Topcashback Questions & Answers

Oakdene

I must say I have never had an issue with TCB & over the last 14 months have earnt over £1300 which only £305 still to be paid, & they are for recent transactions

TopCashBack_Company_Representative

Hi everyone,

I hope you are looking forward to the weekend! I hear it's going to be hot hot hot and so plenty of chances for a BBQ!

@CHRISSYG - While on the face of it it may seem like we can't do anything behind the scenes we are always working on cashback whether this be unpaid or a unsuccessful transaction that is being claimed for. I will also review the estimate for this merchant for you.

@rob_s0 - If you send me across the details and the receipt to mse@topcashback.co.uk I will see what I can do. I can't guarantee this will be successful but I will try my best to help you.

@mamabuddah - Your issue is very different to the won Rob has raised. Your issue is that Argos hasn't paid us the outstanding funds. You may be interested to know cashback sites work very similarly to each other and so moving cashback site wont mean that you avoid situations that are part of the cashback system.

@Oakdene - I am really glad that you have had a great experience with us and have decided to share this. Sometimes when things go well some members don't share this with others and so I am delighted that you took the time out of your day to write your lovely comments.

I do hope this helps everyone.

Best wishes,
Matt

surfsister

useful comments Matt I've had many successful cash-backs with TC just the Co-Op which is a pain - the bank offer takes months to payout - if it ever will!!

jadex

Snap & Save gone downhill for me.
I can now call it Snap & Pray as they decline receipts left, right and center.
It is so now unreliable that I cannot see where is the "save" part.
OKish if I buy something I would otherwise - not on when I buy something new to try it (as bought 2 Amstels which I didn't like, both receipts declined - one from website upload, another one from mobile app upload).
Pita, really. Shopitize ask for resubmitting and also they can investigate manually, TCB S&S just decline.....
Not a saving really then....

apga

I've just had Bernard Matthews sliced chicken breast 140g receipt declined. The receipt is very clear but it doesn't have the word 'sliced' on it. I purchased it from Sainsbury's - and that is one of the two valid retailers. I still have the empty packaging - if you think they would like that scanned too. I have sent TCB a 'support ticket' but on reading here am not holding out much hope of a response.
Any advice?

mamabuddah

apga wrote: »

I have sent TCB a 'support ticket' but on reading here am not holding out much hope of a response.
Any advice?

doesn't sound too "bootiful", but you've done the right thing posting on the thread...maybe TCB will sort it, but in recent months they've gone downhill....spent too much time running competitions getting people to find things by clicking round their website, then not keeping members up to date with prize allocations etc (other threads on MSE) looks like they've taken their eye off the ball when it comes to customer service and liasing with other staff e.g.

I was moaning that when you use "tickets" and "nudges" you get cut and paste replies, Matt said he would get onto CS for me....guess what? they then gave me a stock cut and paste reply.

Rumour has it you get more of a response on Twitter or Facebook, which basically means, the more publically visible your complaint is, the more they might address the problem.

As Matt said to me in a previous post
"Your issue is that Argos hasn't paid us the outstanding funds."

leaves me no alternative than to say, "for the last 5 months ARGOS have been ripping me off via TOPCASHBACK" and there's no real effort or want, to get it resolved.

The good thing is though, search engines love MSE so when you complain about ARGOS or TopCashback being useless at customer service...it comes near the top of search results.:T

TopCashBack_Company_Representative

Hi Everyone,

I hope you are all ok and are enjoying the pre-summer sun!

@surfsister - I am glad on the whole everything goes through swimmingly for you. I do also hope your transaction with Co-op is resolved soon!

@jadex - I am really sorry to hear this Jade. I understand what you mean with re-submission but this is just something we are not allowed to do with the published offers. However, we can normally query existing receipts that are in the system and if you can send me an email to mse@topcashback.co.uk I will be happy to look into your submissions to see if these can be queried.

@apga - If you can also drop me an email to mse@topcashback.co.uk I will be happy to investigate the declined reason and see if it's possible for us to query this.

@mamabuddah - Whether on social media, a forum or a support ticket our staff all have our members in their mind and will all do what they can to get you the cashback.

In regards to copy and paste responses, sometimes there is only so much our team can say in different words when the outcome is inevitably the same. I can assure your the team leaders of the different departments do monitor quality of responses to ensure our members are provided with the best answer to meet their question.

Different competitions, games and other initiatives does not affect the quality of our service barbecue they are arranged through different departments. At the forefront of our business is awarding cashback to our members and our teams word extremely hard to get this to our members as soon as possible. I am sorry in your case it's taking longer than expected but this does not mean our team is not working hard to get it.

I do hope this helps everyone.

Best wishes,
Matt

steve1500

Re Snap & Save - Says it all


"We just wanted to get in touch to thank you for your patience whilst waiting for a response to your enquiry. We are experiencing high volumes for snap and save at the moment but I can assure you that a member of the team will be in touch as soon as they can to help. "


If you are slow at submitting the receipts then no wonder you get this reply when you submit the support ticket


have had a look into this for you and can see that the Checkout Smart network has declined this submission due to the following reason **- No remaining claims.



Perhaps it would be simpler for you just to sack the Checkout Smart, because it appears to be doing you absolutely no favours

jadex

steve1500 wrote:

Perhaps it would be simpler for you just to sack the Checkout Smart, because it appears to be doing you absolutely no favours

but then for the years gone I have never ever experienced any problems with CheckoutSmart itself; they may be sometimes slow to award cashback but they always eventually credit it; on one occasion they contacted me to resubmit receipt cos name of the retailer was omitted (my fault).
Don't know why TCB app turns camera into black&white mode and looks to me like zooming out - maybe that's the culprit (but then sent claims for 2 Amstels using 2 different method: app and website upload and both are declined...)

TopCashBack_Company_Representative

Hi everyone,

I hope you all had a good start to the week!

@steve1500 - Thanks for your suggestion. As with any new and existing feature of TopCashback these are always reviewed and your feedback is very much appreciated

@jadex - The black and white images are there to reduce the data required for the images. In most cases the receipt isn't declined due to an issue with the receipt but rather a concern that the same offer has been redeemed on another publisher.

I do hope this helps you both.

Best wishes,
Matt