Topcashback Questions & Answers

james985

As I promised I will now give you an update. Jessica contacted me very quickly. It seems when I asked what happened to my cashback in January they left a message in my customer care section asking for my AA details so they could make a claim. I did not receive an email informing me I had had a response, so had no reason the check my TCB account. This is for 2 reasons.
1. This is my first and only purchase through TCB so I was not going to check my account until My diary told me to to 4 months later.
2. I assumed incorrectly that if anything changed in my account I would be prompted via an email.
So it's partly my fault and partly theirs.

I will update you in 3/4 months If I do actually get any cashback!

TopCashBack_Company_Representative

Hi guys,

I've been having a read through your posts from today.

@dank, POPPYOSCAR and Lynsey - please allow me to clarify a few things about our new Plus accounts.

The dedicated Customer Care team for Plus accounts will be a team who are specifically trained with specialist knowledge on our bespoke Plus promotions and features of the account. They'll have a keen knowledge of all the developments and news to do with Plus.

Please also be assured guys that we're proud to be the only cashback website offering faster paying merchants to both our Classic and Plus members!

I hope this helps make things a little clearer for you all, I can appreciate your curiosity and interest in our recent Top Cashback changes so please keep your questions coming

Have a great evening!

Jess

dank_2

TopCashBack_Company_Representative wrote: »

The dedicated Customer Care team for Plus accounts will be a team who are specifically trained with specialist knowledge on our bespoke Plus promotions and features of the account. They'll have a keen knowledge of all the developments and news to do with Plus

Specially trained? :rotfl:

And sorry, but this reads like corporate mumbo-jumbo to me.

The likelihood is that, based on what you've told us, members will receive the same standard of customer service regardless of whether they're paid members or not.

I'd also wager that the same people will deal with whatever enquires are thrown at them - Plus or not - and that such a dedicated team doesn't even exist and is fabricated in an attempt to make the new tier sound more enticing.

POPPYOSCAR

Hi TCB rep

I am having a problem with a transaction with Boots which has not tracked.

I have put in a claim but as the purchase fell into different categories
it has to be split.

I put in one claim for the toiletries but when I went back to put in another for the fragrance it said that a visit to that day could not be found!!

What do I do now please?

TopCashBack_Company_Representative

Good Morning Dank,

Thanks for coming back to us.

Please do be assured that we have a team who will be just dedicated to responding to the Plus members enquries. They will have a specialist knowledge on our bespoke Plus promotions and features the plus account as my colleague Jess has explained in the previous message.

Give the free trial ago if you wish see what you think and if you do not like it you can go back to the classic account.

Have a great day and any other queries please contact us.

Many thanks,
Sally

TopCashBack_Company_Representative

Hi POPPYOSCAR,

Thanks for getting in touch.

I have now created your a few more click records for the merchant Boots on 01.06.2013 so you can successfully lodge your missing cashback claims in the correct category.

I hope that this helps and any other queries please contact us.

Many thanks,
Sally

POPPYOSCAR

That was a super quick response!!

All done, thank you very much Sally.

jasonwatkins

For Jess or Sally,

If you have a chance, could you please have a look at my account to see if there are any red flags or anything on it?. I'm getting so sick of having to raise a support ticket for every single transaction I do.

I know I don't do many, so I'm wondering if this is why, but I even did one yesterday with a supposed faster paying retailer. I read that other people were reporting tracking within 10 minutes and even receiving payment within the week, but, as per usual, I'm still waiting for it to track.

My username is 592JasonW. Thanks

TopCashBack_Company_Representative

Good morning jasonwatkins,

Thanks for this message I'll take a look into your account now and I'll send you an e-mail with my findings!

Have a lovely morning in the meantime.

Jess

jasonwatkins

Just got it, thanks. I do all of the suggested things regarding clearing cookies, cache e.t.c.. for both TCB and the retailer's site that i'm using but it happens every single time.

Surely at least one should track without me having to raise a ticket for it?. Especially if it's a faster paying retailer with a 99.9% rating?. Also, i'm currently on the 3 month free trial of the new "Plus" subscription, so I would have thought that alone would have increased my chances of something tracking.