Topcashback Questions & Answers

davideo1981

Thanks Phil mate 

rich_shot2003

Phil 
Stop fobbing davideo1981 off all the time as waiting for almost a year is not on.
i do not know the guy but with each post he puts trying to get hold off his cashback i am feeling more sorry for him.
so do the right thing and stop holding onto his money and just pay him and make his Christmas better for him.

TopCashBack_Company_Representative

Hey Everyone 

Hope you are all having a wonderous Wednesday

@davideo1981- we have now emailed you and If you need any further help please reply to that email and we can take a closer look to get this resolved for you. 

@rich_shot2003 I do understand that due to cashback taking longer than expected would cause frustration and I can assure you that we are doing everything possible to resolve issues when they arise. As each members cashback is individual sometimes it can be more complex to get resolutions but we will not stop until we have a resolution for a member. 

Best wishes 
Phil

davideo1981

Rich shot I owe you mate. Since you posted that comment Phil paid up. All you need is a bit a support from people like Rich and they pay up up lol. Rich if I see you in the pub  I owe you a pint 🍺. Happy crimbon Rich and thanks Phil even though it was a bit late.

mamabuddah

Any idea why the Boots exclusive offer of 4.25% advertised on 1st December wouldn’t track at that amount?

rich_shot2003

davideo1981 said:

Rich shot I owe you mate. Since you posted that comment Phil paid up. All you need is a bit a support from people like Rich and they pay up up lol. Rich if I see you in the pub  I owe you a pint 🍺. Happy crimbon Rich and thanks Phil even though it was a bit late.

Glad its all been sorted out and now you have your money.
Buy something nice for yourself for Christmas.

pdx123

mamabuddah said:

Any idea why the Boots exclusive offer of 4.25% advertised on 1st December wouldn’t track at that amount?

Same here, mine has tracked at a lower percentage. I started to raise a claim & it stated that Topcashback is aware of the problem. However it didn't state whether to continue with the claim or not. This needs clarification?

mamabuddah

pdx123 said:

mamabuddah said:

Any idea why the Boots exclusive offer of 4.25% advertised on 1st December wouldn’t track at that amount?

Same here, mine has tracked at a lower percentage. I started to raise a claim & it stated that Topcashback is aware of the problem. However it didn't state whether to continue with the claim or not. This needs clarification?

Agreed....hopefully Phil or Matt from TCB will appear and set the record straight...I’ve got screen grabs if they can’t find it on their system.

TopCashBack_Company_Representative

Hey Everyone 
Hope you are all having a thrilling Thursday

@davideo1981 - Just to be clear that we did resolve this after a case review as we do have systems in place which can include goodwill on a case by case basis. 

@pdx123 and @mamabuddah I would advise to allow these transactions to get to confirmed status and if the amount is still incorrect to please then lodge a claim as I can see that these transactions have not uplifted to the correct amount. I will raise this with the team also so it should be correct by the time the cashback is confirmed

Best wishes 

Phil 

KxMx

Is there a persistent problem with M&S e giftcard payouts? 

I had one a couple of years ago (correct on pdf, balance checker showed zero), one in July (same) and now when I've tried again (correct on pdf, balance checker shows £7 odd less).

I've had several that were correct but these mistakes just keep happening.

Thankfully after being embarrassed in store twice I always check the balance online before shopping, hence me seeing this latest issue. 

I've opened a support ticket to get the latest issue sorted, hoping for third time lucky on this M&S payment!