Topcashback Questions & Answers

Grumpelstiltskin

I have just tried Firefox and I got in although it was slower than usual.

BartyBoy

I have tried Safari and Google Chrome on a Mac computer, still can't log in on both browsers… very frustrated!

TopCashBack_Company_Representative

Hi there,

@Hurri, I would be more than happy to take a look into this for you and see what I can do. Could you email me at mse@topcashback.co.uk with your transaction details so that I can do this?

@Nick_C, thank you for your post and I am glad to hear that we have been able to help you earn £1500 in cashback! If there is anything that we are able to do to be of assistance at all, we are always more than happy to help and you can contact us either via a support ticket, or I am happy to answer any questions that you may have on here

Have a great weekend,
Samantha

Hurri

Thanks Samantha, I've sent you an email.

Can't get all the precise details at the moment as the TCB website seems down for me, but I've given you the transaction date and my username via email.

Thanks again,

TopCashBack_Company_Representative

Hi there,

@adandem, as B_M has said, this will be because of the extra top-up you have earned from being a Plus Member and would be deducted if you opt to downgrade. If you do not wish to remain a Plus Member for a second year though, you will be able to view when this is due to roll over by going to your 'My Profile' section and selecting 'Membership Details' on the right hand side, then please feel free to contact us on a support ticket after this date and we would be happy to go through this with you.

@BartyBoy, @Grumpelstiltskin, @10_66, I do apologise for any inconvenience that has been caused, I can assure you that we are working hard to get this back up and running as expected for our members.

Have a great weekend!

Best wishes,
Samantha

flashbang

Hi,

I purchased a Direct Line Home insurance Policy on 1st November 2013 via the link on TCB which offered £42.00 cashback. I paid in full with a debit card, registered my purchase on the DL website as requested and the cashback has been showing as 'confirmed' for months on end.

I have met all the relevant parts of the T&C's including waiting 3 months to ensure all neccesary payments were made (despite the fact i paid in full). I have submitted two support tickets since March but just constantly get told to be patient. I can't believe that my wife has progressed through an entire pregnancy in the time i have waited for the cashback to be paid. The estimated time for it to be payable is 34 weeks, i have now been waiting 42 weeks.

I'm really annoyed with both TCB and Direct Line for such poor customer experience. Is there any hope of seeing this money?

steve1500

Hi


I did my first online shop with Asda in early May. £12 for £60 shop. It did not track!! Although it is showing within TCB. Was put on ice until June.


I have sent two nudges, but have heard nothing. Can you help, if so what do you need


Thanks

TopCashBack_Company_Representative

Hi there,

I hope that you all enjoyed the weekend.

@flashbang, I can assure you that we are working with the merchant via their network to get any of the outstanding amounts to our members as quickly as possible. Unfortunately in these instances, we are not able to provide set time frames for a resolution, but I hope that we are able to get the expected cashback to you soon. Your patience while we do this is greatly appreciated.

@steve1500, we do not respond to nudges as these are only there to indicate the areas that need attention, but if you could email me at mse@topcashback.co.uk, I would be happy to take a look into your claim for you and see what status this is at.

Best wishes,
Samantha

Hurri

Hi Samantha,

Thanks for all your help in resolving my issues.

Best regards,

B_M

@flashbang, this issue has been going on for many months and tcb still refuse to remove DL from the site. Tcb have even removed the reviews from DL!
The tcb forum is also down and there was a lot of help there in recovering the cash direct from the merchant.
Perhaps Samantha or another tcb member of staff can help you out and point you in the right direction to recovering your long awaited cash back? Or will tcb just tell you to wait and wait (a polite way of telling you to go away)?

@tcb, what is the situation with the forum maintenance? This is long past it becoming a joke!
Is it coming back 'soon' (as stated) or not? A truthful answer would be welcome.