Horrible customer experience

cassidy0111

Takeaway_Addict wrote: »

That is different to be fair but if say you had grabbed an arm of a customer service person you are trying to get the attention of I would say the vast majority time it wouldn't lead to a prosecution albeit being a wrong action

It is in NO way different. We are talking about the interaction between store detective/loss prevention and suspected shoplifters. I am sure that store detectives will attempt to prosecute/Civil Recovery for even the most minor of thefts. Why should a store detective have anything but the same standard in his interactions? Would you rather they have free rein to do as the please?

cassidy0111

Poppy9 wrote: »

You didn't have to empty your pockets or bags. Only a police officer has the power to search you.

I was quite willing to prove him wrong. It was quite intimidating 3 versus 1!

System

Poppy9 wrote: »

You didn't have to empty your pockets or bags. Only a police officer has the power to search you.

If you've nothing to hide its better to empty your pockets. For one thing it makes the accuser look like an idiot!

cassidy0111

goater78 wrote: »

If you've nothing to hide its better to empty your pockets. For one thing it makes the accuser look like an idiot!

I was advised by my cousin (a police officer) to wait in future for the police as a dodgy store detective would rather "plant" something than face the possibility of false arrest accusation. It made me think.

Poppy9

cassidy0111 wrote: »

I was quite willing to prove him wrong. It was quite intimidating 3 versus 1!

goater78 wrote: »

If you've nothing to hide its better to empty your pockets. For one thing it makes the accuser look like an idiot!

but if you have done nothing wrong why should you have to prove it. Simply ask them for evidence to validate their reasons for stopping you. If they have no evidence then they have no right to detain you. Unless they actually saw you putting something in your bad/pocket or have CCTV then they have no right.

It's about people's right to go about their honest business uninhindered.

eskimo26

For those saying get over it if a complete stranger came up to you and grabbed you hard enough to leave a mark would 'you let it go?'

They have no powers beyond any other member of the public, and they would have been taught in there training was is and isn't legal, so why should they be treated any different?

cassidy0111

Poppy9 wrote: »

but if you have done nothing wrong why should you have to prove it. Simply ask them for evidence to validate their reasons for stopping you. If they have no evidence then they have no right to detain you. Unless they actually saw you putting something in your bad/pocket or have CCTV then they have no right.

It's about people's right to go about their honest business uninhindered.

Totally agree, we need to uphold rights- this is not a full police state.

headoutthesand

For a prosecution to be raised against the security guard, the police have to be content that there was intent to hurt you. Looking at the bigger picture, the guard was doing his job as he had been told you had stolen something and were ready to leave the store. I agree he shouldn't have manhandled you but there is no proof that he deliberately set out to put a mark on your arm. Even if the police reported it to the PF, it is unlikely that he would be prosecuted based on the version of events.

The issue was resolved as quickly as it started. You would probably be advised to raise civil proceedings if you wanted any sort of compensation for your injury. Or you could try criminal injuries compensation authority.

gb12345

cassidy0111 wrote: »

Totally agree, we need to uphold rights- this is not a full police state.

Store detective = wannabe policeman (but too thick to make the grade - i.e. the IQ of an amoeba).

Make a full complaint and make sure the muppet realises what an idiot he is.

cassidy0111

headoutthesand wrote: »

For a prosecution to be raised against the security guard, the police have to be content that there was intent to hurt you. Looking at the bigger picture, the guard was doing his job as he had been told you had stolen something and were ready to leave the store. I agree he shouldn't have manhandled you but there is no proof that he deliberately set out to put a mark on your arm. Even if the police reported it to the PF, it is unlikely that he would be prosecuted based on the version of events.

The issue was resolved as quickly as it started. You would probably be advised to raise civil proceedings if you wanted any sort of compensation for your injury. Or you could try criminal injuries compensation authority.

He had apparently watched me on camera with my mobile phone. This I know from his statement to the police. Clearly, he was not doing his job!