Topcashback Questions & Answers

B_M

B_M wrote: »

There shouldn't really be a claim and your guys should have noticed the tracking at £0.00 note.
But, my ticket stated this-



So, basically, why was my claimed denied?

No surprise of yet another issue with a financial product on TCB and a one that initially tracks at £0.00. Two in a row here.
Azimo was uplifted to 1p so my HCG claim could be added, but never was. Now payable at 1p instead of the correct rate and this should actually be £26.25 (match Quidco @ £25 and add 5% Plus member top-up).
Support ticket in and I'll update ASAP. But no messing about, if not resolved by today, I'll be issuing a mis-selling complaint direct to Azimo tomorrow morning and requesting nominal compensation.

Sadly, highly predicted!

EDIT - to save time and save Azimo (and myself) extra work, I've submitted another HCG claim.
Please do as originally requested and simply match Quidco's rate and add the 5% top-up.
It can be difficult, but doesn't have to be! ;-)

TopCashBack_Company_Representative

Hey Everyone,

@Viv001 – I am very sorry to hear that your Nationwide transaction has been declined and they haven’t given us a specific outcome to provide you with. I can understand it would be very helpful to know the exact reason but unfortunately, it’s not always something the network can provide us with.

@B_M – Cheers for raising your concerns and I am pleased I could help explain it to you. I can see it does say typically added to all transactions but I will certainly see if we can get the page updated for you.

With Azimo, it sounds like this has been declined (and only gone payable at an amount because we originally made it 1p so you could lodge a HCG claim) Therefore, you will need to lodge a claim and only if this is approved will be able to match the rate.

Best wishes,
Matt

vernall

Hi

I am an existing Sky customer and went via topcashback to order fibre max broadband and talk which should of tracked at £80 but has only tracked at £20. I know this was only a few hours ago so should I wait to see if it corrects itself?
Same username as here

Thanks

bristolleedsfan

vernall wrote: »

Hi

I am an existing Sky customer and went via topcashback to order fibre max broadband and talk which should of tracked at £80 but has only tracked at £20. I know this was only a few hours ago so should I wait to see if it corrects itself?
Same username as here

Thanks

If it doesnt correct itself by the end of the day, if I were you I would put in a HCP claim against Quidco offering 80.00.

https://www.quidco.com/sky-digital-upgrades-tv-and-broadband/

https://www.topcashback.co.uk/blog/highest-cashback-guarantee/

Viv001

TopCashBack_Company_Representative wrote: »

Hey Everyone,

@Viv001 – I am very sorry to hear that your Nationwide transaction has been declined and they haven’t given us a specific outcome to provide you with. I can understand it would be very helpful to know the exact reason but unfortunately, it’s not always something the network can provide us with.

@B_M – Cheers for raising your concerns and I am pleased I could help explain it to you. I can see it does say typically added to all transactions but I will certainly see if we can get the page updated for you.

With Azimo, it sounds like this has been declined (and only gone payable at an amount because we originally made it 1p so you could lodge a HCG claim) Therefore, you will need to lodge a claim and only if this is approved will be able to match the rate.

Best wishes,
Matt

Dear Topcashback,


Please raise my complaint and advise who I can escalate this to.


Many thanks

B_M

TopCashBack_Company_Representative wrote: »

@B_M – Cheers for raising your concerns and I am pleased I could help explain it to you. I can see it does say typically added to all transactions but I will certainly see if we can get the page updated for you.

With Azimo, it sounds like this has been declined (and only gone payable at an amount because we originally made it 1p so you could lodge a HCG claim) Therefore, you will need to lodge a claim and only if this is approved will be able to match the rate.

Now, now Matt, you know me (or should by now) better than that.
I don't do claims for financials via cashback sites, I do mis-selling complaints direct.
100% success so far.

Regarding Plus membership - is this the way TCB are planning to go - same rate for all on many cashback amounts - and if so, Plus memberships won't be much good for anyone simply wanting cashback. See how it goes as you lot have my fiver this year.
Must be a waste of money for many though, if this is the way forward. You had to earn a minimum of £125 (paid cashback) to benefit anyway. Hard to evaluate a figure now to be honest.

I'm assuming, to make things clear and not to mislead, you will be changing this page too?

https://www.topcashback.co.uk/quidco

Probably many more pages to change too?
Let's see how long it takes to change and perhaps contact all Plus members to alert them of the changes. I'm sure many will be unaware they are paying a £5 fee now and NOT receiving the 5% top-up on many offers.

TopCashBack_Company_Representative

Hi everyone,

@vernall – Can you please email mse@topcashback.co.uk with your purchase date so I can take a look?

@ Viv001 – I am afraid we cannot escalate this any further as it’s been told to TopCashback we’re never getting the funds. That decision can’t be changed and so no matter who you speak to at TopCashback they will not be able to change that decision for you.

I am sorry if this is not the answer you were looking for but it’s not right for us to give you false expectations or misinformation.

@ B_M – Thank you for offering further feedback. We will bear all of your feedback on board. I will also take this opportunity to remind you that should you not think Plus Membership is not for you, you can, of course, switch to our classic account which doesn’t have as many perks.

That decisions is completely down to you and we’re happy whichever one you decide to choose. Plus Membership is there for members to profit from and if they don’t believe they will profit it would make sense for them to switch. I can see you have profited quite handsomely from Plus Membership in the best but if you don’t think you will based on us not offering cashback on a few transactions that is completely down to you.

Best wishes,
Matt

molerat

Halloween £2.50 bonus paid out today

Viv001

TopCashBack_Company_Representative wrote: »

Hi everyone,

@vernall – Can you please email [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL] with your purchase date so I can take a look?

@ Viv001 – I am afraid we cannot escalate this any further as it’s been told to TopCashback we’re never getting the funds. That decision can’t be changed and so no matter who you speak to at TopCashback they will not be able to change that decision for you.

I am sorry if this is not the answer you were looking for but it’s not right for us to give you false expectations or misinformation.

@ B_M – Thank you for offering further feedback. We will bear all of your feedback on board. I will also take this opportunity to remind you that should you not think Plus Membership is not for you, you can, of course, switch to our classic account which doesn’t have as many perks.

That decisions is completely down to you and we’re happy whichever one you decide to choose. Plus Membership is there for members to profit from and if they don’t believe they will profit it would make sense for them to switch. I can see you have profited quite handsomely from Plus Membership in the best but if you don’t think you will based on us not offering cashback on a few transactions that is completely down to you.

Best wishes,
Matt

Thanks for the looking into this topcashback. Was it just my cashback that was declined or was it all the Nationwide Home Insurances transactions from September 2016 to November 2017 that been declined all in one go, with the removal from the affiliate network?

Faully

Hello,
I was devastated to discover when trying to log into my account tonight that it had been closed. In a panic, when trying to log in both via the app and the website, I accidentally signed up with the email address that I had generated much cashback ready for withdrawal. Please can you investigate and give me some indication of whether this has happened before and if there is a chance for me to get my cashback returned.

Please let me know what information you require. I will be able to provide all details of the account and the successful cashback claims.

Thank you.