Tmobile price increase

stoney73

d123 wrote: »

No, it seems MoneySupermarket haven't authorised any action, MSE and Martin have had PMs, emails and tweets to look in and see how they can help, even a mention in his weekly email would have done a lot.

Unfortunately Tesco were selling cheap chocolate which was more of a priority :mad:.

No doubt that should we achieve success, MSE and Martin will contrive to take the credit though.

timbouk

The site has gone down hill since Martin sold it. Its run by a business now so he won't be bothered.

Lifes_Grand_Plan

anna2007 wrote: »

You don't have to wait - have a look at posts 402 & 433 - if you're requesting deadlock on the grounds of breach of contract, email them and request deadlock again - you should find you get it no problem now

If they do refuse again, could you let us know on the forum, and also forward their refusal to Ofcom [EMAIL="OfcomOCCtelecoms@ofcom.org.uk"]OCCtelecoms@ofcom.org.uk[/EMAIL]

9 May is the date the price change comes into effect, so customers have until then to give their notice to cancel, but you've obviously done that already if you're requesting deadlock.

Hi Anna, today I have again had a refusal of a deadlock letter to an e-mail sent on Friday (before your helpful advice above). They also said something along the lines of "please note, further correspondence on this matter may not be responded to.... what that hell good is that... we have a person complaining and we won't issue a deadlock letter (despite being at deadlock) so we are just going to ignore him....

Anyway I am wanting to e-mail them back again using your previous advice, but I am being a bit dim.... can you confirm what the exact "breach of contract" in term 7.2.3.3 is?

Many thanks

Many thanks.

powerful_Rogue

Im also very dissapointed that BitterWallet havent taken on the challenge, despite me sending them numerous emails which seem to have been ignored.

Theres also a couple of us which are in dispute with Orange/EE over changing their terms and conditions to the material detriment of customers without informing them.

Certainly worth a read if your an Orange customer who joined BEFORE the 1st November 2012 >> http://www.tomforth.co.uk/orange/

RandomCurve

Wow, I can't believe the content of an Email I have received. I cannot reveal it here at the moment, but if you recall in one of my earlier posts I said that POST OCT 2012 Customers have a 95% OF WINNING (YOU CAN NEVER BE 100% sure when the law is involved) and Pre Oct 2012 had an 80-85% chance. well I now believe it is 95% chance of winning FOR BOTH CONTRACT TYPES!!!

If you have been hesitating getting your cancellation notices in DO IT NOW!!!

The emails to the Media are beginning to snowball, but I reckon we probably need over 1,000 to get some attention -which should not be difficult with 22,756 viewers, BUT WILL BE IMPOSSIBLE if YOU DON'T SEND ONE! And I'm really glad that people who have not contributed to the Forum, but are watching have sent emails too - thank you.

The news I received has been sent to OFCOM, but that just makes OFCOM more likely to force TMobile to cancel the price rise, it is unlikely they will force them to cancel contracts without penalty UNLESS you have already requested Termination - without penalty.

If we get to the 1,000 mark on the emails per post #570 or #602 (Or better still BOTH) I will post on the Forum how I believe you can win the Pre Oct 2012 case (and it is NOT the rate used). If we don't hit the 1,000 mark I will only email the method to those who HAVE emailed. This may feel like blackmail, but it is NOT. I - and plenty of others - have invested several hours, if not DAYS researching and doing all manner of things behind the scenes which we can't reveal here - but have lead to the email I received today that have upped your odds of winning). We don't ask for or expect either payment or thanks - just a little help, and if you ae concerned enough to read the Forum you should be concerned enough to take a couple of minutes to send those emails.

See my post #624 for where to easily find help with your cancellation requests.

ruflonger

I sent another email to the exec office yesterday wanting to know the following:

1) As T-Mobiles claim to be using unpublished RPI rate on 6 April completely was completely bewildering as I was informed both verbally and in writing (facebook) that it was based on the figures published in February I asked them to justify it.

2) Since they could not use an unpublished figure of April 16 to refuse my for requested termination of the contract on April 10 what was the reason for the refusal.

3) As T-Mobile has declined to issue a deadlock notice and stated in the last email it was their final word on the matter thereby giving me a deadlock email, I requested out of interest to know why they were refusing to issue one.

Email received today does not address any of my points or questions:

As previously advised, the written notice that was issued in early April 2013 was an estimation of what the actual March RPI figure would be until published on 16 April 2013, however, this increase in charges is not an increase above the published month March RPI figure of 3.3% and does not allow you a right to cancel you agreement without penalty.

The RPI was a Business Decision which falls outside the scope of CISAS. Therefore we are not able to provide you with a letter of Deadlock.

I trust I have now confirmed my final position on this matter.

I have also had a text they will be taking the next payment later in the month despite having stated in a letter T-Mobile are not authorised to use the direct debit until the dispute is resolved, as this may be an automated we'll see what happens on payment date.

ruflonger

Now Emailed OFCOM highlighting T-Mobiles refusal to issues the deadlock letter on breach of contract and persisting with Business Decision and the use of an unpublished RPI rate to justify refusing my for requested termination of the contract.

I copied in:

Info@cisas.org.uk
executive.office@orange.co.uk
executive.office@everythingeverywhere.com
Olaf.Swantee@ee.co.uk
arbitration.scheme@t-mobile.co.uk
jackie.oleary@ee.co.uk

boatman

I received this today
I am sorry you remain unhappy with the recent price increase. As a company we are committed to offering the best value for service which is why we have kept the increase to a minimum. The increase is a result of the rising costs to our business and is in line with the Retail Price Index (RPI), which is a measure of inflation.

The increase is in line with the Terms and Conditions of your contract. Your request to refer your complaint to the Communication & Internet Independent Adjudication Scheme for independent arbitration is declined. This is because the price increase is a business decision and as such falls outside the scope of the scheme.

I trust I have confirmed our position in this matter.

Yours sincerely

anna2007

Lifes_Grand_Plan wrote: »

Hi Anna, today I have again had a refusal of a deadlock letter to an e-mail sent on Friday (before your helpful advice above). They also said something along the lines of "please note, further correspondence on this matter may not be responded to.... what that hell good is that... we have a person complaining and we won't issue a deadlock letter (despite being at deadlock) so we are just going to ignore him....

Anyway I am wanting to e-mail them back again using your previous advice, but I am being a bit dim.... can you confirm what the exact "breach of contract" in term 7.2.3.3 is?

Many thanks

Many thanks.

You've actually got your deadlock letter, the bit "please note, further correspondence on this matter may not be responded to" will be accepted by CISAS as deadlock

However, you have to be clear (to both EE and CISAS) re: your grounds for complaint and why you believe EE is in breach of contract, which is basically because EE have increased the price above RPI and are not letting you cancel without penalty, which clause 7.2.3.3 allows you to do. Have a look at my previous post #408 for a fuller explanation - and it depends whether your contract started before or after 30 October 2012, as there are 2 sets of terms and conditions.

Could I ask, when did your contract start, and also what has EE told you is the RPI rate they used?

Did you forward the deadlock refusal to Ofcom?

anna2007

ruflonger wrote: »

I have also had a text they will be taking the next payment later in the month despite having stated in a letter T-Mobile are not authorised to use the direct debit until the dispute is resolved, as this may be an automated we'll see what happens on payment date.

I'm curious to know why they are taking payment later in the month?? Maybe their Legal Team has advised them to do this...