Topcashback Questions & Answers

bobbiz22

TopCashBack_Company_Representative wrote: »

Hey everyone,

@ bobbiz22 – I can double check on the claim if you email across the details of it to mse@topcashback.co.uk I can’t promise I can provide much of an update but I’ll certainly look into it and see where we are at.

Best wishes,
Matt

Hi Matt, this has been sorted - however I now have an issue, I bought a ipad contract through 3, it's now payable...but payable at £0.00 when it should be £55.00 I did put a claim in a while back so not sure why it's stuck at £0.00 - I'll email you the details shortly. Thanks

TopCashBack_Company_Representative

Hey everyone,

@DUKE - this massively depends on when you complete the stay as they won’t progress until a few weeks after the stay has been completed.

@ bobbiz22 – We will get back to your email asap for you. However, if you were an existing customer of three this is likely why.

Best wishes,
Matt

washable

Hi i checked my topcashback this morning and there is an item showing which I do not recognise. I can not find anywhere to post on cashback site. Can you help.
Thanks

DUKE

TopCashBack_Company_Representative wrote: »

Hey everyone,

@DUKE - this massively depends on when you complete the stay as they won’t progress until a few weeks after the stay has been completed.

@ bobbiz22 – We will get back to your email asap for you. However, if you were an existing customer of three this is likely why.

Best wishes,
Matt

Matt, one trip was completed the beggining of May, that's almost 6 months ago?

TopCashBack_Company_Representative

Hey everyone,

@washable - if you email us at mse@topcashback.co.uk confirming the details of this we can investigate that for you.

@DUKE - Knowing this, it does sound like this retailer is taking quite a while to validate your purchase for that stay and I am really sorry that this is happening. We are limited in what we can do in these circumstances but I can assure you we will get this moving for you as soon as they have validated the purchase.

Best wishes,
Matt

steve_taylor_

Hello,

Another 2 months has passed and I still haven't received my cash back from .....

14th June 2017

After months of complaining I now get the same cut and paste, we're terribly sorry this is taking so long platitude.

What is actually being done about resolving this?

TopCashBack_Company_Representative wrote: »

Hey everyone,

@ steve_taylor_ - We appreciate when it’s proving difficult to get a reply from the network it’s not ideal and does mean a claim staying at a single status a long time and we are sorry for that.

Behind the scenes the claim will be going through various different processes to ensure this is resolved for you in hopefully a positive way.

@ pjran – When a member requests this change we allow the option but we don’t actively switch the member as this is your choice. If this step wasn’t taken it will continue but I can happily check on it for you if you lodge a support ticket or email me at mse@topcashback.co.uk

Many members are on classic membership and we are more than happy for them to be on this level if they think it’s the best level for them.

@ POPPYOSCAR – It should take seven days max from the transaction tracking.

Best wishes,
Matt

Justice13075

How long does it take to show on Topcashback. I took out 2 sim contracts with Plusnet each for £11 cashback 7 days ago. They are not showing anywhere on our account

TopCashBack_Company_Representative

Hey everyone,

@steve_taylor_ - First of all, I am sorry you feel you are getting similar responses but truth be told until we have an outcome for you, we can’t offer much in the way of an update which is why you will see us only be able to tell you a limited amount of info.

There are a range of ways our team chase the networks to ensure we get a response this ranges from calls, documents, emails and sometimes can be meetings too. We follow every route we can to get you an update and a response as this is what we want for you.

@Justice13075 – This can take seven days to track and as this hasn’t tracked you will need to lodge a claim for this I am afraid.

Best wishes,
Matt

fezster

Topcashback.

I have 2 unpaid cashbacks:

1. GoCompare energy - 28th Feb 2018. I've opened a support ticket and given full details of the purchase. It has been declined twice and is now waiting for the retailer. I'm not sure why this is being declined when I have an email from GoCompare confirming my switch?

2. Expedia - 9th Feb 2018. The holiday in question was completed in August, but the cashback has not been paid over 2 months later. How long do you expect this to take?

I will email you with my account details and the above.

Thanks.

TopCashBack_Company_Representative

Hey everyone,

@fezster - If you could email us we would pick this up and help you out as much as we can

Best wishes,
Matt