Topcashback Questions & Answers

TopCashBack_Company_Representative

Hey everyone,

I hope you are all having a good day!

@Littlebirdie - I do agree with mamabuddah, it could be that the merchant doesn't take into consideration delivery and VAT when calculating cashback. If you take this into consideration and you believe you are still missing cashback please lodge a Missing Cashback Claim via the Customer Service section of your account so we can get this queried for you.

@mamabuddah - As I have mentioned, we really are trying out best for you and other members who are still waiting for their outstanding cashback. However, we have not received the difference in funds yet and so this means we can not progress your claim further at this time I am afraid.

Best wishes,
Matt

steve1500

What is going on with Snap & Save.


One of my daughters did the free Amstel at Tesco's last month just been declined no reason likewise with the Schwartz herbs from Sainsbury's at the beginning of this month.. Both receipts are still stored on the computer & are fully legible


And no, they haven't been claimed anywhere else

POPPYOSCAR

steve1500 wrote: »

What is going on with Snap & Save.


One of my daughters did the free Amstel at Tesco's last month just been declined no reason likewise with the Schwartz herbs from Sainsbury's at the beginning of this month.. Both receipts are still stored on the computer & are fully legible


And no, they haven't been claimed anywhere else

Snap and save does seem to have changed a lot.


It is much harder to use now as every offer seems to be at different retailers when before they were usually the same.


It also takes much longer to be approved.


Have you raised a ticket? TCB should give you a reason for the decline and give you the chance to query it.

JAG

steve1500 wrote: »

What is going on with Snap & Save.


One of my daughters did the free Amstel at Tesco's last month just been declined no reason likewise with the Schwartz herbs from Sainsbury's at the beginning of this month.. Both receipts are still stored on the computer & are fully legible
And no, they haven't been claimed anywhere else

Yes, happened to me also, and several other posters on the shopping app deals thread.
https://forums.moneysavingexpert.com/discussion/comment/70562727#Comment_70562727

TopCashBack_Company_Representative

Hey guys,

In order for me to look at your specific snap and save issues I will need you to drop me an email to the email address mse@topcashback.co.uk. From there I will be able to look at the reason for the decline.

Best wishes,
Matt

agentk

I have unsubscribed and closed my account! TCB does seem to have gone down hill you wait weeks for snap and save and then its declined. You should not have to challenge every claim. So voted with my feet:mad:

ArsenalFC

agentk wrote: »

I have unsubscribed and closed my account! TCB does seem to have gone down hill you wait weeks for snap and save and then its declined. You should not have to challenge every claim. So voted with my feet:mad:

They got greedy and most of the time are keeping the money. If you have lost out a significant sum of money over various declines, then I would consider online court. I have done so and made them pay up including court fee (£25 + expenses).

mamabuddah

hi Matt (TCB REP), bearing in mind TCB keep a lot of info close to their chest when it comes to money, perhaps you could shed some light on what this means exactly,

"we really are trying out best for you and other members who are still waiting for their outstanding cashback"

I'm curious to know what this means in the 5 months I've been waiting so far...do you email "them" whoever that may be 'cos it's a big secret, at the start of every month....then wait for a reply...

and that's it?...I would like to think you would be more pro active, especially when YOU advertise the cashback, I follow ALL procedures, TCB confirm the transaction (for the wrong amount)...then YOU wash your hands of the contract.

Here's an interesting one, either you don't really follow these claims up....because there's far too many of them....or if they are few and far between...i.e. mine is an exception, perhaps you should put more effort into it.....I would love to see a flow chart for how TCB follow up claims.

see a few posts above someone has walked, wonder will they go to Quidco?

ArsenalFC

You guys needs to know in the many years I have used cashback sites, I have seen so many tactics they used to delay payment or not pay out at all with various excuses under the sun. They hope members simply gives up or forget about the cashback, or exceed the suppose cut off 1 year period.

I sense they were defrauding of my cashbacks of large sums so I took court action and got my money. You guys have been far too patient with them with 5 months+ wait. Yes vote with you feet by all means, ensure you get what they owe you too.

steve1500

Re the Snap & Save. Would I be correct is assuming that certainly for the ones that are being offered by Checkout & are virtually offering the product for free. Such as the Pepperami. There is a limit?

In other words the first 1000, submitted to checkout, get their cash back.

Since TCB seem to be taking quite a while submitting the receipts to checkout, no wonder we are missing out. We are getting the crumbs


if it is receipt 1001 tough.


If that is the case, it might explain why quite a few people have had what appears to be legitimate claims rejected.