Topcashback Questions & Answers

joho

Why does Marks and Spencer ALWAYS track at the wrong sale amount?


I'm waiting on a payout from Hotel Du Vin from December 2017 - am I ever likely to get it?

November2

How do I upload my receipt for the chocolate £2.50 cashback offer? When I click upload the page just goes grey and blank. I'm using a laptop signed into the website and not a phone.

TopCashBack_Company_Representative

Hey everyone,

@Joho – This retailer tracks cashback less VAT and so I think this is why you believe it tracks things wrong.

If you can email me at mse@topcashback.co.uk I can check out your purchase and see if we can offer any insight into this.

@November2 – This can happen if the file is too big so it may be worth condensing the file.

Best wishes,
Matt

DMC1001

Forgive me if this is posted in the wrong place, but I would like some advice please. I am owed a total of £230 (plus £1) cash back through TOPCASHBACK. Firstly I want to point out that I know how to use the site, I purchased solely through TOPCASHBACK website link after getting the quotes through there and nowhere else. The first one was for PLUSNET back in March, cash back should have been £95. It didn't track, although I have screenshots, so I opened a non tracking claim and waited. Recently after chasing for several months, in brief, I've been told that the cash back will not be paid as it cannot be determined that TOPCASHBACK were involved in the transaction, this is not the case. I'm having the same issue with MORETHAN, owed £70 for buying insurance through TOPCASHBACK, however that did track, it showed I'd be paid £70 for the purchase and £1 for obtaining a quote in pending payments. I sat back and waited a few months then checked my account and that info had disappeared and I had to chase again, to finally be told my claim had been rejected, same reason as the rejection from PLUSNET. Strange thing is, the extra £1 that I was owed for the quote had been downgraded to 70p, then that too disappeared from the system. As that claim was rejected as well, I re-logged the same claim and I'm still waiting to hear back. So finally to the RAC, insurance purchased through them, £65 cash back, didn't track, so put in a manual claim, still pending for the last few months. I'm upset at this, £230 isn't a small amount of money. I cannot see how it is possible to just walk away from paying out, one problem possibly, three out of three purchases with problems, unlikely. QUIDCO have always paid without any issues, these three times are the first time I have used TOPCASHBACK and here I am, very unhappy, especially I feel I was enticed to buy these products through the TOPCASHBACK website given these wonderful cash back deals. So I've spent time trying to sort this out with TOPCASHBACK and I feel I'm being given the runaround, same thing repeated, no option to complain or get this sorted out, it stands as above, unresolved. Advice appreciated please. Thanks.

TopCashBack_Company_Representative

Hey everyone,

@DMC1001 - We will always award you the money if we're eligible for the commission. I feel it's best if you could email me at mse@topcashback.co.uk

That will allow me to fully look into your issues and see if we can help you further with these.

Best wishes,
Matt

DMC1001

Thanks for replying, I will email you shortly with the info.

misterg41

Can’t last? £100 cashback for home and contents . Renewal for me was £185. Found saga fixed C/b. My quote was £145 inc legal exp cover.net cost £45 . Tracked via Topcashback.

Browntoa

Tracked isn't "paid"

Never count on the cashback

https://www.topcashback.co.uk/saga-over-50s-home-insurance/

Justice13075

I have an outstanding case which is now showing as payment confirmed. I asked support when it will show as payable and I got the standard cut and paste reply saying

"Just to give you a brief update with regards to your claim, I can confirm we are still waiting for a response back from the retailer’s chosen agency in regards to an outcome for this".

Surely the fact it has gone from Pending to Confirmed shows that you must have had contact from the Merchants agency

Can you help, please

TopCashBack_Company_Representative

Hey everyone,

@ DMC1001 – Cheers, we’ll check it out and reply asap.

@ Justice13075 – Happy to double check on the purchase and the claim if you email me at mse@topcashback.co.uk

Best wishes,
Matt