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Rang Ebay today.....
Comments
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"Yeah I agree that with BINs logic does say to pay straight away and personally I always have done with these, but with auctions it definitely isn't clear."
That info I gave was for BIN and auction. So I fail to see that you can see it applies to BIN but you can't see it applies to auction, yet it says both!. It is clear. It says if YOU WIN or BUY IT NOW. Winning relates to an auction and BIN to a BIN.The issue is the buyer isn't being told.
The buyer is told plenty of times in the T&C. There are numerous links, all from the BUYING help pages. That may not be a big clue to some, but most with a modicum of intelligence will know a BUYER refers to BUYING help pages.That link is to the help pages for sellers. It's not a page buyers are shown before signing up or before bidding. It's not one they're likely to casually come across.
No the link was from the buying help pages. The big clue being RULES FOR BUYERS!
http://pages.ebay.co.uk/help/policies/buyer-rules-overview.html
and the first link being the link I gave showing you have two days to pay, from the BUYER's perspective, from the RULES FOR BUYING.
http://pages.ebay.co.uk/help/policies/buyer-rules-overview.htmlIt is there to inform sellers they can (not should) open a case within 2 days. Situations where it's fair to open within 2 days would be where the buyer tells you they're not going to pay or you say in your listing you want payment faster than this.
No it is to tell BUYERS that if they don't pay in 2 days a seller can open a case. It is BUYER's info.What you need to remember is lots of people buy on eBay without selling. The main thing that stands out from these arguments is that you assume that buyers have the same 'seller knowledge' as you do. A lot of them won't and you can't expect them to.
No, I assume that you read what was linked. From the BUYER's help pages.
Perhaps you shouldn't bid on auctions if you don't understand them.0 -
chancesare wrote: »That info I gave was for BIN and auction. So I fail to see that you can see it applies to BIN but you can't see it applies to auction, yet it says both!. It is clear. It says if YOU WIN or BUY IT NOW. Winning relates to an auction and BIN to a BIN.
BIN is Buy it Now, so the name suggests you pay straight away. You can't logically say the same applies for auctions as you can't pay as soon as you bid even if you wanted to. You have to wait until the auction ends. Therefore it is 'buy now pay later'.The buyer is told plenty of times in the T&C. There are numerous links, all from the BUYING help pages. That may not be a big clue to some, but most with a modicum of intelligence will know a BUYER refers to BUYING help pages.
No the link was from the buying help pages. The big clue being RULES FOR BUYERS!
http://pages.ebay.co.uk/help/policies/buyer-rules-overview.html
and the first link being the link I gave showing you have two days to pay, from the BUYER's perspective, from the RULES FOR BUYING.
http://pages.ebay.co.uk/help/policies/buyer-rules-overview.html
No it is to tell BUYERS that if they don't pay in 2 days a seller can open a case. It is BUYER's info.
No, I assume that you read what was linked. From the BUYER's help pages.
Perhaps you shouldn't bid on auctions if you don't understand them.
I'm not sure how you've found that, did you search for the unpaid item policy? I went to the help home page and clicked on the links I would logically click on if I was a buyer looking up how or when to pay.
When I did it before they changed from 4 to 2 days before you could open a case it just said you needed to pay and suggested checking the seller's listing for payment timescales. Hence my argument that sellers should tell buyers when they want payment before opening a case. It now says to pay within 3 days so I wouldn't blame a seller who opens one on day 4 but I definitely still think it would be unfair to open one earlier unless you're going to tell the buyer when you want paying in advance.
Link to help page I found, step 5 is called pay for the item and is where it says buyers have 3 days to pay: http://pages.ebay.co.uk/help/buy/questions/buy-item.html
I clearly do understand auctions and don't know why you think me trying to promote fairness means I don't.0 -
I still can't get past the point that when buyer wins an auction they get an email from ebay telling them to pay for it- and they don't understand what that means.
An invoice also has a big button that says 'pay now' and I see no confusion about that at all.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
I still can't get past the point that when buyer wins an auction they get an email from ebay telling them to pay for it- and they don't understand what that means.
An invoice also has a big button that says 'pay now' and I see no confusion about that at all.
They do understand what that means - they need to pay for the item. It does not mean anything more.
The 'pay now' button is just there to take you direct to the payment page. Nobody reads that and thinks they have to pay immediately because they don't.
eBay does now state in the buyer help pages that buyers have 3 days to pay. I personally will still be messaging buyers first before opening NPB cases because I want to make sure they know they can't delay payment before making accusations. However I wouldn't blame a seller who opened one on day 4. Any earlier than that (without putting you want earlier payment in your listing or having had a buyer tell you they're not going to be paying) and the seller is definitely in the wrong and shouldn't be surprised when their buyers respond negatively.0 -
BIN is Buy it Now, so the name suggests you pay straight away. You can't logically say the same applies for auctions as you can't pay as soon as you bid even if you wanted to. You have to wait until the auction ends. Therefore it is 'buy now pay later'.
Where does an auction say 'buy now pay later'. When placing your bid you are not buying, you are bidding.
Or do you think you win when you bid? Bidding doesn't mean you have bought as you need to bid enough to win at the time of auction closing. So the win is made at auction end by the highest bidder.
When the listing is closed ebay will tell you if you have won. Now go back to my link, as you have WON, it tells you (like a BIN) that you need to pay.I'm not sure how you've found that, did you search for the unpaid item policy? I went to the help home page and clicked on the links I would logically click on if I was a buyer looking up how or when to pay.
