Rang Ebay today.....

techspec

janb5 wrote: »

This is what it says:

Buyer requirements
Use buyer requirements to block certain buyers from bidding on or purchasing your items.




Block buyers who:

• Have received 2 unpaid item(s) recorded on their account within 12 month(s)
• Have a primary delivery address in countries that I don't post to
• Have 4 breach of policy report(s) within 6 month(s)
• Have a Feedback score equal to or lower than -1
• Have a Feedback score of 5 or lower and no credit card on file
• Have bid on or bought my items in the last 10 days and have met my limit of 10 who have a feedback score of 5 or lower

Change buyer requirements

So it is on there! That`s why I dont understand how he got through.

I don't understand how anyone could think 0 is equal or lower than -1.

Good schools in your area?

As we have said - you cannot block someone for having a feedback of ZERO!!!

You can draw a line under that.

StacFace

TAG wrote: »

I filed a NPB case. They won the item on 4th March, I filed a case on the 8th March, buyer paid 10th March (buyer had been leaving feedback for others between those dates BTW) I posted on the 11th, +feedback and stars left on the 13th March.

Ran reports and it's definitely that buyer. Left me 3* each for as described and dispatch and 1* each for comms and P&P.

They knew exactly what they were doing stars wise. Just enough to hit me but not so bad to get them all removed?

Just annoyed as they are malicious stars.

The item truly was as described and in excellent condition.

Dispatch was well within my 2 days. I state 2 days, but always post same day or next day at the latest.

Comms, they were treated no differently from any other buyer. Two invoices, plus the ones Paypal send. NPB case opened on day 4 or 5.

P&P - £1.50 (£1.10 cost and 40p packaging) same as always.

My overall stars are OK and the low ones have already recovered a bit. Even on low sales.

To me it sounds like they were annoyed at you opening a NPB case against them so soon and without contacting them properly first. How many days do you say you need payment within on your listings?

janb5 wrote: »

I completely agree with you but this guy`s name appeared in my restricted listings shown by Ebay as people who had tried to bid and couldnt do so( such as too many strikes etc) I`m sorry I wasnt very clear- my mistake. he still managed to bypass their embargos -not mine.

When buyers are blocked from bidding they are told the restriction from that list that is stopping them. Perhaps they attempted to bid and were prevented due to having feedback of less than 5 and no credit card, so then added their credit card and tried a second time, which would have been successful as that restriction would no longer apply.

TAG

StacFace wrote: »

To me it sounds like they were annoyed at you opening a NPB case against them so soon and without contacting them properly first. How many days do you say you need payment within on your listings?

I don't put a payment required within x amount of days in my listings.

I expect they were annoyed. But, if you buy something then pay for it. Don't continue to buy and leave feedback from/for other sellers and ignore two invoices plus reminder emails that ebay send.

As has been said many times before. You don't go into a supermarket, fill up your basket, get to the checkout and then say

'I want to buy this..... but not yet! So, I'll leave it here for as many days as I feel like. And, while I do that you can't sell it to anyone else. If I do eventually decide to buy it. I expect to jump to the front of the queue and be served immediately. But, if I change my mind and I don't want it anymore I won't bother letting you know.'

If there is a problem with paying, then it's up to the buyer to let the seller know.

Four days is ample time to pay. Ebay will soon, if they haven't already, enable sellers to open a case two days after an auction ends. However, I agree with others on this board and feel that that is a bit too soon.

I think that when a NPB case has been opened, the buyer should forfeit being able to leave any stars at all.

theonlywayisup

janb5 wrote: »

I completely agree with you but this guy`s name appeared in my restricted listings shown by Ebay as people who had tried to bid and couldnt do so( such as too many strikes etc) I`m sorry I wasnt very clear- my mistake. he still managed to bypass their embargos -not mine.

Bidders with too many strikes only appear as asterisks or part usernames in your list of people who have been prevented in buying. Other restictions such as country of main address will show the username.

Sorry Op for those who hijacked your thread.

StacFace

TAG wrote: »

I don't put a payment required within x amount of days in my listings.

I expect they were annoyed. But, if you buy something then pay for it. Don't continue to buy and leave feedback from/for other sellers and ignore two invoices plus reminder emails that ebay send.

