Topcashback Questions & Answers

paul2louise

I have had trouble in the past trying to load and activate love2shop cards.
I have one ready to use. I get the credit selected and when i try to confirm it it says i have breached the security questions, please try again later.
How long do i have to wait. I am getting fed up with this. Tried a few times now, might just send it all via bacs and close my tcb account.

paul2louise

Still account is frozen. Would be helpful if it said account locked for 24hrs or forever. Have sent a support ticket but no joy yet.

TopCashBack_Company_Representative

Hey everyone,

@ Geegee29 – I have replied to you now

@ bones85 – Do you mind a topic on MSE or something else?

@ paul2louise – If you email us at mse@topcashback.co.uk I am sure we can get this sorted.

Best wishes,
Matt

bobbyhibs

hi
TopCashBack Company Representative- thank you for the quick reponse, sorry about my late response i kinda lsot my thread post !!
i understand, with regards my issue but my brother having used topcashback ( we have an account each) he has done some transactions with the companies i have used (and got cashback), and he has already got paid- he got paid within 3 weeks, whilst i am 8 weeks done the line.
anyhow enough of my moaning thanks for the response and merry xmas when it comes around !

TopCashBack_Company_Representative

Hey bobbyhibs,

I am glad we could help and can understand it's frustrating when you see other people's cashback progress quicker.

Thanks for your well wishes and hope you have a great christmas too

Best wishes,
Matt

BraveHeart

Hi Matt,

Thank you for your email dated 17 November 2017.

It is now over 16 weeks and still 'waiting for merchant' status - submitted to merchant on 1 August 2017.
May you escalate this with claims and provide an update.

I have emailed you.

Thanks

BraveHeart wrote: »

Hello TCB,

On 13 July 2017, Hotels.com was showing '20% 24 Hour Deal' on 'Booking without Hotels.com Rewards'.

As a result I made a couple of booking with Hotels.com on 13 July 2017, but cashback pending is lower than the rate advertised.

Surely this is a TCB error and not Hotels'com?

I have already lodged Missing Cashback Claims. Do I have to go through with this?

BraveHeart wrote: »

Hello TCB,

My two claims (see below) were submitted to the merchant on 1 August 2017.
Are you able to provide an update?

Regards

TopCashBack_Company_Representative

Hey BraveHeart,

Thanks for your email and I will reply back as soon as I can

Best wishes,
Matt

littlereddevil

I booked through IHG for a stay in january. It says cashback will be paid after the stay. on my account it states "claimed" ?? And 0.00

casjen

Topcash are not treating everybody equally concerning travel supermarket. I have been a member for many years and they stopped tracking on the 25 nov with only a couple of days since then Nothing has moved to payable at all £53 has been sitting there for ages in confirmed. My friend who has only been a member for a few months has all hers tracking every day and a constant stream of them moving to payable.


There are obviously flags being put against accounts.

Oakdene

casjen wrote: »

Topcash are not treating everybody equally concerning travel supermarket. I have been a member for many years and they stopped tracking on the 25 nov with only a couple of days since then Nothing has moved to payable at all £53 has been sitting there for ages in confirmed. My friend who has only been a member for a few months has all hers tracking every day and a constant stream of them moving to payable.


There are obviously flags being put against accounts.

I dont think there are, I've earnt £1980.27 over 2 years & haven't had any real issues...