Topcashback Questions & Answers

Croydon18

Hi TCB, I did a quick browse at the earlier posts but still wonder why a transaction wouldn't track even after following TCB notes. As a start , I cleared all the cookies, opened TCB and followed the link. Later, entered my details and completed the transactions. But still it wouldnt track. I raised a claim but received a reply saying it can take several months. Who on earth would like to take such a pain again when you did exactly what you were asked to and still doesnt work? I will wait for a response before disclosing more details. Thanks

B_M

TopCashBack_Company_Representative wrote: »

Good afternoon B_M,

I do hope the team can get everything resolved for you soon

SSE currently no longer offer cashback on broadband on cashback sites . They do change rates from time to time and this is all down to their discretion.

Best wishes,
Matt

Soon?
If they struggle again, just let me know and I'll do the work again.

SSE (broadband) will be back again with better offers.

mamabuddah

8 months now that TCB are waiting for an "uplift" in a payment from ARGOS for a transaction following their (TCB) guidelines and procedures, where they only paid a fraction of what was advertised.....

BIT OF A RIP OFF....

TopCashBack_Company_Representative

Hi everyone,

I hope you all had a lovely weekend.

@Croydon18 - Ultimately it's down to the cookies on your device at the time of purchasing. Clearing cookies and cache can massively help but there can be other pieces of software plotting cookies on your device, there could have been a tracking error, you may not have purchased an eligible transaction etc. As you can see there can still be reasons for untracked transactions happening. The best way for me to look at this is if you send me a message to mse@topcashback.co.uk. That way I'll be able to check out the tracking stats for the merchant for you.

@mamabuddah - I know you're already aware of this but I can only re-emphasise that this is being worked on. We are unable to bring you further news on this until they have paid the outstanding amount of cashback.

Best wishes,
Matt

mamabuddah

@matt....I think you need to take a serious look at the words "waiting on" and "working on"... and figuring out what they mean....do you really suggest that TCB have been "actively" working on this ripoff for me and others for over 8 months now?
For one....if you are ...you're not very good...and secondly, it's a poor use of TCB resources for little or no result...why not step up to the mark, admit you advertised something that you can't deliver on, make good the shortfall and then if you want, me and the rest of us that got stiffed on the ARGOS ripoff can leave and go elsewhere....that's what most reputable companies would do when their customers get seriously let down

g4fne

i have a Chromebook and i cant seem to get anything to track since ive started using it. I have removed Adblock completely and have also tried a fresh browser with no cookies etc

any ideas how i can get this fixed??

bristolleedsfan

Jul 25

@ArgosAffiliates "Still not resolved yet, TCB saying it hasnt been paid the full cashback that it advertised/promoted on behalf of argos"

Argos Affiliates

@ArgosAffiliates

Jul 26

"Thank you for letting me know about this & links. I have highlighted this to my colleagues who were looking into this issue"

TopCashBack_Company_Representative

Hi Everyone,

@mamabuddah - I am afraid what you have described is not the cashback process we are part of. We are not willing to subsidy any non payment of a merchant. A continuous move in this manner would seriously impact the rates available on our site. To clarify we don't work with the merchant directly, the cashback network as explained are those who have to not only work out why full payment isn't received but also work on obtaining the cashback. We do discuss issues like your own with them to ensure they are working on a resolution. The claims team and myself have done our best to not only keep you in the loop as we can but also would appreciate your co-operation and patience in this matter.

@g4fne - Could you make sure cookies are enabled? If nothing at all is tracking it would suggest there's some setting on your device that is not allowing tracking. Firewall, Anti Virus and web browser settings are good place to check out first for potential issues.

Best wishes,
Matt

mamabuddah

Firstly Matt instead of the usual platitudes why not address what I asked you?

to save you scrolling up the page:
@matt....I think you need to take a serious look at the words "waiting on" and "working on"... and figuring out what they mean....do you really suggest that TCB have been "actively" working on this ripoff for me and others for over 8 months now?
For one....if you are ...you're not very good...and secondly, it's a poor use of TCB resources for little or no result...why not step up to the mark, admit you advertised something that you can't deliver on

@matt .... "in discussions"...."8 months"...basically in the absence of you being able to say what you've discussed or done....nothing has been the result achieved so far....so 8 months of nothing....except me doing what TCB said on their offer, following their instructions, TCB confirming the transaction but paying me short, then even with all the proof you (TCB), advertised it, tracked it, confirmed it etc....you still don't have enough to convince your (un named) affiliate that something is not right and as a result of your(TCB's) ineptitude to convince them (or unwillingness to properly resolve it) you allow me and other customers to be stitched up...its only about £19....but its about the principles...which you (TCB) don't seem to have....so as far as I'm concerned, I bought off ARGOS through TCB and both have ripped me and others off.

bristolleedsfan

TopCashBack_Company_Representative wrote: »

Hi Everyone,

@mamabuddah - I am afraid what you have described is not the cashback process we are part of. We are not willing to subsidy any non payment of a merchant. A continuous move in this manner would seriously impact the rates available on our site.

Once upon a time - TCB did exactly the opposite -so what has changed bar TCB profits hitting new heights - am I being "unfair"to TCB

http://www.consumeractiongroup.co.uk/forum/showthread.php?354870-Topcashback-at-it-again&p=4331797&viewfull=1#post4331797 - Post no 17


Some of us remember the days when Clare posted on MSE and the words "fair play" were as common as night following day.

http://forums.moneysavingexpert.com/showpost.php?p=23608989&postcount=541



2013- To Me - Santander Transaction

17 Oct 2013 Hi,

We are making you a goodwill offer for £45.00 with respect to this Missing CashBack Claim, please click the [Accept Offer and close Claim] button to have this credited to you account - your claim will be closed in the process.

If you would like to dispute or reject this offer then please post a message.

Kind Regards,

TopCashBack Support


"Thanks for the offer, at the time of the offer I was and still am a Quidco member, I did the offer via TCB as I had so often over the years to support the smaller rival site, at the time Quidco were offering 55.00 which I had proved on TCB MSE thread and confirmed here, I will however now go ahead and close Santander account to avoid a 10th 2.00 monthly fee on approx. 9th November"



17 Oct 2013 Hi there,

Thanks for letting us know we can uplift this for you,

Best wishes


17 Oct 2013

Offer of £55.00 to settle this claim accepted. TopCashBack account has been credited.