Topcashback Questions & Answers

anna42hmr

TopCashBack_Company_Representative wrote: »

Hey everyone,

@Bids4bargains – I can certainly help you if you drop me an email to mse@topcashback.co.uk . In our help section for logging in there is a contact form and also we have social media channels.

@anna42hmr – This time a year can be different for a lot of reasons - mostly the extended returns period a merchant.
Creating an estimate for you can only be possible if we have enough previous payout stats to go off. I am more than happy to take a look at your transactions if you drop me an email.

Best wishes,
Matt

Thank you for your reply, I have sent an email now with my user name and registered email address.

TopCashBack_Company_Representative

Thank anna42hmr,

We'll get back to you as soon as we can

Best wishes,
Matt

crashingout

Hi TCB rep.
I have quite a few confirmed but not yet payable from Travelsupermarket comparisons. My friends are having these paid within 3 weeks and on your site it says these are payable in 3 weeks yet I haven't had any paid since 28th september. It also says on your site that there has been a payment in december for comparisons in november.
Can you shed any light why mine are not becoming payable?
Many thanks

bobbyhibs

hello
I was wondering if i could get some advice in regards topcashback.

Its in regards the *confirmed* aspect.At the moment i have in and around £55 in this confirmed and around £45 of which has been confirmed for around 8 weeks.
Most of the *money* is from travel supermarket which says "Estimated Payable 3 weeks"

as i said i have had most of this from the start of october so in and around 8weeks.
Should i be worried? has anyone else had such long confirmed periods?
any advice?
thanks in advance

Geegee29

Hello

I am wondering if anyone can help me as I seem to be hitting a wall with TCB? I have been emailed to say my account has been suspended due to unauthorised access to my account. I have emailed TCB to reactivate my account but they replied a day later with the same regurgitated response. They have asked me some security questions which I answered straight away and I have had no reply. I appreciate they aim to answer within 1 working day but I don't feel this is good enough in urgent cases like this.

I had £170 in my account ready to cash in for vouchers. I moved them across into my voucher wallet and then the next day I was locked out before I could request my vouchers. I wrongly assumed they would be safe in there. We have just moved house and it was mine and my partners birthday in the same week so you can appreciate that the money would have helped greatly.

Can anyone help with this? It is starting to get frustrating and upsetting

November2

Hi, have just purchased £90 worth of goods from Sportsdirect but when I clicked the 'X' in the corner to shut down sportsdirect page and return to TCB I did not get the usual message on TCB saying my visit had been recorded. How do I check if it has tracked? There is no reason why tracking would fail.

Justice13075

I took out a over 50's plan with Confused on 13th September. 11 weeks later it is still showing £0.00 on my dashboard, can you help please

TopCashBack_Company_Representative

Hey everyone,

@Crashingout – ultimately this will mean the merchant has not yet paid for your transactions yet but have done so for your friend’s. This can be for many reasons as merchants pay us in batches and so while a lot of transactions will likely be paid not all of them always get paid for in one batch.

@ bobbyhibs – Confirmed means the merchant has validated but just not paid the cashback yet. This can take sometimes a bit longer than we would estimate but as soon as this happens we can get this to you

@ Geegee29 – I can assure you we will always treat members with an inability to log in as important. If you could drop me an email to mse@topcashback.co.uk I can take a look into this and I am sure it is something we can get sorted swiftly for you.

@ November2 – Please bear in mind sports direct only pay cashback to new customers. If the cashback doesn’t track within 7 days please be sure to lodge a claim.

@ Justice13075 – If this is pending still please do not worry, by the time it reaches confirmed you should see it at the correct amount.

Best wishes,
Matt

Geegee29

Thank you, I have emailed you and hope to hear something back from you soon. Kind regards

bones85

is there a topic on the new xmas treats giveaway?