Rang Ebay today.....

TAG

theonlywayisup wrote: »

:eek: :eek:

:rotfl::rotfl:

StacFace

TAG wrote: »

*sigh*

I wasn't going to comment any further on this thread, because I thought by now, you would have cottoned on to the fact that you are in the minority. But clearly that is not the case. *sigh*

So you admit it's fair to open a case on day 4. Which I did. (it might even have been day 5).

After my buyer 'won' my item, they continued, for the next 4 or 5 days to win, pay for and leave feedback for other sellers. During this time they received 2 invoices from me, plus ebay ones, which they chose to ignore.

I open a case and they paid on day 2 of the case being opened.

The item was posted the next day. Couldn't do it any earlier because the buyer paid at 11.00pm at night.

Buyer receives item, is miffed about the case being opened because THEY chose to ignore all payment reminders. So they leave me low stars on purpose.

You tell me, where the fairness is there then!

It's total pettiness on the buyers part and anyone with an ounce of common sense can see that.

My stars are now in good order again, which hasn't taken long. But that's because I have had, and normally do get, decent buyers, who know what they are doing and actually pay for their items in a timely manner. In return their items are dispatched same day or next day, as described and with fair P&P.

And, amazingly, even buyers I've opened a case against receive exactly the same service. How very unfair of me!

I'm fully aware I'm in the minority on this thread. I know you are sellers mainly but surely even if you don't buy yourselves at all you can see from a buyer's point of view?

I said that now it is fair to open a case on day 4 because eBay now specifically states in its help pages that buyers have 3 days to pay. However this is a very recent change and at the time you made this thread and when I first posted they didn't, they just said you needed to pay and suggested checking a seller's listing for when they wanted payment (hence me originally asking how soon you'd said you wanted payment in my first reply).

What they did for the next few days doesn't matter. You didn't set a deadline, it was unfair to open the case. They could go on a spending spree paying for everything immediately over those few days and it wouldn't put them in the wrong. Do you have any proof they ignored your invoice rather than thinking "I'll pay for it on x date"?

I've said before leaving you low stars on everything was unfair and if I was the buyer I would have just given you low stars for comms because it was a comms issue. However you were unfair to them first which is why I said you shouldn't be surprised. They were petty but so were you. This whole thing makes me think of two kids on the playground, you hit first and although them hitting back wasn't right you can't really complain. You were both as bad as each other.

RFW wrote: »

A minority of one presumably. Looks like stacface will carry on until everyone changes their view. Lets hope he isn't on a jury any time soon;)

She isn't and I don't know what you expect tbh. You're doing the exact same thing going on until I decide it's ok to treat buyers so harshly.

The buyer gets a payment deadline when the seller opens a dispute. No need for anything more.

All this seems to stem from some people believing that Ebay needs to have a different set of rules to every other sales avenue.

I honestly can't believe what I'm reading. If you lent someone £10 and then decided you wanted it back would you ask them or would you lodge a claim at the county court for it? A NPB case is supposed to be for buyers who will not pay, not buyers who haven't paid yet because they think it's ok to pay you in a few days. You should always attempt to properly communicate with your buyer (or seller for SNAD/lost item cases) before opening a case against them.

I couldn't agree more with the second paragraph. Any other business that let you enter into a contract and pay later would give you a clear payment deadline. Why people think eBay sellers are so special I have no idea because I certaintly don't think I am when I'm selling!

RFW

StacFace wrote: »

I honestly can't believe what I'm reading. If you lent someone £10 and then decided you wanted it back would you ask them or would you lodge a claim at the county court for it? A NPB case is supposed to be for buyers who will not pay, not buyers who haven't paid yet because they think it's ok to pay you in a few days. You should always attempt to properly communicate with your buyer (or seller for SNAD/lost item cases) before opening a case against them.

