Topcashback Questions & Answers

mamabuddah

davideo1981 said:

I ordered  my first order through cashback (internet) and I cancelled and ordered my bigger TV on the phone

Think you’ll find no cash back then for a phone order, can I suggest you go onto the TCB site and read up on how to do things, you don’t appear to have grasped the concept...on another note, cashback is NOT guaranteed...another bit of the T&Cs you might have missed.

TopCashBack_Company_Representative

Hey Everyone 
Hope you are all well on is Tremendous Tuesday

@davideo1981- I have checked the terms and we do mention that purchases would need to be made solely online and we advise that any changes to the order could affect the cashback as we may not be seen as the referrer to your purchase, especially as you have mentioned the original order was cancelled over the phone to order a different product. 

If you do see a decline for the cashback on your account please lodge a missing cashback claim but please know that it is likelt we would be declined for this purchase as the original order is no longer active. 

Best wishes 

Phil 

Juzza12

davideo1981 said:

If I do not get my cashback I will leave freemans and send the tv back.  So its in their interest to pay up.

I'm confused as to why you think you would be eligle for cashback if you ordered by phone?
Or do you mean you ordered it online from your phone?

salsquiggle

I have been unable to access my account for months. An error comes up as soon as I request a validation email. Sending a blank email as advised on your FAQs has had no effect. Please help. My top cash back email address is sallymlea@aol.com. Thanks in anticipation Sally Lea

TopCashBack_Company_Representative

Hey Everyone 

Hope you are all well on this wonderful Wednesday

@salsquiggle- we have now emailed you to help get this resolved for you. it might be worth changing your post as your email address can be seen by the public on your post. 

Best wishes 

Phil 

Hannimal

I can't find an answer to this anywhere. If I swap my cashback to rewards to use at Sainsbury's or Tesco's, do I need to print a voucher out? I don't have a printer

keiran

Hannimal said:

I can't find an answer to this anywhere. If I swap my cashback to rewards to use at Sainsbury's or Tesco's, do I need to print a voucher out? I don't have a printer

You get a digital gift card, which you can show/scan  on your phone

Hannimal

Amazing, thanks Keiran

greenery

I ordered an electronic gift card from TopGiftcards through topcashback site yesterday. It tracked immediately but I got no email confirmation from TopGiftcards so can't get my card?  I have ordered many times before and always get the email immediately

apga

My daughter also ordered an e-gift card from TopGiftcards through the Topcashback site yesterday. It also tracked immediately and she did get the email confirmation from TopGiftcards and the email containing the details of how to get the e-gift card (a 'click through') BUT on 'clicking through' she was presented with a black screen stating 'Failed. Processing your gift code failed. Please contact your gift card provider'. She emailed hello@giftcloud.com with the details and they have replied back to say they are investigating. I don't think she has contacted Topcashback directly yet.