Topcashback Questions & Answers

POPPYOSCAR

Hi TCB
I made a purchase on Bank holiday mon for £67 with Pavers which tracked straightaway but the £2 bonus has not tracked.

This has happened to me a couple of times now.

I have screen shot of the activation confirmation.

TopCashBack_Company_Representative

Hey Everyone 
Hope you are all doing well

@POPPYOSCAR - Bonuses should show within an estimated seven days from when your transaction tracks. 
If you don't see a bonus after this time please drop email to mse@topcashback.co.uk and we can take a closer look 

Best wishes 

Phil

Penguin_

Morning!
Quick question, does the estimated payable mean from the date the transaction got confirmed or the date of the original transaction?

TopCashBack_Company_Representative

Hey Everyone 
Hope you are all having a Fab Friday

@Penguin_ The estimated payable date is from the time the transaction tracks but as it is an estimate it may vary and should only be seen as a rough guide. If you are having any concerns about cashback please reach out to our team via support ticket and we can take a closer look

Best wishes 

Phil 

Alisha2008

Hi, I have an account with top cashback and I have so money in there (can't remember how much, haven't checked in a while). I tried to log in but my password wasn't recognised. I clicked "forgotten password" but no email comes, and when I try to raise a support ticket the email bounces back... anyone knows what's going on? Have they gone bust??? I was planning to use them to book my next holiday with TUI.

TopCashBack_Company_Representative

Hey everyone 

Hope you are all having a terrific Tuesday
@Alisha2008 If you could please email mse@topcasback.co.uk and we can take a closer look to help get you back up and running 

Best wishes 

Phil 

POPPYOSCAR

TopCashBack_Company_Representative said:

Hey Everyone 
Hope you are all doing well

@POPPYOSCAR - Bonuses should show within an estimated seven days from when your transaction tracks. 
If you don't see a bonus after this time please drop email to mse@topcashback.co.uk and we can take a closer look 

Best wishes 

Phil

It is still not showing

I have emailed again together with a screenshot of  my activation of the bonus.

chico

Phil

Can you please advise me regarding a transaction on which I have made several enquiries within my TCB account.

I took a broadband contract in January 2020 as a new customer.

TCB tracked that purchase using the name of the TV side of that merchant, labelling it as "faster paying".

I asked TCB in April 2020 regarding the cashback because it was due, being "faster paying", but was told that the merchant only used the TV name against that transaction for its own reasons, the broadband side needed 6 months validation.

I therefore left it until August 2020, well after the 6 months validation period, before asking TCB why the transaction was still showing as pending rather than being progressed to confirmed, etc.

I was told on 10 August: "We are just waiting on update from the retailer and their network, we can't advise on when this will progress".

When I next logged into TCB on 7 September, I was surprised to find the transaction status had been changed to "declined by the retailer", without any reason from the retailer.

Also, despite the fact that I had been asking TCB regarding this cashback on several occasions from April 2020 up to August 2020, TCB did not email to inform me that the retailer had declined the cashback.

I tried to enter a cashback claim, but the system would not allow any claim to be submitted, with a message that included a possible reason "Was your click more than 100 days ago?"

Can you please let me know when the merchant declined the cashback and what reason the merchant gave, and advise me as to how to submit a claim for this cashback?

Thank you.

chico

chico said:

Phil

Can you please advise me regarding a transaction on which I have made several enquiries within my TCB account.

I took a broadband contract in January 2020 as a new customer.

TCB tracked that purchase using the name of the TV side of that merchant, labelling it as "faster paying".

I asked TCB in April 2020 regarding the cashback because it was due, being "faster paying", but was told that the merchant only used the TV name against that transaction for its own reasons, the broadband side needed 6 months validation.

I therefore left it until August 2020, well after the 6 months validation period, before asking TCB why the transaction was still showing as pending rather than being progressed to confirmed, etc.

I was told on 10 August: "We are just waiting on update from the retailer and their network, we can't advise on when this will progress".

When I next logged into TCB on 7 September, I was surprised to find the transaction status had been changed to "declined by the retailer", without any reason from the retailer.

Also, despite the fact that I had been asking TCB regarding this cashback on several occasions from April 2020 up to August 2020, TCB did not email to inform me that the retailer had declined the cashback.

I tried to enter a cashback claim, but the system would not allow any claim to be submitted, with a message that included a possible reason "Was your click more than 100 days ago?"

Can you please let me know when the merchant declined the cashback and what reason the merchant gave, and advise me as to how to submit a claim for this cashback?

Thank you.

Hi Phil,

Thank you for your swift action to lift the time limit for making a claim for the above cashback.

I have entered the claim information for submission to the merchant's network, and will await the merchant's decision.

Thanks again.

POPPYOSCAR

POPPYOSCAR said:

TopCashBack_Company_Representative said:

Hey Everyone 
Hope you are all doing well

@POPPYOSCAR - Bonuses should show within an estimated seven days from when your transaction tracks. 
If you don't see a bonus after this time please drop email to mse@topcashback.co.uk and we can take a closer look 

Best wishes 

Phil

It is still not showing

I have emailed again together with a screenshot of  my activation of the bonus.

Hi Phil TCB
Thank you for sorting out for me.

Much appreciated.