Topcashback Questions & Answers

mamabuddah

@matt and @jadex

"In most cases the receipt isn't declined due to an issue with the receipt but rather a concern that the same offer has been redeemed on another publisher"

Is this the same as another network or affiliate claiming you went through them...?

jadex

mamabuddah wrote: »

@matt and @jadex

"In most cases the receipt isn't declined due to an issue with the receipt but rather a concern that the same offer has been redeemed on another publisher"

Is this the same as another network or affiliate claiming you went through them...?

definitely NOT the case in my case:
if I would have wanted to claim offer twice then I would have purchased 2 products on separate receipts and submitted receipt 1 to TCB S&S and receipt 2 to CheckoutSmart (or Quidco's ClickSnap)

anyway, as I said previously, TCB Customer Service replied to me that receipt for the first run of Amstel offer was illegible (it was blurry, I admit, but with the little dose of willingness, there was LAGER £1.50 line possible to read on it), so allegations about sending the same receipt to two networks are unfounded...

whatever, I am resting now my case, won't fight for pennies (well 300p...) as it is not worth my time

TopCashBack_Company_Representative

Hey guys,

Hope everyone is having a good day, today.

@mamabuddah - It is a very similar situation to last referrers. As we are now a publisher of Check Out Smart offers, you are able to load your receipt using different platforms - however you can only earn cashback once. So, for example, if you loaded this direct to Check Out Smart and received your money back - you will not be able to upload the same receipt to TopCashback and earn cashback again for the same offer.

@jadex As this is your first time uploading your receipt - we will be able to look in to this further for you if you would like? Please kindly send this receipt to mse@topcashback.co.uk and we will be more than happy to take another look. If the offer is visible to the naked eye and it meets the terms and conditions, we will be able to process this for you.

I hope this explains things further for the both of you, but anything else, just send us a post!

Best Wishes,
Jade

theblagger

Hi TopCashBack Company Representative

Just like to say , thanks , got cashback today which was a nice surprise, had been waiting a while , but got there eventually , so thanks.

mamabuddah

theblagger wrote: »

Hi TopCashBack Company Representative

Just like to say , thanks , got cashback today which was a nice surprise, had been waiting a while , but got there eventually , so thanks.

how long have you been waiting? will it give the rest of us some hope?

theblagger

mamabuddah wrote: »

how long have you been waiting? will it give the rest of us some hope?

For this payout, around 5 months, but they are usually quicker than this , sometimes 3-4 weeks

Oakdene

HAHA typically after saying I've never had a problem my cashback claim for an accepted Tesco credit card has been rejected, despite me being accepted for a card...


When I try to submit a missing cashback claim the website goes to your 'Ooops something went wrong'...

TopCashBack_Company_Representative

Hi Everyone,

I hope you are all well! We had a lovely Bake Sale at TopCashback HQ yesterday in aid of the RSPCA! There were some lovely Sweet (and savoury) Treats available!

@theblagger - I truly am very glad to hear that this has been resolved for you. Beyond what some members think we really do want to get our members paid as soon as possible and it's great to hear from members when more complex issues are resolved,

@Oakdene - Oh no! I am sorry to hear that and if you email me at mse@topcashback.co.uk I will be happy to look into this to see if there is anything more we can do for you.

I do hope this helps everyone and I will see everyone after the Eurovision weekend - Go Team UK!

Best wishes,
Matt

aspella

Good morning

Will B&Q be returning to the website as a method of payment anytime soon?

Thanks

deanos

Hello TCB

There are a few people from HotUK Deals not had SSE fibre cashback track, is there is a problem ?