Topcashback Questions & Answers

mamabuddah

bristolleedsfan wrote: »

And please dont contact the merchant yourself to ascertain who did get your commission and/or the reason why your cashback was declined.

For a company dealing in financial transactions....all a bit shady...

mamabuddah

Saturday...busy online shopping day...10.39am TCB website down?

You can bet Quidco is working.

mamabuddah

and we're back...lol

ArsenalFC

minislim wrote: »

Bit of an update on my Talktalk cyber monday deal cashback.


Talktalk's reason? i had ''Not met terms and conditions''.

so i asked them to clarify which term or condition i hadn't met.

their response. Apparently i cancelled my order????

Now now....did TT actually said this to you?
Or this is the line you're being fed by TCB?

Littlebirdie

Hi,

My phone isnt able to update to the most recent iphone update. Is there another way i can take a picture of my reciept and get cashack? Thanks

TopCashBack_Company_Representative

Hi Guys,

I hope you are all doing well and enjoyed your weekend!

@skylinedude - Can you ensure with all devices that you clear cookies and cache before logging in to purchase? Cookies are what allows tracking to take place and if there are other cookies on your device this can lead to confusion and mix up in the tracking system.

@mamabuddah - The truth behind this is that we are not told the last referrer. The commission system has been going on for many years and it has no intentions to start being bias to any one referrer. If we challenged a legit reason it would seem as though we wanted the cashback network to work in our favour and no one else's - as I am sure you can understand this would be unfair.

We did have a blip on Saturday but our team were in the office and were helping members, as well as looking to get the site back and running asap.

@Littlebirdie - You certainly can! If you take a picture and put this on your laptop / desktop you can upload it via our desktop site

I do hope this helps everyone.

Best wishes,
Matt

bxboards

Hi

I did a electric switch via your Energy Helpline link and got this e-mail shortly after.

In my eyes, they seem to be detecting referrals and I wonder if the request for a customer to make contact is a way of wiggling out of paying as the switch can't be done wholly online? It seems fishy to me!




'[FONT=&quot]Dear xxx,

Your energy switch application - Switch Reference Number: E5xxxxxx

We have received an application requesting to switch your energy providers using our service.

We can see that the switch has been made through one of our affiliates and in these cases we sometimes run checks on switches to ensure they have been made by the customer and are genuine.

Please confirm that you would like to go ahead with your switch application by responding to this email or by calling our customer services team on 0800 634 3868.

Please note no further action will be taken with this switch and it will not be processed until confirmation has been received to go ahead with this switch.

Thank you

Sorry for any inconvenience this may cause.

Kind Regards

The Customer Services Team - energyhelpline.com[/FONT]

TopCashBack_Company_Representative

Hi bxboards,

This could just be down to an identity check and so shouldn't affect your cashback. If you are asked to edit your order in any way or create a new one this will likely affect your cashback and so please don't do this. If you have any issues with your transaction please let me know!

Best wishes,
Matt

Mouseyfriend

Since February we have had no emails received from TCB. We use virginmedia accounts and this causes problems trying to validate payments etc.

TCB stated -
"I am sorry you are experiencing problems we are investigating this and believe that this could be a problem with the Virgin Media group email providers which include Blue Yonder, NTL and Tesco email addresses. We believe this may because they have change internet service provider."

I don't want to do this as we moved from TalkTalk when they crashed. Is anyone else having a problem with this and what is TCB doing to resolve this.

Littlebirdie

Hey,

I bought a pizza through the website of Pappa Johns on Friday before I signed up for top cash back on Saturday. Can I still put this purchase through and how do I do it without having the app?

Thanks