Topcashback Questions & Answers

jasonwatkins

TopCashBack_Company_Representative wrote: »

Hi jasonwatkins,

Thanks for getting in touch.

I have looked into this and can see a handful from this time period have been paid.

Please could you kindly allow a further 4 weeks and we should have then received the next payment and hopefully this will include your cash back.

I hope that this helps and it is received soon. Have a lovely weekend!

Many thanks,
Sally

Thanks Sally. I suppose considering i'm in that mythical group where nothing bloody tracks, i should expect payments to take longer as well

TopCashBack_Company_Representative

Good morning guys,

@KxMx I'm really sorry to hear that you're being affected by the Let's Subscribe payment delay that we're currently experiencing. We are trying our absolute best to get this delay resolved and we're in contact with the merchant via their affiliate network regularly. We don't have a specific resolution date but we are sincerely hoping to have the cashback payment through soon now. We really do appreciate your patience so much and we're sorry for any frustration or inconvenience that this delay is causing you.

@hyndlegs I'm sorry to hear this! This is something that you'll have to keep chasing up with Play2win; I really hope your winnings are with you soon

@jasonwatkins I'm sorry you haven't had much luck so far. Fingers crossed your supercasino.com cashback will be with you soon.

Let me know if I can help with anything else.

Have a lovely day!

Jessica

Tigsteroonie

TCB Rep, please can you find out whether anybody has actually done something regarding my outstanding claim? It relates to a purchase in March 2012, I raised a missing payment ticket shortly thereafter and subsequently a support ticket about it in June 2012, the last correspondence from TCB was in January 2013 when they said they were still investigating. I have emailed you with further details.

TopCashBack_Company_Representative

Hello Tigsteroonie,

Thank you for your e-mail. I came across your Support Ticket earlier and I've updated you on there regarding your outstanding Missing Cashback claim, so I hope this is okay If you can kindly take a look at your ticket for me, that'd be great.

Thanks,

Jessica

hyndlegs

TopCashBack_Company_Representative wrote: »

@hyndlegs I'm sorry to hear this! This is something that you'll have to keep chasing up with Play2win; I really hope your winnings are with you soon

Thanks I will do, I am getting very concerned on two accounts. Firstly the one above that I cant get the money from them and now also they are now not on TCB and the transaction was confirmed at £36.75 which has now changed to £0.00. I do hope that this is not a sign that TCB have removed them as they are not playing as they should.

TopCashBack_Company_Representative

Hiya hyndlegs,

If your transaction has now moved to £0.00 we'd ask you to please lodge a Missing Cashback claim for it. Play2win are no longer offering cashback with us but they should still honour the cashback payments for transactions made when they were featured on TopCashback. I really hope this claim goes on to be successful for you!

Thanks,

Jessica

Tableman

I've put in cashback for the Almondy toblerone cake and the potatoes. The potatoes have been o'kd but not the cake.

Can't understand this, receipt clearly says Almondy and its the same one as in the picture I bought, we had it yesterday and it was delicious. I've still got the box if you want me to send you a picture!!

TopCashBack_Company_Representative

Hi Tableman,

I can have a look at this for you, but I would need to access your account. Can you email in to [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL]? If you can attach the photo there too that would be great.

Best wishes,
John

m1kjm

I would just like to add that I am another mug waiting for the Lets Subscribe offer. It was the first offer that I've done through TCB and on the basis of my experience I won't be bothering to do any more. It was supposed to take 9 weeks but it's now over 4 months and not all of them tracked. I have no desire to engage with the TCB rep, I would just like to warn others to think twice before parting with their hardearned cash with a view to claiming cashback through TCB because you don't know when or even if you might see it. I think they should change their name to Bottom Cash Back.

TopCashBack_Company_Representative

Hi m1kjm,

I'm sorry that this has put you off using the site. The delays we have with Let's Subscribe aren't representative of the majority of TopCashback transactions and this is an isolated incident.

We're working hard to get this resolved and you should have your cashback soon.

Many thanks,
John