Topcashback Questions & Answers

mamabuddah

TCB...can't find my "missing" cashback...but can email me 5 times in 10 minutes about the same offer.

"Free trousers with a suit + 21% cashback at Moss Bros"

TopCashBack_Company_Representative

Hi Everyone,

I hope you are all ok and enjoying the unseasonable weather we are having!

@agentk - I am very sorry you feel that way. As you may have noticed it's not TopCashback who approve / decline published deals as it is the publisher who does that. We will always challenge a decision if we can and would advise all members to check each offer's terms and conditions. With these newer offers each one is unique and so can have different terms.

@ArsenalFC - It is a shame you feel like that as it certainly is not true. We don't benefit from unhappy members and are not the kind of company to attract negative thoughts if they are preventable. If a snap and save transaction is declined this decision comes from the publisher and not us, if they decline it they will not be paying it.

To clarify we also do not have a 1 year cut off point and even if a members account goes dormant due to inactivity we will be happy to get the member their funds if they get in touch.

@mamabuddah - As I a sure you can appreciate I can't go into detail of how we chase up the cashback but what I will say is that we use a variety of different methods. It's important to note that it's the cashback network who invoices the merchant for the commission that we pass on to you as cashback and if an invoice isn't paid then they will have their own methods of chasing this up. However, what we do is ensure this is being done as we want to pay our members as quickly as possible.

In regards to your duplicate emails, we are aware of these and our tech team will work to reduce the chance of this happening in the future.

@steve1500 - There is not a cut off point like this unless otherwise stated. However, the publisher does have the right to remove an offer at any time (like other cashback rates on our site). We do submit these receipts as soon as possible but as we are not the publisher of the offer we have to work slightly different when it comes to approving cashback. With that being said, as long as different receipts are being used for the different apps there is no reason why a receipt will be declined.

I do hope this helps everyone.

Best wishes,
Matt

sillygoose

One for the TCB rep please...

It says on your More Than page

"With MORE TH>N insurance you can take care of all your insurance needs. Buy Car, Home and Pet insurance and earn cashback rewards"

But in the list of cashback's there is every type of insurance EXCEPT Car insurance..

Is there a cashback value for car insurance from this company currently?


Also there is a good offer on Admiral for Multi Car Insurance Policy, is there no cashback rate for a simple 'one car' policy on Admiral? I don't have multi cars!!!

Thanks

[Deleted User]

TopCashBack_Company_Representative wrote: »

@agentk - I am very sorry you feel that way. As you may have noticed it's not TopCashback who approve / decline published deals as it is the publisher who does that. We will always challenge a decision if we can and would advise all members to check each offer's terms and conditions. With these newer offers each one is unique and so can have different terms.

What is the time limit for resubmitting a receipt for snap & save where the first submission has been declined?

Why does TopCashback take one month to do what Quidco does in one day?

Quidco very fairly notifies customers by email if a receipt is declined. Why doesn't TopCashback treat its customers fairly and do the same?

mamabuddah

urbankoala wrote: »

What is the time limit for resubmitting a receipt for snap & save where the first submission has been declined?

Why does TopCashback take one month to do what Quidco does in one day?

Quidco very fairly notifies customers by email if a receipt is declined. Why doesn't TopCashback treat its customers fairly and do the same?

Be fair now URBANKOALA, surely reading this thread you must have realised it's not TopCashback's fault....It's always someone else to blame ;);)

TopCashBack_Company_Representative

Hi Guys,

I hope you are all looking forward to the bank holiday weekend! Hopefully we get a least a glimmer of Sun!

@sillygoose - The description you have copied is not cashback related, it is a general description of the merchant and what kind of services they offer. The description is not there to explain the kind of cashback rates available at any one time which will be why Car insurance is included there.

These descriptions and cashback rates available are all agreed with the merchant and therefore in the case of Admiral they have decided not to offer commission for single car policies at this time I am afraid.

@urbankoala - With published offers a member can not resubmit a receipt and this decision is not made by TopCashback. In regards to time frames I would like to clarify that it's not TopCashback who approve published offers, it is the publisher themselves and we will pass on the decision as soon as one is reached. If a publisher is the same for different sites and they are quicker elsewhere I can't explain why as we can not speak for them. What I can explain is that our terms and conditions for snap and save have remained the same during this period and the maximum time scale remains at 30 days.

With these published offers it's not possible for us to email the members affected once a transaction goes on to decline, this has always been the case for online transactions and so we would advise members to regularly check their account as a declined transaction is clearly shown on each members' account.

@mamabuddah - we are essentially the middle man or the messenger in a lot of cases as we are the ones earning cashback on your behalf. I understand why members get upset about unsuccessful cashback but the team here just want the best for our members and will help wherever they can they to challenge a decision and get the cashback progressing asap. You may not believe us when we say it's others who make the decisions but I am not too sure why we would upset members if this could be prevented.

I do hope this helps everyone.