No. NPB IS the reminder, if they pay, fine, if not seller gets fees back.
Buyer gets invoice. Buyer gets reminder, in the form of NPB, 4 or more days later. I'm not going to ring a non payer up, then take them out for dinner, buy them a few drinks and then gently ask if they'd consider paying for an item they purchased.
My communication with customers is perfectly fine.
As for no other companies doing similar, that is also incorrect. Companies will send a reminder saying if payment isn't received in x days they will take further action, this is exactly what a NPB does.

I don't believe that anyone on Ebay buys something thinking they have a few weeks to pay for it, it doesn't work like that. Most buyers know that they have a few days at most to pay. I can usually tell a non payer in 48 hours, probably why Ebay are reducing the time to 2 days. I'd say on auctions 90% pay in 12 hours, about 6% in the next 24 hours, the rest have either had a problem and end up paying and contacting before hand or are non payers.

That's wrapped this thread up, now everyone move along:T:T:T

StacFace

RFW wrote: »

No. NPB IS the reminder, if they pay, fine, if not seller gets fees back.
Buyer gets invoice. Buyer gets reminder, in the form of NPB, 4 or more days later. I'm not going to ring a non payer up, then take them out for dinner, buy them a few drinks and then gently ask if they'd consider paying for an item they purchased.
My communication with customers is perfectly fine.
As for no other companies doing similar, that is also incorrect. Companies will send a reminder saying if payment isn't received in x days they will take further action, this is exactly what a NPB does.

I don't believe that anyone on Ebay buys something thinking they have a few weeks to pay for it, it doesn't work like that. Most buyers know that they have a few days at most to pay. I can usually tell a non payer in 48 hours, probably why Ebay are reducing the time to 2 days. I'd say on auctions 90% pay in 12 hours, about 6% in the next 24 hours, the rest have either had a problem and end up paying and contacting before hand or are non payers.

That's wrapped this thread up, now everyone move along:T:T:T

Opening an official case against a buyer is not a simple reminder. I can't even begin to think where you'd get that idea from. The words used - "case", "opened against you" etc is all official, accusing the buyer of being in the wrong. It is blatantly obvious you are accusing them of not paying, even from the name "non-paying" bidder.

What actually happens under your scenario is the buyer gets an invoice, sees eBay states 3 days for payment and then gets accused of not paying after 2 days. Can you honestly not see the unfairness in that?

When companies send letters saying "if payment isn't received in x days they will take further action" it is after you have missed the payment deadline. Beforehand you are just told to make sure you pay before the deadline and told what it is. The two are also not similar because a NPB case is the first official step and therefore is "further action" itself.

As I've said before I've seen lots of auctions where sellers have said "payment is required within 7 days", so it's not at all unreasonable for buyers to think they have more than the 2 days people are saying they will be opening cases after on here. When I first joined eBay 3 years ago I thought it was up to 7 days because of this and regularly took 3-5 days to pay as I transferred money from savings first. I know there are faster payments now but there'll still be people bidding on things ending a few days before payday or people who don't use a computer every single day to know straight away that they've won.

eBay does tell buyers they have 3 days to pay so it is only fair to either allow buyers that time or tell them that you want paying sooner. I honestly don't see how anyone can disagree with that.

RFW

StacFace wrote: »

Opening an official case against a buyer is not a simple reminder. I can't even begin to think where you'd get that idea from. The words used - "case", "opened against you" etc is all official, accusing the buyer of being in the wrong. It is blatantly obvious you are accusing them of not paying, even from the name "non-paying" bidder.

What actually happens under your scenario is the buyer gets an invoice, sees eBay states 3 days for payment and then gets accused of not paying after 2 days. Can you honestly not see the unfairness in that?