As you need your hand holding, I will share.
Try the Customer Support tab and type BUYING in their help pages. Follow the links on the right, they are helpfully headed as "ebay buying tips and help".
Your insitance to keep dismissing the clear rules in black and white leaves me no option to let you squable with yourself. No one else seems to have an issue reading clear text.
I am out. Enjoy your one man battle to "promote fairness"!0 -
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The 'pay now' button is just there to take you direct to the payment page. Nobody reads that and thinks they have to pay immediately because they don't.
eBay does now state in the buyer help pages that buyers have 3 days to pay.
So, a pay now button that means pay later?
And even you found the pages giving the payment dates.
Yet you still don't think that is enough, as 'nobody reads' it.
I can't work out if you are contradicting yourself on purpose. :rotfl: But I am with the others, bored and tired of your inane argument.
Poor OP, i hope this has given them some light hearted entertainment.0 -
chancesare wrote: »Where does an auction say 'buy now pay later'. When placing your bid you are not buying, you are bidding.
Or do you think you win when you bid? Bidding doesn't mean you have bought as you need to bid enough to win at the time of auction closing. So the win is made at auction end by the highest bidder.
When the listing is closed ebay will tell you if you have won. Now go back to my link, as you have WON, it tells you (like a BIN) that you need to pay.
Basic common sense says you pay later. You physically cannot pay at the point of bidding. You have to pay later.As you need your hand holding, I will share.
Try the Customer Support tab and type BUYING in their help pages. Follow the links on the right, they are helpfully headed as "ebay buying tips and help".
Your insitance to keep dismissing the clear rules in black and white leaves me no option to let you squable with yourself. No one else seems to have an issue reading clear text.
I am out. Enjoy your one man battle to "promote fairness"!
If a buyer wants to find out specifically when to pay then I'm pretty sure they'd click links saying things like "how to pay" rather than generic "tips and help".
Have you read the link I posted, expaining how to get there, which tells buyers they actually have 3 days to pay? That is the clear rule on the matter and it is you who is dismissing it.theonlywayisup wrote: »So, a pay now button that means pay later?
And even you found the pages giving the payment dates.
Yet you still don't think that is enough, as 'nobody reads' it.
I can't work out if you are contradicting yourself on purpose. :rotfl: But I am with the others, bored and tired of your inane argument.
Poor OP, i hope this has given them some light hearted entertainment.
'Pay now' on a button is a label, not an instruction. It tells you nothing about when you need to pay, at most it's a suggestion, so no it doesn't say 'pay later' but it also doesn't say 'you must pay now'. There's something similar on the side bar right now saying "Fix your price now", must I click it?
As for "yet you still don't think that is enough, as 'nobody reads' it", you clearly aren't reading what I'm actually saying which probably explains your difficulty understanding. What I actually said was that now eBay actually states in the help pages that you have 3 days to pay I thought it would be reasonable to open a NPB case on day 4. Yes I said I personally like to allow for people who haven't read them but I also said I wouldn't blame a seller who didn't. I wouldn't say it was unfair to open one on day 4 now, but it clearly is if you open one any earlier (without telling the buyer you want payment sooner).
I'd hope the OP actually understands and is fair to their buyers in future, rather than whining about how unfair it is when their buyers return the same unfairness by negging and/or giving low stars. The fact you find it entertaining certainly explains a lot though, I wonder if it would be so funny if companies started behaving this way towards you as a consumer.0 -
I'd hope the OP actually understands and is fair to their buyers in future, rather than whining about how unfair it is when their buyers return the same unfairness by negging and/or giving low stars. The fact you find it entertaining certainly explains a lot though, I wonder if it would be so funny if companies started behaving this way towards you as a consumer.
*sigh*
I wasn't going to comment any further on this thread, because I thought by now, you would have cottoned on to the fact that you are in the minority. But clearly that is not the case. *sigh*
So you admit it's fair to open a case on day 4. Which I did. (it might even have been day 5).
After my buyer 'won' my item, they continued, for the next 4 or 5 days to win, pay for and leave feedback for other sellers. During this time they received 2 invoices from me, plus ebay ones, which they chose to ignore.
I open a case and they paid on day 2 of the case being opened.
The item was posted the next day. Couldn't do it any earlier because the buyer paid at 11.00pm at night.
Buyer receives item, is miffed about the case being opened because THEY chose to ignore all payment reminders. So they leave me low stars on purpose.
You tell me, where the fairness is there then!
It's total pettiness on the buyers part and anyone with an ounce of common sense can see that.
My stars are now in good order again, which hasn't taken long. But that's because I have had, and normally do get, decent buyers, who know what they are doing and actually pay for their items in a timely manner. In return their items are dispatched same day or next day, as described and with fair P&P.
And, amazingly, even buyers I've opened a case against receive exactly the same service. How very unfair of me!0 -
A minority of one presumably. Looks like stacface will carry on until everyone changes their view. Lets hope he isn't on a jury any time soon;)*sigh*
I wasn't going to comment any further on this thread, because I thought by now, you would have cottoned on to the fact that you are in the minority.
The buyer gets a payment deadline when the seller opens a dispute. No need for anything more.stacface wrote:I AM NOT SAYING BUYERS MAY BE UNAWARE THEY NEED TO PAY FOR AN ITEM. I AM SAYING THEY MAY BE UNAWARE OF THE PAYMENT DEADLINE.
All this seems to stem from some people believing that Ebay needs to have a different set of rules to every other sales avenue..0 -
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