Topcashback Questions & Answers

steve1500

I have paid a small deposit for a hire car. I did not go through TCB. If I now go through TCB to pay the balance can I get anything back?

TopCashBack_Company_Representative

Hi everyone,

I hope you're all having a lovely weekend!

@james985 John did pass on your thanks but I just wanted to say thank you for your kind words personally

@Botany have you resent your e-mail to MSE@topcashback.co.uk? I only ask because I've still not received anything.

@steve1500 this is a great question! Which merchant is this with? I'm inclined to say that you won't be eligible for the cashback however I am more than happy to double-check this for you. I suppose it's definitely worth you trying and then if the cashback does track and becomes payable, you've earned some bonus money

If any one has any more questions please do let me know.

Best wishes,

Jessica

steve1500

Argus Car Hire -

TopCashBack_Company_Representative

Hi steve1500,

Thanks for this! I'll get this confirmed with our Sales Team when they're in tomorrow and let you know once I have an answer.

Have a lovely day.

Also - Happy Father's Day to any dads that might be reading this today!

Best wishes,

Jessica

Botany

Hello Representative,

I have just re-sent the mail at the address you gave above. Now the e-mail subject reads "BOTANY".

I hope this works!

POPPYOSCAR

Hi TCB

Can you tell me how long it should take for clubcard points to be added onto your account once you have been advised that they have been paid?


Thank you.

TopCashBack_Company_Representative

Hello everyone,

I hope you're all well.

@Botany this e-mail still hasn't come through to MSE@topcashback.co.uk and I really don't know why! I've received other e-mails to this address so I know it's working. Can you please e-mail again (I'm so sorry for any inconvenience here) to contact@topcashback.co.uk with either Botany or FAO Jessica in the subject line? If you prefer, you can send a Support Ticket in (https://www.topcashback.co.uk/help/54) and mark that as FAO Jessica so I can pick it up.

@POPPYOSCAR Tesco Clubcard points will ordinarily be on your Tesco account within 48 hours of your TCB account showing that they've been paid, however we did have a slight issue last week with our points payments being sent out properly. I'm really sorry if you've been affected by this delay and for any inconvenience caused. We're working hard to get it resolved and it hopefully will be within the next 48 hours

Have a lovely afternoon and let me know if you have any further questions.

Jessica

pretzel

Hi I have already posted on here twice regarding missing cashback from Churchill Insurance for £50 from nearly a year ago!!!.

I was advised over a month ago that it was confirmed in my account as confirmed. I questioned why it was not payable a couple of weeks ago and was advised to give it a couple of weeks.

Just looked at my account today and it has went from confirmed to a £0...

I am getting really frustrated with this and can't understand the long delay or mix up.

Please advise?... My topcashback account is Craigalison

Thanks Alison

Botany

Jessica I'm at a loss, no idea what is wrong with these mails. I'm assuming there is a problem my end and so I've set up a 'for fun' gmail account for the occasion and I've just mailed you again using that one (pressed sent maybe 2 minutes ago).

Fingers crossed

TopCashBack_Company_Representative

Good afternoon everyone,

@Botany - I've got fantastic news, it's come through! I will be taking a look properly in a few minutes and will reply accordingly I'm glad we got there in the end!

@pretzel I'm really sorry to hear that you've experienced this. I've asked a member of our Claims Team to look into this for you as soon as they can and they'll post their update on your claim thread. I can appreciate your frustration here; the Claims Team do feel like this is something to be investigated so please be assured that they'll look into why this has happened and they'll try to resolve it as quickly as they can for you.

Have a nice evening everybody

Jessica