Topcashback Questions & Answers

*pinkie*

Hi TCB
I m still waiting 12 months later for cash back from Admiral for home insurance. Was enticed by the cash back to take out the policy otherwise would have renewed elsewhere. My cash back never tracked initially so had to submit a missing claim, but why is it taking so long?
Can I call admiral to chase?

Voyager2002

*pinkie* wrote: »

Hi TCB

Can I call admiral to chase?

Whenever I call a merchant to chase cashback, they have no idea what I am talking about.

Voyager2002

Is Quidco any better?


I have used TopCashBack for more than ten years, but they have now fallen below the minimum acceptable level.

TopCashBack_Company_Representative

Hey everyone,

@onejontwo – Glad we could get this sorted for you 😊

@Voyager2002 – Even when purchases do take a long time to progress due to validation periods they will still track within seven days. When a claim is lodged it generally takes 12-16 weeks

When it comes to cashback eligible the same decisions are made by the retailer no matter which cashback site you use and similarly the tracking network has the same tracking criteria.

@mountain-man – When this declined reason happens we can normally query this if you have a different order number to the one you have provided.

@mamabuddah – With more websites out there wanting to earn commission it’s arguably more important now to make sure you’re clearing cookies right before using our site and making sure your device is set up to give you the best chance of your cashback tracking successfully.
TopCashback will always record you using our links and this is different to the tracking network’s ability to track a purchase which is down to the connection of the cookie from our website to your purchase.

@*pinkie* - We would advise against speaking to the retailer direct as they will likely be unable to provide support about this.

However, I can look into it if you email me at mse@topcashback.co.uk

Best wishes,
Matt

bobbiz22

Hiya,

I submitted a claim in July to Coral Sportsbook, have sent several nudges since but have not heard anything back from anyone! Can you help please?

mamabuddah

bobbiz22 wrote: »

Hiya,

I submitted a claim in July to Coral Sportsbook, have sent several nudges since but have not heard anything back from anyone! Can you help please?

Nudges are a waste of time...TCB basically say that themselves...they are going from bad to worse...

bobbiz22

mamabuddah wrote: »

Nudges are a waste of time...TCB basically say that themselves...they are going from bad to worse...

I assumed that but it says if you post a message reply, it delays your claim whereas a nudge doesn't, so it seems like I can't win either way :rotfl:

mamabuddah

bobbiz22 wrote: »

I assumed that but it says if you post a message reply, it delays your claim whereas a nudge doesn't, so it seems like I can't win either way :rotfl:

Your best hope is that Matt on here takes up your case, but don’t expect miracles...

TopCashBack_Company_Representative

Hey everyone,

@ bobbiz22 – I can double check on the claim if you email across the details of it to mse@topcashback.co.uk I can’t promise I can provide much of an update but I’ll certainly look into it and see where we are at.

Best wishes,
Matt

DUKE

Hello TCB

Why does it take so long for ebookers to pay up? I've been waiting since February for one payment. I've had another on the go since August, & do not want to have to wait as long as the first. Both say estimated payable 12 weeks, this changed yesterday to 14 weeks. What is going on?