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Topcashback Questions & Answers

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  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,201 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hey jasonwatkins,

    If you drop me an email to mse@topcashback.co.uk I will happily look into your claims and speak to the claims team about where we are at with them :)

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Oakdene wrote: »
    Send a nudge on the TCB site...

    Did that ages ago.
    Hey jasonwatkins,

    If you drop me an email to mse@topcashback.co.uk I will happily look into your claims and speak to the claims team about where we are at with them :)

    Best wishes,
    Matt

    Will do, thankyou :)
  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,201 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hey jasonwatkins,

    I do believe I have replied to your email now :)

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Latest missive from TCB:

    >Hi there
    Thanks for your message.
    We have been working hard chasing up this merchant and their affiliate marketing network to get a resolution to many claims including yours. The merchant and their network are very aware of the delay to your claim and we are doing all we can to push them for a resolution.
    We have made it clear to the network that many members, including you, have been waiting long periods of time for their cashback. Unfortunately at this time we do not have any updates but please be assured that your continued patience is very much appreciated and we will continue doing all we can to chase.
    I do apologise if the delay has caused any inconvenience to you. As soon as we have any updates we will be in touch to let you know.
    Kind regards
    Colin<<
    So how come you claim 99.95% satisfied? Clearly not the case given your statement above.Please let me and all the other unpaid customers know exactly what you are doing?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,201 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hi JPears,

    I can only re-emphasise here: 'The merchant satisfied rating is based on the total number of successful transactions that have occurred since the star rating came into effect'

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Justice13075
    Justice13075 Posts: 2,008 Forumite
    Part of the Furniture 1,000 Posts
    edited 3 March 2017 at 9:23PM
    So Matt you are saying that for every 10,000 transactions 9,995 are successfully completed and only 5 are declined. Bovine excrement comes to mind
  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,201 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hi Justice13075,

    The information I quoted originated from our website to explain how this calculates. It does mean that 99.95% were successful transactions.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • thor
    thor Posts: 5,504 Forumite
    Part of the Furniture 1,000 Posts
    Well would you Adam and Eve it.

    £105 Co-op Bank TCB became Payable today after 44 weeks, same day as the 29 weekers. Must be a spring clean before the sell off. Close the door on your way out.
    I don't know if Yorkshire Pud's experience should have given me hope but given that I have been underpaid for a purchase made in June 2015(about 21 MONTHS ago!!!)from Argos and still no resolution despite having provided all the proof of evidence asked of me, I just despair. Topcashback still have Argos as a merchant while I am 20 quid or so down.
    Since 2015 I switched all my cashback purchases to Quidco who have also had problems with merchants but one way or another have always paid what was owed to me within 6 months. They have received thousands of pounds of my custom, some of which topcashback would have got as they would have paid out more but I just didn't trust them.
    Such a shame really.
  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,201 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hi Thor,

    I appreciate what you are saying, Argos have given us some very unique cashback rates that are not normally on other cashback sites and this unique opportunity has also come with it's unique challenges that have had to have been worked through. While this has only affected a small amount of the thousands upon thousands of transactions tracked through us we understand it's been a very frustrating wait for those members affected.

    We do feel we are getting close now to resolving the longstanding claims with this merchant and we appreciate you bearing with us for just a little longer. Processes have been changed and we hope in the future if you have to claim you find the process a lot less timely as you have encountered with your specific transaction.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Shackeng
    Shackeng Posts: 30 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Do not be seduced by the Topcashback offers for Co-op Insurance. I have been waiting over a year for a £60 cashback payment for Co-op car insurance.
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