You don't get 'accused' of being a non payer, you either are one or not, it doesn't have any grey areas.
As it stands at the moment if Ebay does state 3 days for payment, NPB can be opened at 4 days, no unfairness there.
Having sent out hundreds of them, having sold hundreds of thousands of items, non payers usually apologise for the delay and pay up or ignore it. No one to date has taken offense. Perhaps you should just take to paying people on time. Simples

oldone_2

When I buy from e-Bay I get a message saying 'pay now.'
Not 'when you feel like it' or 'The seller has not stipulated a payment time, so pay when you feel up to it'.

It just says 'Pay Now'

Nothing could be simpler or plainer, but then most sellers encounter buyers who should not be using e-Bay without the supervision of a responsible adult.

I have just had a query from a potential buyer about one of my listings. When I gently pointed out the answer was in the description, she replied saying
"I don't read the writing when bidding, I just look at the picture"

soolin

Incidentally, there appears to be a misunderstanding that we are only sellers. I am primarily a seller, but I also buy a lot of things, approx 14 items in the past week on ebay. That is how I know how hard it is not to miss the payment details. If I buy from overseas in the night, by the time I get up the next morning I have an invocie telling me to 'pay now' a congratulations email from ebay telling me I must now pay for my goods. That is all in less than 12 hours.

I do not see any misunderstand or cause for debate there at all for anyone with a normal intelligence.

RFW

oldone wrote: »

"I don't read the writing when bidding, I just look at the picture"

Honest at least! Sadly that is the case for quite a few.

As for non/late payers, if they get offended by a NPB reminder because they were too dumb to realise they should pay in a timely manner, then all the better;)

StacFace

RFW wrote: »

You don't get 'accused' of being a non payer, you either are one or not, it doesn't have any grey areas.
As it stands at the moment if Ebay does state 3 days for payment, NPB can be opened at 4 days, no unfairness there.
Having sent out hundreds of them, having sold hundreds of thousands of items, non payers usually apologise for the delay and pay up or ignore it. No one to date has taken offense. Perhaps you should just take to paying people on time. Simples

When you open a case you are saying the person will not pay at all, that's why you open the case. As I've said before if you open a NPB case on day 4 now it says 3 days then yes that would be fair. The issue I have is with sellers who were either opening them after 4 days before when there was no deadline set or who are now opening them after 2-3 days without telling the buyer in advance they want faster payment.

oldone wrote: »

When I buy from e-Bay I get a message saying 'pay now.'
Not 'when you feel like it' or 'The seller has not stipulated a payment time, so pay when you feel up to it'.

It just says 'Pay Now'

Nothing could be simpler or plainer, but then most sellers encounter buyers who should not be using e-Bay without the supervision of a responsible adult.

I have just had a query from a potential buyer about one of my listings. When I gently pointed out the answer was in the description, she replied saying
"I don't read the writing when bidding, I just look at the picture"

soolin wrote: »

Incidentally, there appears to be a misunderstanding that we are only sellers. I am primarily a seller, but I also buy a lot of things, approx 14 items in the past week on ebay. That is how I know how hard it is not to miss the payment details. If I buy from overseas in the night, by the time I get up the next morning I have an invocie telling me to 'pay now' a congratulations email from ebay telling me I must now pay for my goods. That is all in less than 12 hours.

I do not see any misunderstand or cause for debate there at all for anyone with a normal intelligence.

RFW wrote: »

Honest at least! Sadly that is the case for quite a few.

As for non/late payers, if they get offended by a NPB reminder because they were too dumb to realise they should pay in a timely manner, then all the better;)

eBay states you have 3 days to pay, therefore you have 3 days to pay. End of story. How many people pay their credit card bills when they are actually due rather than as soon as the statement comes in? Yet no credit company opens cases against them all or similar for not paying fast enough.

soolin

I don't want a 'faster payment' I just want paying, and I don't want to deal with people who don't understand that.

As for credit card statements, using your own scenario you wouldn't bother paying it until they send reminders and are really really gentle with you and explain what will happen if you don't pay. I am of course assuming you miss the 'pay in x date' on the statement just as you appear to suggest that people miss the 'pay now' button on eBay.