Topcashback Questions & Answers

FDVCB

Hi, hope you can help;
Last night I made quite a large order with a company for Hampers and was expecting a decent sized cashback amount with the cashback being over 13%.
The cashback tracked straight away but has shown as only 1 item purchased and not the total of 12.
It was all done as one order. I am confused and a little annoyed as the company I purchased from offered me a 10% discount code due to the large order I put in but I declined it due to your cash back offer and you stated on the merchants page that no CB would be given if a voucher code was used!

Please can somebody help? I know it was only yesterday but if TopCashback aren't going to give me the correct cashback amount then I quite quickly have to contact the company for the 10% discount they offered instead as it was over £1000 spent.

Many thanks

TopCashBack_Company_Representative

Hi Everyone,

I hope you're all looking forward to Black Friday tomorrow!

@luckymannn - Thanks for doing that I'll take a look and drop you a reply a little later on.

@FDVCB - Sometimes if a member purchases lots of items in one purchase only one will track. Therefore I will need you to lodge a Missing Cashback Claim for this so we can get your transaction queried and hopefully get you the cashback you were expecting.

Best wishes,
Matt

bxboards

Hello

I just took out dual fuel via your link which says:

Dual Fuel
Exclusive Offer! £32.32
However further down it says: 'Cashback is per transaction not per utility. Therefore if you switch Gas and Electricity in a single transaction, you will only receive one cashback amount.'

How can you offer 32.32 for a dual fuel switch and then say it's per transaction as obviously with dual fuel you switch both at the same time.

Mine tracked at £16.16

I don't see how it's possible to get the 32.32 cashback?

I won't bother raising a claim on this, and am just going to cancel, but thought I'd raise this with you as I can't see how it's possible to get the 32.32 for a dual fuel switch!

TopCashBack_Company_Representative

Hey @bxboards,

I am sorry to hear of your tracking issues with this transaction. In order for me to look into this I will need to look into your account and your specific transaction. Can you therefore kindly email me at mse@topcashback.co.uk? I can then take a closer look into this for you.

Best wishes,
Matt

bxboards

TopCashBack_Company_Representative wrote: »

Hey @bxboards,

I am sorry to hear of your tracking issues with this transaction. In order for me to look into this I will need to look into your account and your specific transaction. Can you therefore kindly email me at [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL]? I can then take a closer look into this for you.

Best wishes,
Matt

Thanks Matt - I've mailed you with the info.

digital

digital wrote: »

It's over a month now since I was yet again asked to be patient and wait for my Simply Switch cashback from January. TopCashBack seem to have little desire to make payments in a timely fashion.

Having heard all of their 'excuses' and platitudes, I have little or no confidence in them. I can only encourage anyone reading this thread to use a different cashback site.

Yet another week passes by and I am still waiting for cashback from my January Simply Switch cashback.

TopCashBack_Company_Representative

Hey bxboards and digital,

I hope you enjoyed the weekend.

@bxboards - Thank you I should be able to drop you a reply later on today.

@digital - I really am sorry that your transaction hasn't progressed. We really are working as hard as we can to get all outstanding transactions with this merchant paid for as soon as possible and as soon as this is done your cashback will then progress in your account.

Best wishes,
Matt

bxboards

TopCashBack_Company_Representative wrote: »

@bxboards - Thank you I should be able to drop you a reply later on today.
Matt

Thanks Matt, but I went ahead and cancelled the switch. Ultimately I suspect I would have been asked to raise a Claim, and I only went with them as they were Faster Paying and I didn't fancy it going 'on ice' and 'waiting for merchant' for months too be honest, but thanks anyhow!

TopCashBack_Company_Representative

Hey bxboards,

No worries at all. I do hope your future transactions track as we would hope and expect

Best wishes,
Matt

steve1500

Is it possible to make it prominent as against well hidden in the "read more" section when there are restrictions on the pay out method.


For example some merchants only allow a withdrawal via BACS