Topcashback Questions & Answers

Wheres_My_Cashback

Sorry TCB, but another negative view here. Things are definitely getting worse ;-(

I've been given a response about my missing £50 from Netbet Casino and it does them/you no favours....

Unfortunately it seems that the merchant has taken the decision to decline this submission, and as such we have not received any cashback to pay over to you or add as a pending indication to your account.

The reason that we have received to support this decision states…

“Other-Has not reached the minimum wagering requirement

An absolute lie. I can prove it, my bank can prove it and I'm sure the FCA will prove it if I go there. I have already queried this and am not prepared to to let it go.

Also M&S Car insurance taken out early December, still not confirmed ! It wasn't paid by monthly debit, the policy was paid in full the day it was taken out it so why has the tracking still NOT been confirmed, yet alone payment ? It's way beyond a reasonable time to have to wait.

TopCashBack_Company_Representative

Hi Everyone,

I hope everyone had a lovely weekend and enjoyed the spring sun we've been having.

@aspella - We are hoping B&Q will return in the near future as a payout method. I can't give you a time frame on this as it depends on the gift card provider but as soon as we can bring it back we will do.

@deanos - I have just checked out the tracking for this merchant and I can see that transactions are tracking. If members speak with our team or myself we will be happy to investigate their issue and advise them further.

@Wheres My Cashback - Could you send me an email to mse@topcashback.co.uk? I will then be able to locate your claim and transaction and help you further with these.

Best wishes,
Matt

fagun

HI TCB. I have sent an email to the mse@tcb email address regarding a problem with tracking a The Smartphone Company purchase. I am only getting stock responses rather than an investigated response from the support team. This is extremely annoying and disappointing. I hope you are able to escalate.

Thanks
Fagun

TopCashBack_Company_Representative

Hey fagun,

I will take a look at your email and will certainly help you out as much as I can do.

Best wishes,
Matt

twig1_2

Since you have teamed up with checkoutsmart I seem to be getting repeated declines on items that both sites feature. I am not submitting the same receipt. Where you are featuring the same product in different time periods which under the original conditions were rewarded you seem to be declining these too. This is at best confusing and at worse deceitful on your part. You are encouraging people to buy items that they consider to be like a free trial and then declining to reward them .

mamabuddah

another few days and it will be 6 months from my date of purchase, the most comprehensive answer so far seems to be

"Hello there,
Thank you for getting in touch with our support team.
Just to let you know that we are aware there has been a delay (you think?) in the process we were expecting to happen, we are currently working with the network to get the payment/uplift processed to us from the network. Please bear with us whilst we attempt to get a final resolution to your claim.
Please be assured we have not forgotten your claim and will hopefully be able to resolve your claim in the near future."

that was received on the 3rd May, for almost 6 months of "effort" to date on the part of customer services, you haven't really achieved much have you?

again, for the clarification of those TCB doubters just reading/joining this thread, I'll repeat:

1) TCB advertise cashback promo
2) I purchase from ARGOS following TCB instructions
3) Claim/sale eventually tracks and is CONFIRMED
4) TCB pay only a fraction of advertised amount
5) almost 6 months later, TCB have still not been able to get the rest of the money owed as per their advertised promo, so someone is not honouring their agreement

Either ARGOS or TCB is not playing fair and that is regardless of any of their T&Cs about payment not being G'teed.
Why do I say this?
Because they have CONFIRMED and made payment for the transaction using their systems, yet they only pay a partial amount.
Think about it in laymans terms, everything is confirmed EXCEPT the amount owed to the customer, it's as simple as being shortchanged.

as it's just a few days off the 6 months from the transaction date, I'm now waiting for TCB to come up with the stock reply
"our affiliate has declined the transaction"
strange when their "affiliate" confirmed that same transaction but TCB only paid a fraction of their advertised rate.

@matt, remember what you said in post #2480

"@mamabuddah - Your issue is very different to the won Rob has raised. Your issue is that Argos hasn't paid us the outstanding funds."

