Topcashback Questions & Answers

legendkiller2k8

Yay finally my good energy has moved to confirmed so hopefully not long now.
Talktalk still pending but as i mentioned via dm on twitter that will get declined anyway as i decided against going with them, will be interesting to see how my EE cashback progresses as got emailed go live date today.

legendkiller2k8

digital wrote: »

No, I am talking about accessing my home page on TCB from my laptop. Not any of the secure areas.

Ths is happening to me too.

molerat

digital wrote: »

Is anyone, like me, having to regularly log back in to TCB? Once upon a time I was able to stay logged in or, at worst, my browser would remember my username and password and I could log in by clicking in the username field.

Same here

TopCashBack_Company_Representative wrote: »

@ digital – Our site will ask you to log in to secure areas if you have saved passwords enabled or have clicked the ‘remember me’ option. This is to ensure your account security.

Best wishes,
Matt

digital wrote: »

No, I am talking about accessing my home page on TCB from my laptop. Not any of the secure areas.

This is the same problem that happened a while back and it was fixed but has obviously reverted back. I get sent to the log in / register screen where the register details are pre filled instead of the log in.

bristolleedsfan

B_M wrote: »

I hope you are still pursuing your compensation claim.

.

http://forums.moneysavingexpert.com/showpost.php?p=72137965&postcount=345

methodicallymad

Hi, I'm considering trying out one of the larger packages on Virgin because of the higher cashback rates however if I decide to downgrade later on does that impact my cashback? What are the cashback SLAs with Virgin?

Thanks

Oakdene

methodicallymad wrote: »

Hi, I'm considering trying out one of the larger packages on Virgin because of the higher cashback rates however if I decide to downgrade later on does that impact my cashback? What are the cashback SLAs with Virgin?

Thanks

No it wont. I did the same with Sky when I bought my TV package.

methodicallymad

Oakdene wrote: »

No it wont. I did the same with Sky when I bought my TV package.

That's surprising. So what's to stop people from just getting the top cashback then immediately downgrading?

TopCashBack_Company_Representative

Hey,

@digital , @legendkiller2k8, molerat – Many thanks for reporting this, I will ask our Tech Team to investigate this for you.

@steve1500 – I can confirm we were last paid fairly recently and some transactions have been validated today. We're also expecting a payment within the next couple of days.

@legendkiller2k8 – I am glad you have started to see some progress with your transaction now.

@methodicallymad – If you move from a Plus to Classic Member we will remove any bonus top ups you have earned if you switch mid year.

Many thanks,
Matt

cm7

methodicallymad wrote: »

Hi, I'm considering trying out one of the larger packages on Virgin because of the higher cashback rates however if I decide to downgrade later on does that impact my cashback? What are the cashback SLAs with Virgin?

Thanks

Check that you're allowed to downgrade first! I'd imagine you can't downgrade until you're out of contract.

methodicallymad

TopCashBack_Company_Representative wrote: »

Hey,

@methodicallymad – If you move from a Plus to Classic Member we will remove any bonus top ups you have earned if you switch mid year.

Many thanks,
Matt

What are bonus top ups?