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Topcashback Questions & Answers
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Hey jasonwatkins,
If you drop me an email to mse@topcashback.co.uk I will happily look into your claims and speak to the claims team about where we are at with them
Best wishes,
Matt“Official Company Representative
I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Send a nudge on the TCB site...
Did that ages ago.Hey jasonwatkins,
If you drop me an email to mse@topcashback.co.uk I will happily look into your claims and speak to the claims team about where we are at with them
Best wishes,
Matt
Will do, thankyou0 -
Hey jasonwatkins,
I do believe I have replied to your email now
Best wishes,
Matt“Official Company Representative
I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Latest missive from TCB:
>Hi there
Thanks for your message.
We have been working hard chasing up this merchant and their affiliate marketing network to get a resolution to many claims including yours. The merchant and their network are very aware of the delay to your claim and we are doing all we can to push them for a resolution.
We have made it clear to the network that many members, including you, have been waiting long periods of time for their cashback. Unfortunately at this time we do not have any updates but please be assured that your continued patience is very much appreciated and we will continue doing all we can to chase.
I do apologise if the delay has caused any inconvenience to you. As soon as we have any updates we will be in touch to let you know.
Kind regards
Colin<<
So how come you claim 99.95% satisfied? Clearly not the case given your statement above.Please let me and all the other unpaid customers know exactly what you are doing?If you're new. read The FAQ and Vauban's Guide
The alleged Ringleader.........0 -
Hi JPears,
I can only re-emphasise here: 'The merchant satisfied rating is based on the total number of successful transactions that have occurred since the star rating came into effect'
Best wishes,
Matt“Official Company Representative
I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
So Matt you are saying that for every 10,000 transactions 9,995 are successfully completed and only 5 are declined. Bovine excrement comes to mind0
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Hi Justice13075,
The information I quoted originated from our website to explain how this calculates. It does mean that 99.95% were successful transactions.
Best wishes,
Matt“Official Company Representative
I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Yorkshire_Pud wrote: »Well would you Adam and Eve it.
£105 Co-op Bank TCB became Payable today after 44 weeks, same day as the 29 weekers. Must be a spring clean before the sell off. Close the door on your way out.
Since 2015 I switched all my cashback purchases to Quidco who have also had problems with merchants but one way or another have always paid what was owed to me within 6 months. They have received thousands of pounds of my custom, some of which topcashback would have got as they would have paid out more but I just didn't trust them.
Such a shame really.0 -
Hi Thor,
I appreciate what you are saying, Argos have given us some very unique cashback rates that are not normally on other cashback sites and this unique opportunity has also come with it's unique challenges that have had to have been worked through. While this has only affected a small amount of the thousands upon thousands of transactions tracked through us we understand it's been a very frustrating wait for those members affected.
We do feel we are getting close now to resolving the longstanding claims with this merchant and we appreciate you bearing with us for just a little longer. Processes have been changed and we hope in the future if you have to claim you find the process a lot less timely as you have encountered with your specific transaction.
Best wishes,
Matt“Official Company Representative
I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Do not be seduced by the Topcashback offers for Co-op Insurance. I have been waiting over a year for a £60 cashback payment for Co-op car insurance.0
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