So for the benefit of readers of this thread, ARGOS are ripping me off and TCB can't or won't do anything about it, you would think in this length of time ARGOS could see where they have failed miserably in how they treat customers and you can also see how TCB, even when they know where the problem is can't or won't do anything about it either.

vector

Wishing to make a purchase (offer ends in 4 days) on Topcashback but have forgotten my password. I have requested a password reset email several times but have received no reset email back. I have also used the "Contact" form to inform Topcashback of the problem but also to no avail. Could the Representative on this forum please help.

bristolleedsfan

@ mamabuddah

It pains me to see that this hasnt been resolved yet

Being as TCB have clearly stated on a Public Forum more than once that the problem spanning all these months lies with Argos

https://forums.moneysavingexpert.com/discussion/4519857

Apparent Wise Owl has lost the tweeting feeling, the only thing I can suggest is that you make Argos C.E.O aware of the difficuties that you have faced being paid advertised/promoted cashback in full for a purchase that you have made via Argos Affiliate/Partner


* Google Search - Argos Chief Executive Email address - I have sent a test email, it hasnt been returned yet


martin francis ‏@Ccashbacklover Apr 12
@ArgosAffiliates please get together with TCB to ensure this Argos customer receives advertised/promoted cashback http://forums.moneysavingexpert.com/showpost.php?p=70492047&postcount=2399 …

martin francis ‏@Ccashbacklover Apr 14
@ArgosAffiliates http://forums.moneysavingexpert.com/showpost.php?p=70417450&postcount=2361 …


Argos Affiliates ‏@ArgosAffiliates Apr 14
@Ccashbacklover Hello! Thank you for bringing this to our attention. I've since got in contact with TopCashback to follow this up.

martin francis @Ccashbacklover

Apr 15

@ArgosAffiliates TCB A to be saying Argos havent paid it the full cashback to pass on to Argos Customer

forums.moneysavingexpert.com/showpost.php?p…


Argos Affiliates

@ArgosAffiliates

Apr 20

@Ccashbacklover Thank you for making me aware of this. I have emailed our team along with the links to see if this can be resolved shortly.


martin francis‏@Ccashbacklover 7s7 seconds ago

@ArgosAffiliates http://forums.moneysavingexpert.com/showpost.php?p=70685646&postcount=2504 … https://forums.moneysavingexpert.com/discussion/comment/70686018#Comment_70686018

4:13 AM - 18 May 2016

TopCashBack_Company_Representative

Hey everyone,

I hope you are all doing well!

@twig1 - The offers on our site are correct, sometimes the publisher changes dates for each publisher and so the dates on site are the ones to go by. If you can send me an email to mse@topcashback.co.uk I will be happy to look into your receipts and find out what has happened with them.


@mamabuddah - As I am sure you can appreciate, like with anything you can try your best and sometimes not succeed immediately. As we are not the ones who pay this money we can not force this to be paid to us within a certain time frame.

It is unfair at this time to assume things are not progressing and happening behind the scenes when they are. As I am sure you can agree members would soon become very annoyed receiving regular updates saying how we are continually chasing this up through different ways. In the grand scheme of things your transaction is one of a very huge amount of transactions that take place through this merchant and only a small percentage of these have issues associated with them. The cashback system, although from a members perspective there are only three stages of progression behind the scenes there a lot more stages to this. We have to follow processes very carefully to ensure every transaction is accounted for. Payment issues aren't always a matter of the merchant paying for them as sometimes this has happened but the payment is caught up somewhere along the process.

@vector - I certainly can help you with this. If you email me at mse@topcashback.co.uk and confirm two transactions in your account.

I do hope this helps everyone.

Best wishes,
Matt

bristolleedsfan

bristolleedsfan wrote: »

@ mamabuddah


Apparent Wise Owl has lost the tweeting feeling, the only thing I can suggest is that you make Argos C.E.O aware of the difficuties that you have faced being paid advertised/promoted cashback in full for a purchase that you have made via Argos Affiliate/Partner

[EMAIL="john.walden@homeretailgroup.com"]john.walden@homeretailgroup.com[/EMAIL] Google Search - Argos Chief Executive Email address - I have sent a test email, it hasnt been returned yet

For completeness to test email followed up with :

From:
To:
Sent: Wednesday, 18 May 2016, 14:55
Subject: test

Reason for test email was to be sure email address is still current before it was posted on a public forum, I am bristolleedsfan on MSE and ccashbacklover on twitter

Person affected may well contact u directly

https://forums.moneysavingexpert.com/discussion/4519857

Relates to a purchase made last year where the person affected has only been paid some of the advertised/promoted cashback, whilst this involves a third party namely TCB, TCB have said on the forum that Argos have not paid TCB the full amount, doesnt look good on a public forum

https://forums.moneysavingexpert.com/discussion/4519857

martin francis ‏@Ccashbacklover @ArgosAffiliates http://forums.moneysavingexpert.com/showpost.php?p=70687375&postcount=2508 …

7:45 AM - 18 May 2016