.

The irony is you don't realize your post is pointless anyway as the OP wasn't given a choice to cooperate he was grabbed and marched to the back period.

You make out like he caused a fuss when the simple truth is he was assaulted before he could cooperate.

Admit it this was an overzealous guard who went to far and realized it the moment his allegations gurgled down the plughole, why else would he look mortified?

This is how he was use to treating suspected shoplifters day in day out and would be vindicated when they were shown to have stolen something, except this time the guard was wrong and there was no vindication for his behavior.

The look on his face was the realization he could be in trouble.

Either way people seem to be conveniently ignoring or downplaying the assault.

So again I would say, since these guards have no more powers then a member of the public, imagine a complete stranger came up behind you and grabbed your wrist hard enough to leave a mark.
Acceptable?
No and it is no more acceptable to assault someone because you have a tough job!

Eskimo, sadly this is the way the MSE forum has been going of late. We are supposed to accept that companies can treat us in any way that they please and give up our basic and fundamental rights in the face of their behaviour. Hopefully, any "fuss" I create will prevent others from a similar experience, prevent any more police time being wasted and hit the offending company in the pocket- the only language they understand. Then they might focus a little more on training and management of their staff.

cassidy0111

Money-Saving-King wrote: »

If security guards did a citizens arrest every time they wanted to see in someones pockets can you imagine the fuss people would make then?

There's always 2 sides to a story and I think this particular thread that seems very much so. An issue is only as big as the person affected makes it. There's 2 routes you can go down, cooperate to help things run smoothly and then hours later you forget it even happened or make as much fuss as you can so you get yourself worked up and remember something for years. People make their own choices in how situations turn out.

MSK, what is the other side of the story here?

supersuzie50

Shoplifting is the reason why prices are so high in stores. He was only doing his job. If it had been assault, the mark would not have disappeared. Why do people always think they have a compensation claim? Why do people always encourage them?