Best wishes,
Matt

mamabuddah

@Matt
it's the lack of any transparency AT ALL in your dealings when members money "goes astray"...where did it go?, why was it declined? why do TCB still deny they are not culpable when THEY advertise a product, members avail of that product (correctly) then TCB, who advertised the product absolve themselves of any need to make sure that payment is made...
"oh...the affiliate didn't pay"....well in the absence of knowing who the affiliate is....so members can take it further...members can be left with only one conclusion

TopCashback advertise a deal, member goes for that deal, TopCashback do not pay out...but in fact pay an amount different to what they advertised....they say it's not their problem, they're doing all they can (which they won't tell you what they're doing anyway...or how they're trying to sort it....must be an awful lot of people not getting paid that they haven't time to chase things up properly)

or...and here's the biggie.... ARGOS are not paying out on their dealings when you go through TopCashback....

again, in the absence of ANY proof at all about "affiliates"...who they are and why they are not paying (even for a confirmed transaction) if TopCashback are not to blame...

ARGOS must be ripping off their customers...plain and simple...

and finally Matt, as regards challenging a decision (over 5 months from transaction) what exactly are your affiliates saying as regards a confirmed transaction that has been paid at the wrong rate (as per the agreement with Argos)?

Either the transaction took place or it didn't (in my case it did) so why does it take this length of time to get an answer?

Will we ever see a straight answer from the TCB apologist? or will I suddenly lose all in my account and be banned from TCB?

[Deleted User]

TopCashBack_Company_Representative wrote: »

@urbankoala - With published offers a member can not resubmit a receipt and this decision is not made by TopCashback. In regards to time frames I would like to clarify that it's not TopCashback who approve published offers, it is the publisher themselves and we will pass on the decision as soon as one is reached. If a publisher is the same for different sites and they are quicker elsewhere I can't explain why as we can not speak for them. What I can explain is that our terms and conditions for snap and save have remained the same during this period and the maximum time scale remains at 30 days.

With these published offers it's not possible for us to email the members affected once a transaction goes on to decline, this has always been the case for online transactions and so we would advise members to regularly check their account as a declined transaction is clearly shown on each members' account.

@mamabuddah - we are essentially the middle man or the messenger in a lot of cases as we are the ones earning cashback on your behalf. I understand why members get upset about unsuccessful cashback but the team here just want the best for our members and will help wherever they can they to challenge a decision and get the cashback progressing asap. You may not believe us when we say it's others who make the decisions but I am not too sure why we would upset members if this could be prevented.

I do hope this helps everyone.

Best wishes,
Matt

Hello there Matt

"With published offers a member can not resubmit a receipt and this decision is not made by TopCashback."

Checkoutsmart have said that they would like the receipt to be resubmitted. You have said here that your firm doesn't make the decision. So who does? Who is lying here? You or checkoutsmart?

"If a publisher is the same for different sites and they are quicker elsewhere I can't explain why as we can not speak for them."

Checkoutsmart have told me that they process your receipts within a few days. It is YOUR company that delays matters for up to 30 days. YOU cause the delay, don't blame checkoutsmart for YOUR company's actions.

Checkoutsmart also said they don't have a limited timescale for when a receipt should be resubmitted. Please explain yourself Matt as you've supplied an entirely difference scenario.

"With these published offers it's not possible for us to email the members affected once a transaction goes on to decline"

Quidco and imutual can and do email customers, so why are you refusing to treat customers fairly? You have no issues sending daily emails for promotional purposes. The FCA demands that regulated firms (of which you are one) treats customers fairly.

Do you now admit that your company is in fact stealing the cashback that is sent to you by checkoutsmart?

sillygoose

Interesting.. been playing with insurance quote for a while as its renewal time.

In the end the best deal was via a well known comparison site as although all the details transferred onto the insurer were identical, it still quoted cheaper than via both the big cashback sites even with cashback taken into account (assuming the insurers paid up! many have terrible feedback for declining).

My usual strategy in the past has been to run quotes on the comparison sites and then take out the actual policy via a cashback site instead, which used to work out well as long as you picked a reliable payer. not this time.

Comparison sites fighting back? added advantage that the discount was ensured at payment time, with cashback its never guaranteed to turn up.

B_M

My issue (Hotelopia) is now fast becoming a joke and not a funny joke!
Approaching 5 months now for a TCB 'exclusive' promotion which so far has paid 50% of what was promoted and that's due to myself raising a complaint with Hotelopia!
TCB have repeatedly refused to escalate my complaint to a higher level, despite repeated requests!
TCB refuse also to implement their 'fair play policy' and won't allow their 'highest cashback guarantee' against Quidco. TCB were offering 10% (plus top-up), but have only paid 5% (plus top-up). Quidco were offering 9%, but TCB refused the higher claim due to TCB actually promoting a higher rate! Promoted yes, paid NO.
A final attempt to raise this issue as a complaint and if not resolved by the weekend, I'll be taking action to recover this money along with costs and compensation.
I was informed last week that my payment would move to payable within the next few days, but obviously it hasn't and has only added 'more fuel to the fire.
Totally disgusted!