Topcashback Questions & Answers

TopCashBack_Company_Representative

Hey everyone,

@Steve1500 can you drop me an email to mse@topcashback.co.uk so I can check this out for you?  

Best wishes,
Matt

TheKingAndI

Can you help me with my log-in to TopCashBack? For some reason, my password isn't being recognised but when I click on the Forgotten Your Password link and enter my email address it says 'You seem to have entered an invalid email'. I've checked and the email is correct (as is the password). Thank you.

JustAnotherSaver

Hey.

What's the situation with my cashback with AA Savings? I have an ongoing dispute as the cashback was declined when i actually met the criteria. Claim is currently "waiting on retailer".

The account was opened 28th June.

My ticket was opened early August perhaps. I can scroll back as far as 5th August but it appears there must have been a message from me to you before that but i don't see it.

12th August i get a message saying "your missing claim has now been submitted".

I understand things can take a while but nearly 8 months now? Really? Nearly 10 month since the account was opened.

TopCashBack_Company_Representative

Hey Everyone, 
Hope you are all doing well.

@TheKingandI I am sorry to hear that you are having issues. Our team are aware that some members who are using a personal domain email address are having log in issues. They are working hard to resolve this but if you could please email mse@topcashback.co.uk we can take a closer look to see what we can do to help in the meantime

@Justanothersaver If a claim is at the status "waiting for retailer" it would mean that the claim is being reviewed further by the retailer's network. This can take time in some cases and would need to be completed for the team to be able to see the outcome before then being able to post the full resolution to your claim. I am sorry for any frustration caused but please bear with the team and the moment they know more they will post a message on your claim. 


Best wishes 

Phil

TheKingAndI

Hi Phil, you've emailed me separately about giving me access to my account using a different email address, which I've given you, so hopefully I'll be back on my account shortly. Thanks for your help.

TopCashBack_Company_Representative

Hey Everyone 

@TheKingAndI this issue should now be resolved but if you are still having issues please email us again and we can take a closer look

Best wishes 

Phil 

TheKingAndI

Thanks for your help, Phil. All up and running again 

mtbbuxton

Hi,  I sent a request via the Customer Service ticket system on 7th March and have yet to receive anything other than an automated reply.  The question relates to differing payout levels depending on the method chosen.  Any idea how much longer it might be before I hear from someone please?

TopCashBack_Company_Representative

Hey Everyone 

Hope you are all enjoying the weekend 

@Mtbbuxton If you have replied to that automated message the team should get back to you within an estimated 48 hours but if you are having urgent issues please drop us an email at mse@topcashback.co.uk and we can take a look at the specifics

Best wishes 
Phil  

mtbbuxton

TopCashBack_Company_Representative said:

Hey Everyone 

Hope you are all enjoying the weekend 

@Mtbbuxton If you have replied to that automated message the team should get back to you within an estimated 48 hours but if you are having urgent issues please drop us an email at mse@topcashback.co.uk and we can take a look at the specifics

Best wishes 
Phil  

Thanks for the info.  I didn't realise I had to reply to it - my fault for not reading it properly - so I've responded now :-)