Topcashback Questions & Answers

TopCashBack_Company_Representative

Hi there,

@B_M, I can assure that we have not removed the reviews, as this merchant has switched programs, there have been no recent reviews added by members for transactions made whilst on this program.

@tosh124, I am sorry to hear this, when a transaction goes on to be declined by the merchant, we are not always provided with a reason why this is the case but this is why we have the claims system, it allows us to appeal any declined decision received. The claims process itself can be long-winded due to the channels that have to be followed, but we will always aim to get back to you with a positive resolution. If you have not already closed your account, I would be more than happy to take a look at this for you? You will be able to email me at mse@topcashback.co.uk with your claim details if you would like me to do this.

@Ella0213, please be assured that this is not a scam, I do apologise that both claims were declined by the merchant. Were you able to appeal these further via the claim at all? Are you able to get back to me with the declined reasons provided, I would be happy to explain these further for you? You can always contact me at mse@topcashback.co.uk if you would prefer to provide this information away from the forum.

@smithers1981, could you ask your wife to email me at mse@topcashback.co.uk? I would be happy to to take a look at her transaction for her and see what I can do to be of help

@sarahj1986, It can take up to 7 days for a transaction to track, but if this does not show for you once this time has passed, could you lodge a claim for an untracked transaction via the Customer Care section on your account? We can then look into getting this tracking in your account as expected.

Best wishes,
Samantha

B_M

TopCashBack_Company_Representative wrote: »

@B_M, I can assure that we have not removed the reviews, as this merchant has switched programs, there have been no recent reviews added by members for transactions made whilst on this program.

Where is my review then?
The one advising I received my money after going to the FOS?

rutterfan

Hello TCB, please help

I placed an order through TCB for Virgin Media in March this year, the installation has complete but my |TCB has not tracked although there is evidence on my TCB account of me having visited the retailer.

I have lodged this numerous times with TCB and am simply getting nowhere at all. Is there any chance that I will receive this cashback and where do I go from here?

Thanks in advance

John

TopCashBack_Company_Representative

Hi there,

@B_M, I can see if I can find out for you, could you let me know what the date was in which you left your review?

@rutterfan, I have received your email regarding this and will be sure to take a look for you and respond by the end of the day

Best wishes,
Samantha

BIGGERS

Placed two orders for sky one in april 21 and second on may 12th this year and still no cashback well over the 13 weeks stated and can you contact them trying to get a support ticket just goes round in circles. Thought they may be waiting to pay both claims together but there saying money from sky for april came in in august so wheres mine.

happycamper23

I had a transaction with Topcashback in May 2013 for Maria.com for £15 cashback - this retailer is not on TCB anymore - but it has still not been paid. It has been sitting as "confirmed" for about a year. I have been chasing this up for the last 6/7 months with TCB but keep just being told to be patient - there is only really so much patience a person can have after this length of time. The fact is it is now 16 months since the transaction took place - that really is quite shocking. Can you look into this?

B_M

@tcb Samantha. Yes have a look. But whoever removed the review may be the best person to ask.

@happycamper23, yes very shocking and no control whatsoever it would seem. Do tcb seriously not know of these delays?
The inbox is not being sorted.


I believe the tcb forum has been removed due to many instances like yours. But it's nice to see new posters here, which did seem inevitable!

Have a look at these 'polices' (don't laugh). ;-)
http://www.topcashback.co.uk/about?cat=FairPlay
http://www.topcashback.co.uk/about?cat=Mission

Equally quite shocking now.

TopCashBack_Company_Representative

Hi there,

@BIGGERS, I can confirm that we are still waiting for the cashback to be received for some transactions, but this is something that has been passed forward to the network to be looked into and hopefully, we can get the cashback expected to our members soon. Thank you for your continued patience with this.

@happycamper23, could you email me at mse@topcashback.co.uk? I would be more than happy to take a look into this for you and see if I can be of assistance.

@B_M, could you get back to me with the date that you left your review so that I can take a look into this for you?

Have a great weekend!

Best wishes,
Samantha

B_M

@tcb. Is it the actual date you want or the exact time also?
I'm not too sure if you are serious, but do you think I make a note of the date I leave reviews?
Again, ask the member of staff who removed the review, they will be your best option.
Regardless, do you think tcb would replace an honest review which was obviously negative and a warning to others? Maybe tcb, the merchant or both, don't like negative feedback?

Positive anyway, I have actually received payment from a financial merchant ahead of the stats and believe me, this rarely happens (in my experiences) with tcb.
So a fantastic cash back experience for a great product. Thank you.

I have another (last one) financial product purchase due within the next week. Will I get the double up?

hayday75

Still waiting on payment from the Gala bingo £50.50 cashback.
Will i ever get payment ?