Tmobile price increase

RandomCurve

stoney73 wrote: »

Its great to have some advice on this, it's greatly appreciated.
One question, what is reasonable? Asking for just termination of contract without penalty AND the refund of payments since May 9th? Or just termination without penalty?
Decisions decisions.

I would ask for back dated termination to when you first requested that T-M comply with the contract and give you a penalty free termination, as anything else gives rise to T-M benefiting from not complying with their own T&Cs.

I don't think the SCC can offer "compensation", but only reimbursement of costs so you might not be able to add £50 for compensation unless you can dress it up as "sundry expenses" - paper, stamps, ink etc maybe £20 - they can only say no and what you don't ask for you won't get!

I will PM you.

RandomCurve

ruflonger wrote: »

I have now received TM defence to my SSC. They have used almost cut and paste from the CISAS document apart from a section where they say claim did not succeed.

I would like to use evidence of successful claims in my submission ans would be grateful if any one who has won their case could sent a copy of their successful decision to [EMAIL="tmdispute@gmail.com"]tmdispute@gmail.com[/EMAIL]. This email has been setup purely for this purpose and will then be removed - if you wish to take out any personal information that's fine I will not retain any of the document once the case has completed. Thank you to Ann007 and randomcurve who have already offered their CISAS decisions to me

I've sent you a PM

RandomCurve

For anybody interested CISAS have ruled that the Orange Price rise clause is not compliant with the OFT UTCCRs 1999 and is therefore UNENFORCABLE - this dose not allow you to cancel the contract but does mean that Orange are not allowed to increase the price over the term of your contract - any rise/s already implemented need to be credited back to your account!

https://forums.moneysavingexpert.com/discussion/4517039 Posts #166 and #167

Spread the word!! :j

anna2007

powerful_Rogue wrote: »

Just wanted to check something. Ive got to reply to CISAS by the 24th September to advise whether I accept their decision or not.

If I replied on the 20th Sepetember, and then waited 30 days for T-Mobile to get in touch before using my PAC, does that really mean I could have a free service until at least the 20th October?

Part of the ruling was for T-Mobile to refund any charges incurred since the 9th May. Im in no rush to get a new phone/contract at the moment and if I can get away with another two months free line rental on behalf of T-Mobile it seems like a bonus!

Just playing them at their own game! :rotfl:

I thought for a day or 2 after the decision I'd do the same and drag out the free service, but in the end I decided to go ASAP, simply because I've never felt so wronged over a contract before and couldn't wait to get out of it.

But you're right, you could have much longer on the contract (all paid for by our pals at EE), if you don't mind waiting

anna2007

RandomCurve wrote: »

For anybody interested CISAS have ruled that the Orange Price rise clause is not compliant with the OFT UTCCRs 1999 and is therefore UNENFORCABLE

https://forums.moneysavingexpert.com/discussion/4517039 Posts #166 and #167

Spread the word!! :j

Same goes for the TM contracts!

powerful_Rogue

anna2007 wrote: »

I thought for a day or 2 after the decision I'd do the same and drag out the free service, but in the end I decided to go ASAP, simply because I've never felt so wronged over a contract before and couldn't wait to get out of it.

But you're right, you could have much longer on the contract (all paid for by our pals at EE), if you don't mind waiting

Thanks Anna. Im in no rush at present. Going to hold out till Oct/Nov to see what the Nexus 5 is like, so will delay everything for as long as possible and get another couple of months for free!

boatman

Why do you keep suggesting to settle out of court, surely everyone here wants to see Tmobile in court.

Chef1980uk

Hi all, has anyone produced a brief guide on how to get things rolling with this? Or worse still, are we too late? Mar 12 was when my contract started.

I've read dozens of pages in here but all I keep seeing is what to do halfway down the line. Where do we start?

RandomCurve

Chef1980uk wrote: »

Hi all, has anyone produced a brief guide on how to get things rolling with this? Or worse still, are we too late? Mar 12 was when my contract started.

I've read dozens of pages in here but all I keep seeing is what to do halfway down the line. Where do we start?

Are we too late? This s good question. As TM are losing the cases because the implementation of the price rise breaches the UTCCRs then you are NOT TOO LATE.

Have not got any time at the moment, but I will put together a short step by step guide early next week (Monday if I can).

Chef1980uk

Thank You very much RandomCurve. I've seen your posts over the pages i've read and we've all got a lot to thank you for