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Topcashback Questions & Answers

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  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,201 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Good afternoon everyone,

    @macma that's brilliant! Hopefully your transaction will track within the next few days but if it doesn't, this click record means you'll be able to lodge a Missing Cashback claim :)

    @steve1500 the year begins from the date you first have your Tesco Clubcard points from Top Cashback credited to your Clubcard account.

    @OMO we did experience a slight delay last week with Tesco points being applied to Clubcard accounts however I'd certainly expect you to have your points by now if they were requested 2 weeks ago. Please can you e-mail me at MSE@topcashback.co.uk so I can take a look into your account?

    I hope this helps. Have a lovely evening.

    Jessica
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • pawpurrs
    pawpurrs Posts: 3,910 Forumite
    1,000 Posts Combo Breaker
    I bought a direct line car insurance policy on saturday and its not tracking, i know it can take 7 days, but my experience is if it hasnt tracked by now its not going to, having endless oroblems with tcb, and none with quidco, so tempted to cancel policy and re do with quidco. It is showing in clicks.
    Pawpurrs x ;)
  • Own_My_Own
    Own_My_Own Posts: 6,098 Forumite
    Xmas Saver!
    Good afternoon everyone,

    @OMO we did experience a slight delay last week with Tesco points being applied to Clubcard accounts however I'd certainly expect you to have your points by now if they were requested 2 weeks ago. Please can you e-mail me at MSE@topcashback.co.uk so I can take a look into your account?

    I hope this helps. Have a lovely evening.

    Jessica

    They got added today ! Thanks anyway.
  • POPPYOSCAR
    POPPYOSCAR Posts: 14,902 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Hi POPPYOSCAR,

    Thanks for getting in touch.

    I have now created your a few more click records for the merchant Boots on 01.06.2013 so you can successfully lodge your missing cashback claims in the correct category.

    I hope that this helps and any other queries please contact us.

    Many thanks,
    Sally



    Thank you again.

    The cashback is now showing in my account.
  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,201 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hello everyone,

    I hope you're all well :) The sun is shining here today which is lovely!

    @pawpurrs it's fantastic that you have the click record as this means you can lodge a Missing Cashback claim if you need to. I'm sorry to hear you've been having lots of problems; would you like to e-mail me at MSE@topcashback.co.uk so I can take a look at your account and any problems you might have?

    @OMO and @POPPYOSCAR, I'm so happy to hear your issues have now been resolved. Brilliant :)

    If any one has any questions please let me know and I'll do my best to help.

    Have a good afternoon.

    Jessica
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • jasonwatkins
    jasonwatkins Posts: 2,443 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Another question for Jessica or Sally.

    I had a payment clear yesterday as payable (Yay!) and I was interested in how it would payout via paypal. I googled around and got the impression it was basically instant so I selected that option - it was for £10.10.

    Lo and behold, I did indeed get the confirmation email late last night that the payment had been made and that the money should be cleared in my account but as of 8:55am this morning, it's still not showing. The paypal email address is correct, so I was wondering if there's a problem ?

    Thanks :D
  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,201 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hi everyone,

    I hope you're okay.

    @jasonwatkins - PayPal payments should come through to your account very quickly once we've sent them out. It'll hopefully be showing in your PayPal account at some point today :) If by this time tomorrow it's not, please e-mail me at mse@topcashback.co.uk so I can check up on this for you.

    @Citation X (and to any other members who may have experienced this issue)...

    I'm sorry to hear you've experienced this; we've got a slight technical error whereby any top-ups over 1% that were earned before our two membership levels were introduced are reverting to 1% on pending/confirmed transactions. This is why your earnings have decreased and your top-ups have changed.

    This is now being investigated by our Technical Team and they're working to resolve it. Your patience whilst they do is greatly appreciated.

    I'm sorry if you've sent Support Tickets in where our reply hasn't quite grasped the issue; we're aware of it now and it's getting fixed as I speak :)

    Let me know if you have any further questions.

    Have a good day everyone.

    Jessica
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • jasonwatkins
    jasonwatkins Posts: 2,443 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    @jasonwatkins - PayPal payments should come through to your account very quickly once we've sent them out. It'll hopefully be showing in your PayPal account at some point today :) If by this time tomorrow it's not, please e-mail me at mse@topcashback.co.uk so I can check up on this for you.

    It arrived :)

    Actually, it arrived about 15 minutes after i'd left the bloody bank as well ! Thanks :)
  • sillygoose
    sillygoose Posts: 4,795 Forumite
    Part of the Furniture
    Dear Topcashback,

    Why are you spamming? I keep getting 'offers' emails despite the unsubscribed option being selected on my account? (always has been)

    Just got you offers email titled 'Exclusive £147 cashback on T-Mobile Business'

    If I click on the unsubscribe link within it, it just takes me to my profile - email preferences and clearly shows:

    Other emails:
    Occasionally we may send reminder, offer and other emails to help you save more money. You have clicked through from an email of this type


    is already UNSUBSCRIBED. This is not an ethical way to conduct business. I hope it will stop.

    Regards.
  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,201 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hi sillygoose,

    Thanks for getting in touch.

    Please could you kindly submit a support ticket and we will look into your email preferences here.

    https://www.topcashback.co.uk/help/54

    Many thanks,
    Sally
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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