As has been said many times before. You don't go into a supermarket, fill up your basket, get to the checkout and then say

'I want to buy this..... but not yet! So, I'll leave it here for as many days as I feel like. And, while I do that you can't sell it to anyone else. If I do eventually decide to buy it. I expect to jump to the front of the queue and be served immediately. But, if I change my mind and I don't want it anymore I won't bother letting you know.'

If there is a problem with paying, then it's up to the buyer to let the seller know.

Four days is ample time to pay. Ebay will soon, if they haven't already, enable sellers to open a case two days after an auction ends. However, I agree with others on this board and feel that that is a bit too soon.

I think that when a NPB case has been opened, the buyer should forfeit being able to leave any stars at all.

In that case I'm not surprised, I would have left you low stars too if I was that buyer (though only for comms as it's a comms issue).

If you buy something of course you pay for it but the issue here isn't that they didn't pay, it's that they didn't pay when you wanted them to. Without you telling them that you want the payment by a certain date how do you expect them to ensure they do so?

You can't compare eBay and a supermarket in that way as they operate in completely different ways. It is impossible for you to pay before winning an auction on eBay, you already say "I want to buy this, but not yet". Judging by the other things you say in that paragraph it seems you've had some bad experiences with previous buyers (or non-buyers as they didn't pay) and are now tarring everyone with the same brush. It's not fair on the genuine buyers who were just unaware of what you expected due to your own lack of clarity on the matter.

A few days' delay is hardly a "problem with paying". Before I got a credit card I used to transfer money from savings after winning and pay when it went through. This would take 3-5 days and I never even considered contacting the seller of every item I bought telling them this. It's only a few days and with a lot of listings saying "pay within 7 days" now I would have no trouble believing your buyer if (s)he said they thought this was the norm.

Four days is ample time to pay, but as I said in the second paragraph you can only expect them to pay within that time if you actually tell them you want the money by then. Just because eBay allows you to open a NPB case so soon it doesn't mean you should do so for every case. They also allow a buyer to leave negs before you've even sent the item to them but I'm sure you'd be annoyed if buyers were to do so.

I can see an argument for that last point but it'd be difficult to implement it fairly because in cases such as your's it wouldn't be fair to prevent the buyer leaving full feedback. Cases it would be fair in are ones where the seller has told the buyer (in listing or through eBay messages) exactly when they want payment by and the buyer has ignored it.

chancesare_2

StacFace wrote: »

In that case I'm not surprised, I would have left you low stars too if I was that buyer (though only for comms as it's a comms issue).
.

indeed, comms from the buyer to the seller apologising for buying something they cannot pay for.

StacFace

chancesare wrote: »

indeed, comms from the buyer to the seller apologising for buying something they cannot pay for.

Re-read the thread.

The buyer did pay for the item, they just didn't pay for it within the timeframe the seller would have liked.

You cannot expect someone to adhere to a timeframe if you don't tell them what the timeframe is. Buyers are not mindreaders.

TAG

StacFace wrote: »

In that case I'm not surprised, I would have left you low stars too if I was that buyer (though only for comms as it's a comms issue).

And you would now be on my blocked list as is the buyer in question.


If you buy something of course you pay for it but the issue here isn't that they didn't pay, it's that they didn't pay when you wanted them to. Without you telling them that you want the payment by a certain date how do you expect them to ensure they do so?

I would have thought that an invoice sent at the end of the auction, followed by another two days later, plus ebay emails, would indicate that payment was expected.

You can't compare eBay and a supermarket in that way as they operate in completely different ways. It is impossible for you to pay before winning an auction on eBay, you already say "I want to buy this, but not yet".

Ok, let's use a well known catalogue shop then. If I reserve something, they hold it until the end of the next business day. If I don't collect it, it goes back up for sale. Not left in limbo for days on end. I accept that ebay is different. But you can see the point I'm trying to make.

Judging by the other things you say in that paragraph it seems you've had some bad experiences with previous buyers (or non-buyers as they didn't pay) and are now tarring everyone with the same brush. It's not fair on the genuine buyers who were just unaware of what you expected due to your own lack of clarity on the matter.

No, I'm not tarring everyone with the same brush. I treated this buyer in exactly the same way as all my other buyers.

