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FlexPlus new card warning!

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Andyt1981
Andyt1981 Posts: 89 Forumite
in Budgeting & bank accounts
A quick warning to anyone who's upgrading to a
Nationwide Flexplus account:

My new card doesn't seem to work online, for chip and pin transactions or in my pin sentry for online banking. I haven't tried it in a cashpoint yet.

Annoyingly, I cut my previous bank card up before trying the new one. NW don't know what the problem is yet...
«134567

Comments

  • simax
    simax Posts: 1,976 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    How did you get your card so soon? My upgrade only went through today and it appears the card hasn't been ordered yet?

    Unless you got a new account and not an upgrade, of course.....
    I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
  • Andyt1981
    Andyt1981 Posts: 89 Forumite
    simax wrote: »
    How did you get your card so soon? My upgrade only went through today and it appears the card hasn't been ordered yet?

    Unless you got a new account and not an upgrade, of course.....

    I upgraded from a FlexDirect online on Monday I think. My pack arrived within a few days and my card yesterday.
  • BugsyBrowne
    BugsyBrowne Posts: 5,697 Forumite
    simax wrote: »
    How did you get your card so soon? My upgrade only went through today and it appears the card hasn't been ordered yet?

    Unless you got a new account and not an upgrade, of course.....

    Got my card aswell,also your post yesterday about your online banking saying Flex plus mine also said this but the day after I upgraded.
  • BugsyBrowne
    BugsyBrowne Posts: 5,697 Forumite
    Andyt1981 wrote: »
    A quick warning to anyone who's upgrading to a
    Nationwide Flexplus account:

    My new card doesn't seem to work online, for chip and pin transactions or in my pin sentry for online banking. I haven't tried it in a cashpoint yet.

    Annoyingly, I cut my previous bank card up before trying the new one. NW don't know what the problem is yet...

    I've just tried to login with my Flex plus card and it say' We seem to be experiencing some technical problems.
  • Andyt1981
    Andyt1981 Posts: 89 Forumite
    BugsyBrowne wrote: »
    Got my card aswell,also your post yesterday about your online banking saying Flex plus mine also said this but the day after I upgraded.

    Does your card work?
  • BugsyBrowne
    BugsyBrowne Posts: 5,697 Forumite
    edited 17 March 2013 at 9:08PM
    Andyt1981 wrote: »
    Does your card work?

    Soon as I read what you wrote I tried to login and got that silly message about technical problems,but I still have my flex direct card which apparently you can use for 20 days or something.

    Ps obviously logging in you can doing it manually.
  • pwuk
    pwuk Posts: 152 Forumite
    Part of the Furniture Combo Breaker
    I've managed to log in with no issue and note that my Flex Account was ported to Flex Plus with tomorrows date as I registered for the upgrade last Sunday.

    I've received a pack but no replacement card or cheque book yet.
  • BugsyBrowne
    BugsyBrowne Posts: 5,697 Forumite
    pwuk wrote: »
    I've managed to log in with no issue and note that my Flex Account was ported to Flex Plus with tomorrows date as I registered for the upgrade last Sunday.

    I've received a pack but no replacement card or cheque book yet.

    Have you received your silver Flex plus debit card? Yes you can login in without the card its wether you are having troubles using the card reader and new flex card to login.
  • simax
    simax Posts: 1,976 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I don't have a third card show up on my online banking when entering my customer number (just the 2 current cards I own are in the list) - normally when a new card is ordered it appears in the list within a day or so.
    I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
  • dalesrider
    dalesrider Posts: 3,447 Forumite
    Andyt1981 wrote: »
    My new card doesn't seem to work online, for chip and pin transactions or in my pin sentry for online banking. I haven't tried it in a cashpoint yet.

    Annoyingly, I cut my previous bank card up before trying the new one. NW don't know what the problem is yet...

    What is the start date showing as ?

    Rather that talk to the front line ask for the cards team. They may have a idea on the issue.
    Never ASSUME anything its makes a
    >>> A55 of U & ME <<<
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