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Topcashback Questions & Answers

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  • Kim_13
    Kim_13 Posts: 3,425 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    I have some cashback at the payable stage but when logging onto the desktop site to request a payout, it says that I have 0.00 and to upgrade to Plus to increase my withdrawal amount to the amount that is showing as payable!
  • MABLE
    MABLE Posts: 4,236 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Hi Everyone,

    I hope you had a lovely weekend.

    @MABLE - Don't worry that your friend used your account to click through and make the purchase as this is certainly allowed and as this is confirmed there is no reason to believe that this wont be paid in the coming weeks :)

    Sending you tears of joy.
  • steve1500
    steve1500 Posts: 1,460 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Is there something wrong with pay out facility. Trying to with draw & every option is saying zero
    Private Parking Tickets - Make sure you put your Subject Access Request in after 25th May 2018 - It's free & ask for everything, don't forget the DVLA :D
  • NoodleDoodleMan
    NoodleDoodleMan Posts: 4,261 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    Hello, new arrival.

    I signed up to TopCashBack and used it to book a holiday.

    Not clear on how I claim back my "refund" when it becomes available - do I have to nominate a bank account ?
  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,201 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hi Everyone,

    I hope you're having a nice day!

    @Kim_13 and @steve1500 - This is an issue we are working on. I am personally in regular correspondence with our Tech Team to ensure this is resolved as soon as physically possible.

    @NoodleDoodleMan - You can pay out your cashback either through Bank Account or another payout method. Once payable the money will stay in your account until you chose to pay it out :)

    I do hope this helps everyone.

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Topcashback becoming a waste of time. Alot of companies taking the p**s and denying cashback where a perfectly valid claim. About 40% of claims denied, despite following all the rules.
    Conclusion? DO NOT rely on or factor in the cashback in deterrmining if you have a good deal. Regard it as a possible bonus, if you are lucky.
    Biggest problems? Dishonest or imcompetent companies. No comeback or complaints mechanism.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Alsey88 wrote: »
    Hi TCP Rep,

    Hope to have more luck here, I am chasing up a claim of £75 for cashback for signing up with Nationwide Flex Plus account of which I signed up In December 2015.

    I logged a missing cashback claim in January and have been waiting ever since with pretty much the same reply back telling me to wait. It does not currently appear anywhere on my earnings but I have got in touch with Nationwide who sent me the below message.

    We validated your claim with TopCashback on 24th March, and it should be showing as pending on your account now. You may need to go into the Customer Care section to accept the payment though, as I have had to do this for a payment from them, even though it was offered at 100% of the claim - you sometimes still need to accept the "settlement" figure.

    If this is not showing, then please update your claim with TopCashback - as we did send them confirmation on 24th March.


    I have sent nudges and asked every few months but still have had zero luck with it now moving into the 7th month. Nationwide say this is confirmed so I really dont get what the hold up is.

    My username on the website is cashyback

    Would appreciate any additional information you could get for me in regards to this.

    Many Thanks,
    You probably need to start threatening Nationwide with the FCA for mis-selling. It took 9 months to get my £75 ....
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • steve1500
    steve1500 Posts: 1,460 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    edited 7 July 2016 at 2:41PM
    What have you done to the earnings page.

    It is probably what is causing the issue with the pay outs
    Private Parking Tickets - Make sure you put your Subject Access Request in after 25th May 2018 - It's free & ask for everything, don't forget the DVLA :D
  • moi
    moi Posts: 1,029 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Does anyone know if TCB have completely got rid of the grid 'merchant' view for the transactions, or if it's still accessible in some way?

    https://www.topcashback.co.uk/account/earnings/merchant

    That was so much clearer than the list 'date' view for a quick, simple overview.

    It seems very regressive to just have removed that grid, if that's the case, seeing as both styles were previously available so one could choose the preferred layout!

    :doh:
  • bristolleedsfan
    bristolleedsfan Posts: 12,645 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 7 July 2016 at 11:30AM
    JPears wrote: »
    Conclusion? DO NOT rely on or factor in the cashback in deterrmining if you have a good deal. Regard it as a possible bonus, if you are lucky.
    Biggest problems? Dishonest or imcompetent companies. No comeback or complaints mechanism.



    No, the conclusion should be, quoting others, makes no difference which cashback site is involved. ;)


    https://forums.moneysavingexpert.com/discussion/comment/70857107#Comment_70857107

    "Take online court action if they dont pay up, PM me if you need guidance with that" :T


    https://community.plus.net/t5/My-Account-Billing/Plusnet-Cashback-DECLINED-ADSL-Quidco/m-p/1347068#M22633


    "I pursed legal action against the respective companies as i was in no uncertain terms going to be robbed of a cashback that i was entitled to" :T

    https://community.plus.net/t5/My-Account-Billing/Quidco-Cashback-Declined-Whilst-Waiting-For-Service-To-Be/m-p/1347113#M22640
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