They won, they paid, eventually! I dispatched an as described, carefully packed item, with fair postage costs and well within the 2 working days time frame.

As for previous cases I have opened, 9 times out of 10 if payment hasn't been made by day 4 or 5, they never pay anyway.


A few days' delay is hardly a "problem with paying". Before I got a credit card I used to transfer money from savings after winning and pay when it went through. This would take 3-5 days and I never even considered contacting the seller of every item I bought telling them this. It's only a few days and with a lot of listings saying "pay within 7 days" now I would have no trouble believing your buyer if (s)he said they thought this was the norm.

I never said a few days delay is a problem with paying. I wait 4 or 5 before opening a case anyway. (which you agree with in your paragraph below.) Even then a buyer has a further 4 days to pay. So 8 days in total.

Four days is ample time to pay, but as I said in the second paragraph you can only expect them to pay within that time if you actually tell them you want the money by then. Just because eBay allows you to open a NPB case so soon it doesn't mean you should do so for every case.

They also allow a buyer to leave negs before you've even sent the item to them but I'm sure you'd be annoyed if buyers were to do so.

Actually, I would have preferred a neg.

But this would have made the buyer look silly and they knew that. Hence a one word positive feedback of 'Thanks' 2 x 3* for as described and dispatch. (It was dispatched within 12 hours of receiving payment) and 2 x 1* for comms and P&P. (And yet when this buyer sells something THEIR P&P mirrors mine.)

The buyer knew what they were doing. Plus having looked at their feedback they had also been winning/buying and paying for items AFTER they won mine! None of the other sellers they bought from had stipulated payment time frames for payment either.

I can see an argument for that last point but it'd be difficult to implement it fairly because in cases such as your's it wouldn't be fair to prevent the buyer leaving full feedback.
Cases it would be fair in are ones where the seller has told the buyer (in listing or through eBay messages) exactly when they want payment by and the buyer has ignored it.

I think we should just agree to disagree re your comments on the last paragraph.

The point of the thread was the unfairness of a NPB leaving spiteful stars and ebay won't do anything. Other than to advise you to break ebay policy and when you've done that they will look into it.

Yes, I have 2 x low stars. Hey ho that's life on ebay. They shouldn't pose a problem. As long as I don't have the pleasure of encountering anymore problematic/spiteful buyers in the nearer future.

StacFace

TAG wrote: »

The point of the thread was the unfairness of a NPB leaving spiteful stars and ebay won't do anything. Other than to advise you to break ebay policy and when you've done that they will look into it.

Yes, I have 2 x low stars. Hey ho that's life on ebay. They shouldn't pose a problem. As long as I don't have the pleasure of encountering anymore problematic/spiteful buyers in the nearer future.

I'm sure the catalogue shop informs customers when they reserve items that they will only be held for that length of time. If it's the one I'm thinking of they not only tell you at the point you reserve (equivalent to you putting it in your listing) but they also send a reminder the night before if you haven't yet collected it (equivalent to you sending an ebay message). This is exactly what I'm suggesting you do.

Invoices and automatic eBay messages do indicate payment is expected but they don't indicate WHEN. I'm not arguing about the fairness of your timeframes, I'm simply asking you to inform your buyers of them. Marking you down in other areas was unfair if there were no problems in those areas, but you have also been unfair by opening a NPB case against them when no clear deadline for payment was set.

Blocking buyers who leave honest feedback you don't want to hear isn't the answer and tbh is a bit childish (referring to if I had been the buyer and just left low stars for comms here). When you receive feedback you don't like you need to consider why, I've explained why here and provided a simple solution (informing the buyer of your expected payment timeframe).

marie-20

I'm sorry but I disagree.

I do not state in my listings the we require payment after X amount of days and I do not and will not contact the buyers to request payment nor should I have to!

eBay buyers receive numerous payment reminders from eBay i.e. you have bought this time, my invoice and then a payment reminder and if, after those 3 messages, they still can't be bothered to pay then so be it.

BTW I have a shop and have around 100 sales per day and I open a case after 6-7 days but I still wouldn't do what you suggest on my personal account.

Most buyers are aware of the 4 day NPB anyway and 9 times out of 10 the NPB's still don't pay once a case has been opened.

The buyer is expected to pay within a reasonable timeframe which eBay have decided is 4 days.