Tmobile price increase

ruflonger

Currently going down the SCC route £35 to start, TM are defending the claim and are suggesting the mediation route. Documents with the courts and I have agreed to start with mediation which is free, Understand if that does not work and it goes to court there is a court fee. Awhile to go yet I fear

NittyGritty wrote: »

is/as anyone gone down small claims court route? if so how much do you have to pay, and what are the chances with the CISAS ruling (case won) behind you will you win the case in court?

RandomCurve

I sent the below to Lynn Parker and Graham at Ofcom and copied in Olaf Swantee :wave: and some journalists. It will be interesting to see if TM can move mine along in accordance with the time scale - place your bets please!


Dear Lynn,

I have forwarded the attached to you as it is a clear instruction from CISAS to T-Mobile to comply with the adjudicators decision in my case by 16-9-13.

I have heard from many others that T-Mobile are continually missing deadlines to comply with CISAS rulings (by several weeks in some cases), which has prompted some customers to resubmit claims to CISAS against T-Mobile for their total disregard for CISAS (it seems it is not just the customer and Ofcom that T-Mobile appear to have contempt for).

I will include you on all future correspondence on this so you can see first hand how one of the companies Ofcom is supposed to regulate actually operates (or maybe in this instance I'll get special treatment)?



Regards

RandomCurve

RandomCurve wrote: »

Are we too late? This s good question. As TM are losing the cases because the implementation of the price rise breaches the UTCCRs then you are NOT TOO LATE.

Have not got any time at the moment, but I will put together a short step by step guide early next week (Monday if I can).

Sorry really busy at the minute this might take a while longer than I thought.

Also it maybe that you can only get the price rise stopped and not the contract cancelled depending on how we approach the 30 day clause in the T&Cs and how that plays with TMs behaviour and Ofcom's announcements in the MSE article of 7th May.

RandomCurve

ruflonger wrote: »

Currently going down the SCC route £35 to start, TM are defending the claim and are suggesting the mediation route. Documents with the courts and I have agreed to start with mediation which is free, Understand if that does not work and it goes to court there is a court fee. Awhile to go yet I fear

If going down the mediation route then ask for £100 compensation (you can use that as a bargaining tool) on top of the costs you have incurred (i.e. court fees) and don't accept any offer to reduce your price plan etc -unless it is better than you get on sim only elsewhere - as I'm sure you can win at SCC (but won't get any "damages/compensation - just reimbursement of costs).

Good Luck

NittyGritty

is there anyone else i get in contact with (someone high up that as the clout to sort things out) be it email/phone apart from guy perring( whos away until sept 3rd) or carmel codd, (whos not doing anything of note to resolve the refund) not even bothering with customer services as they dont have a clue just go round in circles with them

NittyGritty

i tried to make another claim with CISAS regarding tmobiles failure to meet the 7th of august deadline , and this was the following i got back lol

[FONT=Times New Roman,serif][FONT=Arial,sans-serif]Dear Mr ********,[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif] [/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif]Thank you for your e-mail.[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif] [/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif]Please be advised that a matter cannot be consider twice for Adjudication and we are therefore unable to process your new claim.[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif] [/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif]The issue with your claim ********* ******** v T-Mobile (UK) Limited is being dealt with a non compliance issue but cannot be subject of a new claim.[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif].[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif] [/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif]Kind regards,[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif][/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Arial,sans-serif]did i make a mistake in my 2nd claim, i basically used failure to meet deadline?[/FONT][/FONT]

SteveyAsp

SteveyAsp wrote: »

I requested an unlock code in May which took over the 20 days and I'm awaiting another unlock code which the 20 days was up Yesterday.

My belief is that them saying it'll take up to 20 days and me agreeing to pay on these terms is a contract which they have breached.

I've therefore asked them to refund my money or I'll be looking to go down the CISAS/Small Claims route

I know this is slightly off topic but still relevant once you're ready to leave.

I got an email from Carmell Codd last night saying the charges had been refunded to my account

xkpa

An update from me... received my CISAS decision - claim does not succeed, adjudicator - D. M. Curnow. I wasn't expecting something else because i gave my written notice on 28th of June, but just wanted to try

Lifes_Grand_Plan

xkpa wrote: »

An update from me... received my CISAS decision - claim does not succeed, adjudicator - D. M. Curnow. I wasn't expecting something else because i gave my written notice on 28th of June, but just wanted to try

Can you tell us on what basis it didn't succeed please?

powerful_Rogue

Ditto what LGP just said. Would be very interested to see the reasons why it failed.